Customer Service Sales
Resume:
Mr. Michael Mullins
ac72iu@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Two years successful experience as database developer, analyst, who lead successful projects and developed policies and procedures for long term storage of mortgage files.
Strong customer service computer & sales experience.
Almost twenty years experience, warehouse, shipping, receiving and production.
Dynamic leadership skills with exemplary team & problem solving competencies.
More than three years successful experience in food & hospitality industry including barista.
SKILLS & EXPERIENCE
Sandwich Artist & Food Service
Strong customer service; took orders, made orders, and processed payments.
Proficient with all types of commercial cooking, baking, food prep.
Operated and maintained commercial slicing machines; and prepared meats such as beef, veal, pork, lamb, for hot or cold and for sandwiches.
Inspected and maintained all safety and sanitary food handling practices.
Knowledgeable of proper cold storage, stock rotation and kitchen prep.
Operated commercial dishwasher, restocked dishes, pots & pans, cutlery, and glassware.
Received supplies, unloaded and rotated stock as needed.
Food preparation: Vegetables, meats, dressings, condiments.
Sales
Responsible to sell commercial car wax to contracted partners of Kroger.
Demonstrated attention to detail by submitting accurate paper work, receipts and any other documents of sales.
Physically loaded products in personal vehicles and delivered with team to customers.
Verified proper display sales set up; took photos for cooperate office for quality control.
Administrative Clerk
Worked directly with the activity committee to communicate services and activities.
Developed tracking databases for fifteen community fundraisers that raised more than 9 thousand dollars for local charities and in house programs
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete and mail bills, contracts, policies, invoices, or checks.
Complete work schedules, manage calendars, and arrange appointments.
Compute, record, and proofread data and other information, such as records or reports.
Count, weigh, measure, or organize materials.
Inventory and order materials, supplies, and services.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Monitor and direct the work of lower-level clerks.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Prepare meeting agendas, attend meetings.
Process and prepare documents, such as business or government forms and expense reports.
Review files, records, and other documents to obtain information to respond to requests.
Train other staff members to perform work activities, such as using computer applications.
Troubleshoot problems involving office equipment, such as computer hardware and Copiers.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Barista
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Clean or sanitize work areas, utensils, or equipment.
Clean service or seating areas.
Create signs to advertise store products or events.
Demonstrate the use of retail equipment, such as espresso machines.
Describe menu items to customers or suggest products that might appeal to them.
Order, receive, or stock supplies or retail products.
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Provide customers with product details, such as coffee blend or preparation descriptions.
Receive and process customer payments.
Serve prepared foods, such as muffins, biscotti, or bagels.
Set up or restock product displays.
Slice fruits, vegetables, desserts, or meats for use in food service.
Stock customer service stations with paper products or beverage preparation items.
Take out garbage.
Weigh, grind, or pack coffee beans for customers.
Wrap, label, or date food items for sale.
Data Developer
Analyze information to conceptualize and define operational problems.
Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
Define data requirements and gather and validate information, applying judgment and statistical tests.
Develop business methods and procedures, including accounting systems, file systems, office systems, logistics systems, and production schedules.
Formulate mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters.
Observe the current system in operation and gather and analyze information about each of the parts of component problems, using a variety of sources.
Perform validation and testing of models to ensure adequacy and reformulate models as necessary.
Prepare management reports defining and evaluating problems and recommending solutions.
Present the results of and data analysis to management or other end users.
Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes.
Receiving Clerk
Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
Deliver or route materials to departments using a forklift, hand truck, conveyor, or sorting bins.
Determine shipping methods, routes, or rates for materials to be shipped.
Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, postage meter, mail sorters or envelope openers and stuffers.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
Requisition and store shipping materials and supplies to maintain inventory of stock.
Store Manager
Direct administrative activities directly related to providing services.
Direct and coordinate activities of businesses concerned with the pricing, sales, or distribution of products.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Perform personnel functions such as selection, training, or evaluation.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan or direct activities such as sales promotions that require coordination with other department managers.
Plan store layouts or design displays.
Prepare staff work schedules and assign specific duties.
Shipping and Receiving Department Manager
Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
Deliver or route materials to departments using hand truck, conveyor, or sorting bins.
Determine shipping methods, routes, or rates for materials to be shipped.
Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
Requisition and store shipping materials and supplies to maintain inventory of stock.
WORK HISTORY
Sandwich Artist Subway 2018
Sales Capital City Expansion, Inc 2017
Administrative Clerk State of Oregon 2016-2017
Barista State Of Oregon 2015-2016
Application Developer Wilshire Credit Cooperation 2006-2009
Receiving Clerk Blockbuster Online 2006
Store Manager United Furniture Warehouse 2003-2004
Shipping Supervisor AK, Ltd. 1995-2002
Stage Hand Double T Promotions
Sales Associate ENL Kirby Vacuums
Food Service Worker Arby’s
Food Service Worker KFC
Production Worker Dieter Frank
EDUCATION & CERTIFICATES
Food Handlers Certificate Oregon Valid through July 12th, 2020
Espresso 101 Diploma Online 2017
Master Gardeners Certificate Oregon State University (Hobby) 2017
GED Grant High School 2000
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