Customer Service Manager
Resume:
EDUARDO J. RODRÍGUEZ
*********.******@*****.***
Skype: eduardo.rodriguez.chorro
SKILLS AND QUALIFICATIONS
● Identifying opportunities, developing
options, prioritizing strategies.
● Accustomed to learning on the job.
● Delivering exceptional service to internal
and external customers, and suppliers.
● Constantly seeking personal and
professional development.
● Organized, analytical and team leader.
● Proficient Office Skills.
● English and Spanish.
EXPERIENCE
Freelance Consultant
ProEmprendimiento101/Bitcorp101
09/2016 - 12/2018 El Salvador
● Provide investment management
consultancy services to clients in need of
advice, and for the induction, training and
supervision of new participants.
● Prospect database management for
surveying, conferred with other team-
members to assess new strategies and
contribute to market analysis.
● Building relationships with prospects to
resonate value propositions.
Master Data Manager
Grupo Merlet, S.A. de C.V.
04/2015 - 08/2016 El Salvador
● Management of the Master Data
Department: distribution of workloads,
priorities and deadlines, the supervision of
my team of analysts, and the follow up of
on-time deliveries of finished goods.
● Preparation and delivery of performance
reports and KPI’s.
● Trained to manage, analyse and debug
the “Creación-Estilo” (SCE) and SAP
softwares.
Supervisor of Technical Sales
Representaciones OGCA, S.A.
02/2013 - 01/2015 Guatemala
● Supervision of a team of sellers, follow up
of on-time deliveries and customer service,
and customer support for select clients.
● Preparation and delivery of budgeted
versus actual income statements as well as
the drawing up of the annual budget and
monthly adjustments.
Manager of the Purchasing
Department
Dollarcity Guatemala, S.A.
07/2011 - 07/2012 Guatemala
● Management of the Purchasing
Department: merchandise purchases,
negotiation with suppliers, product costing,
turnover merchandise analysis and follow
up of the team of Category Purchasers.
● Building relationships with all the stores in
the chain by providing them support with
inventory, delivery, assortment, display, etc.
● Preparation and delivery of income
statements.
Planning of Demand
Coordinator
Sacos Agroindustriales, S.A.
07/2010 - 05/2011 Guatemala
● Planning the production of polypropylene
and polyethylene bags as per market’s
demand, inventory management in
warehouses and store branches,
management of order-entries from
customers, and processing the necessary
paperwork for the export of finished bags
and material to Mexico and Central
America.
Replenisher of Local
Merchandise
Walmart
04/2008 - 02/2010 Guatemala
● Analysis of the behaviour and turnover of
merchandise for its repurchase, and
inventory management for all the portfolios
in my care.
● Preparation of income statements and
regional expense budgets of the
department.
● Building relationships with the store
branches with regular visits and follow up.
Business Process Jr. Analyst
Walmart
01/2006 - 03/2008 Guatemala
● Documenting, implementing and
monitoring processes for the Operations
and Logistics Department, prepare and
review regional expense budgets of the
department.
● Support the Logistics Vice-presidency in
the development of income statements for
its review by the board.
● Support other departments within the
Company with the documenting,
implementing and monitoring of their
respective processes.
● Active participation in the Walmart - La
Fragua merger for the departments for the
Purchasing, Operations and Logistics
departments.
EDUCATION
● GS1 Guatemala
Diploma in Logistics Management
2009 Guatemala
● Universidad Galileo
Completed academic curriculum in
Planning and QA
2005 Guatemala
● Universidad Galileo
Bachelor’s degree in Industrial
Engineering
2007 Guatemala
● San Francisco High School
Grade 12
1999 El Salvador
REFERENCES AVAILABLE UPON REQUEST
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