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Customer Service / Data Entry

Location:
Lagos, Lagos, Nigeria
Posted:
December 28, 2018

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Resume:

PRECIOUS CHINWENGOZI MBAEKWE

Enugu, Nigeria.

+234**********

ac72j1@r.postjobfree.com

SUMMARY

Highly accurate data entry clerk with 2 years experience and a Virtual Assitant with 3 years experience.. 10-Key Typing Speed of 15,000 KPH with zero errors. Maintained 99% accuracy in two fast-paced data entry positions, entering 500-1000 records per day. Increased efficiency 33% by automating tasks with MS Excel Macros. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, and with a strong time management.

WORK EXPERIENCE

Data Entry Clerk

Mikano International Limited, 100234, Lagos State

2012 - 2014

Spearheaded all data entry duties and responsibilities.

Entered 500 - 1000 records per day.

Entered all customer orders and shipping/tracking records with over 99% accuracy. Received frequent commendation from employer.

Performed all data entry for all invoices, mailings, and POs. Increased speed of all data entry task by 28% over previous data entry clerk.

Used MS Office daily including Outlook and Excel. Devised several MS Excel macros to automate repetitive task just. Increased efficiency by 33%.

Used QuickBooks and 10 Key typing to enter invoices and receipts. Checked all paper documents for errors first, with 99.9% accuracy.

Customer Service Representative

VAFY Enterprises, 100234, Lagos State

2014 - 2017

Answer Customer telephone calls regarding existing accounts.

Make requested policy and amount changes.

Respond to questions and concerns about service, and escalate calls appropriately.

Consult with customers to evaluate needs and determine best options.

Counsel customers on options for servce and coverage.

Upgrade service and offer additional service packages or Options.

Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.

SKILLS AND EXPERIENCE

Executed daily data entry responsibilities for fast-paced office furniture sales and service firm.

Entered over 700 records per day.

Maintained 99% accuracy in all 10 Key data entry tasks. Received employee of the month award 2x for strong accuracy and attention to detail.

Handled confidential information for clients including tax information and legal documents. Highly trusted by management with sensitive info.

Entered all receipts and invoices into QuickBooks daily. Frequently commended daily for catching errors.

EDUCATION

Public Administration; BSc

Abia State University

2012 = 2015

TECHNICAL SKILLS

MS Word

MS Excel

Quickbook

Excellent spelling and grammar skills

Database Management

Fast Typing

10 Key Experience

Report Generation

Transcription

CORE COMPETENCIES

Organizational and planning skills

Teamwork

Communication skills

Data collection and management

Attention to detail

Problem-solving

Time Management

Understanding / Empathetic / Tolerant / Patient

Trustworthy/Honest

Professional

Accessible

Approachable

Problem solver

Self-motivated

Proactive

Confidentiality

Reliability

REFERENCES

Available on request



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