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Customer Service Manager

Location:
Condado Santa Rosa, La Libertad Department, El Salvador
Salary:
$3,500
Posted:
December 28, 2018

Contact this candidate

Resume:

EDUARDO J. RODRÍGUEZ

+503-****-****

ac72jt@r.postjobfree.com

Skype: eduardo.rodriguez.chorro

SKILLS AND QUALIFICATIONS

● Identifying opportunities, developing

options, prioritizing strategies.

● Accustomed to learning on the job.

● Delivering exceptional service to internal

and external customers, and suppliers.

● Constantly seeking personal and

professional development.

● Organized, analytical and team leader.

● Proficient Office Skills.

● English and Spanish.

EXPERIENCE

Freelance Consultant

ProEmprendimiento101/Bitcorp101

09/2016 - 12/2018 El Salvador

● Provide investment management

consultancy services to clients in need of

advice, and for the induction, training and

supervision of new participants.

● Prospect database management for

surveying, conferred with other team-

members to assess new strategies and

contribute to market analysis.

● Building relationships with prospects to

resonate value propositions.

Master Data Manager

Grupo Merlet, S.A. de C.V.

04/2015 - 08/2016 El Salvador

● Management of the Master Data

Department: distribution of workloads,

priorities and deadlines, the supervision of

my team of analysts, and the follow up of

on-time deliveries of finished goods.

● Preparation and delivery of performance

reports and KPI’s.

● Trained to manage, analyse and debug

the “Creación-Estilo” (SCE) and SAP

softwares.

Supervisor of Technical Sales

Representaciones OGCA, S.A.

02/2013 - 01/2015 Guatemala

● Supervision of a team of sellers, follow up

of on-time deliveries and customer service,

and customer support for select clients.

● Preparation and delivery of budgeted

versus actual income statements as well as

the drawing up of the annual budget and

monthly adjustments.

Manager of the Purchasing

Department

Dollarcity Guatemala, S.A.

07/2011 - 07/2012 Guatemala

● Management of the Purchasing

Department: merchandise purchases,

negotiation with suppliers, product costing,

turnover merchandise analysis and follow

up of the team of Category Purchasers.

● Building relationships with all the stores in

the chain by providing them support with

inventory, delivery, assortment, display, etc.

● Preparation and delivery of income

statements.

Planning of Demand

Coordinator

Sacos Agroindustriales, S.A.

07/2010 - 05/2011 Guatemala

● Planning the production of polypropylene

and polyethylene bags as per market’s

demand, inventory management in

warehouses and store branches,

management of order-entries from

customers, and processing the necessary

paperwork for the export of finished bags

and material to Mexico and Central

America.

Replenisher of Local

Merchandise

Walmart

04/2008 - 02/2010 Guatemala

● Analysis of the behaviour and turnover of

merchandise for its repurchase, and

inventory management for all the portfolios

in my care.

● Preparation of income statements and

regional expense budgets of the

department.

● Building relationships with the store

branches with regular visits and follow up.

Business Process Jr. Analyst

Walmart

01/2006 - 03/2008 Guatemala

● Documenting, implementing and

monitoring processes for the Operations

and Logistics Department, prepare and

review regional expense budgets of the

department.

● Support the Logistics Vice-presidency in

the development of income statements for

its review by the board.

● Support other departments within the

Company with the documenting,

implementing and monitoring of their

respective processes.

● Active participation in the Walmart - La

Fragua merger for the departments for the

Purchasing, Operations and Logistics

departments.

EDUCATION

● GS1 Guatemala

Diploma in Logistics Management

2009 Guatemala

● Universidad Galileo

Completed academic curriculum in

Planning and QA

2005 Guatemala

● Universidad Galileo

Bachelor’s degree in Industrial

Engineering

2007 Guatemala

● San Francisco High School

Grade 12

1999 El Salvador

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate