PRECIOUS CHINWENGOZI MBAEKWE
Highly accurate data entry clerk with 2 years experience and a Virtual Assitant with 3 years experience.. 10-Key Typing Speed of 15,000 KPH with zero errors. Maintained 99% accuracy in two fast-paced data entry positions, entering 500-1000 records per day. Increased efficiency 33% by automating tasks with MS Excel Macros. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, and with a strong time management.
Data Entry Clerk
Mikano International Limited, 100234, Lagos State
2012 - 2014
Spearheaded all data entry duties and responsibilities.
Entered 500 - 1000 records per day.
Entered all customer orders and shipping/tracking records with over 99% accuracy. Received frequent commendation from employer.
Performed all data entry for all invoices, mailings, and POs. Increased speed of all data entry task by 28% over previous data entry clerk.
Used MS Office daily including Outlook and Excel. Devised several MS Excel macros to automate repetitive task just. Increased efficiency by 33%.
Used QuickBooks and 10 Key typing to enter invoices and receipts. Checked all paper documents for errors first, with 99.9% accuracy.
Customer Service Representative
VAFY Enterprises, 100234, Lagos State
2014 - 2017
Answer Customer telephone calls regarding existing accounts.
Make requested policy and amount changes.
Respond to questions and concerns about service, and escalate calls appropriately.
Consult with customers to evaluate needs and determine best options.
Counsel customers on options for servce and coverage.
Upgrade service and offer additional service packages or Options.
Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
SKILLS AND EXPERIENCE
Executed daily data entry responsibilities for fast-paced office furniture sales and service firm.
Entered over 700 records per day.
Maintained 99% accuracy in all 10 Key data entry tasks. Received employee of the month award 2x for strong accuracy and attention to detail.
Handled confidential information for clients including tax information and legal documents. Highly trusted by management with sensitive info.
Entered all receipts and invoices into QuickBooks daily. Frequently commended daily for catching errors.
Public Administration; BSc
Abia State University
2012 = 2015
Excellent spelling and grammar skills
10 Key Experience
Organizational and planning skills
Data collection and management
Attention to detail
Understanding / Empathetic / Tolerant / Patient
Available on request