MAHMOUD MOHAMED SAYED
Seeking for a challenging position in a growing organization where my skills and abilities can be developed and Upgrade my experience.
B.Sc. : Electronics and Communication Engineering.
Faculty: Aswan Faculty of Engineering.
University: South Valley.
Graduation Grade: Very Good With Honor.
Graduation Date: May 2005.
Name: CDMA Wireless Communications, Simulation and Building blocks.
Type: Software (using Matlab).
Project Grade: Excellent
Aug 2009 / Present Telecom Egypt Co. Smart Village,Egypt
Senior VoIP Engineer
Maintain and troubleshoot Cisco Communication Manager (CUCM) in a Clustered Solution; Cisco Unity Connections, Cisco Voice Gateways, Nortel (CS2000).
Maintain and troubleshoot Fax over IP system (Right Fax).
Implementing VoIP protocols and VoIP technologies (SIP, H323, and MGCP).
Maintain and troubleshoot Asterisk FreePBX and Elastix SIP servers and configure, Nortel IP Phones, SIP softphones to work on with these servers.
Operate Cisco IP phones (skinny protocol) to work on asterisk SIP Server.
Integrating several SIP server brands to work together as one system: CUCM, Asterisk, and Elastix SIP servers.
Experience with the ITSM helpdesk ticketing system desired.
Dec 2005 / Jul 2009 Light Technology (Mitel® Egypt CO.) Cairo, Egypt
Senior Technical Support Engineer
Configure, maintain, and troubleshoot Mitel® VoIP devices and servers:
-SX 2000 (Digital)
-SX 50 (Analog)
-Mobile Extension servers
-Mitel® IP Phones
-Mitel® Digital Phones and Peripheral cabinets
-6100 Contact Centre
-Enterprise Manager Servers
Implementing VoIP Projects that uses “Mitel” VoIP devices
Maintaining and troubleshooting all customer’s sites VoIP environment
Implementing integrations between Mitel® and other vendors (Avaya, Cisco CUCM, Analog PBXs, Nortel, fax over IP system )
Hardware and/or software migration between analog or digital (SX 2000) to IP (MN3300) without affecting the working service on the site.
Operate and maintain hotel \ motel phone system (guest check in/out, wake up calls, billing system,…)
Perform integration between telephone system and the billing system of the site.
Operate and maintain auto attendant system (IVR) an adjust it to reach the customer needs.
TRAINING & CERTIFICATIONS
3300 ICP rel 7.1 I+M Fast Track Leader-Led
Enterprise Manager rel 3.1 I+M Leader-Led
3300 ICP rel 7.1 UR2 I+M Update Self-Study
6100 Contact Centre Suite rel 5 I+M Leader-Led
3300 ICP Voice over IP Solution Pre-Course Learning Self-Study
3300 ICP Site Qualification Self-Study
3300 ICP rel 8.0 I+M Update Self-Study
CISCO Certificates: CISCO ID: CSCO11432608
CCVP (in progress)
Microsoft Windows Server 2003 (2273B) Course
MS Project 2007
English (Berlitz): 5 levels
Soft Skills (Berlitz):
-Technical and Business Writing - Marketing and Advertising - Business Presentation
Soft Skills (Dale Carnegie):
- Effective Communication and Human Relation - World Class Customer Service - Making Sales
- High Performance Team &planning process - Problem Solving & Decision Making
Travelling, Playing Chess, Reading, Surfing Internet
Date of Birth: 1 / 1 / 1984.
Military status: Exempted.
Marital Status: Married.
Home Address: 2 Elmasry St, Gezeeret Shandaweel, Sohag, Egypt