Kelly M. Jordan

P.O. Box **

Lee, Maryland *****

Home Telephone: 301-***-****

Cell: 240-***-****

Email Address:ac72i9@r.postjobfree.com

Employment:

Position: Direct Patient Care Tech

University of Maryland /Charles Regional Center: 2012 - Present

Charles County, Maryland and also

Med Star/St. Mary’s Hospital: 2015 - Present

Leonardtown, Maryland

Duties and Responsibilities:

Assist RN’s with daily activities of patients on the Telemetry Unit

Position: Cashier

Charles County Public School System

Waldorf, MD 20601

Duties and Responsibilities:

Worked as a cafeteria sub

Position: Teacher’s Assistant

Employer: Alphabest Education

Waldorf, MD 20601

Duties and Responsibilities:

Provide child care for students before and after school.

Position: Teller

Employer: Kash King

3617 Leonardtown Road

Waldorf, MD 20601

Duties and Responsibilities:

Acting as store manager. Opening and closing of the store. Cashing checks; paying bills for customers through Western Union; keying numbers for customers through the Lottery machine; general office duties.

Position: Customer Service Representative

Employer: Dr. Saied Jamshidi

6228 Oxon Hill Road

Oxon Hill, MD 20745

Duties and Responsibilities:

Accepting all incoming calls and correspondence and responding appropriately in a timely fashion. Responsible for receiving customers, reviewing customer needs and giving individualized attention to each patient in order to assist them with their eye wear needs and to ensure that each customer had a good experience during their visit. I was also responsible for coordination with patients regarding their insurance plans, and direct contact with a number of insurance carriers to determine the percentages of coverage for patients and which plans were accepted by our company.

Position: Customer Service Representative

Employer: Pearle Vision Center

Route 235 and St. Andrews Church Road

California, Maryland 20619

Duties and Responsibilities:

I was responsible to review all incoming correspondence, accept all incoming calls, and greet all customers both new and previous clients in a friendly and professional manner. Worked with insurance agents and entities on numerous claims and reviewed all patient services prior to billing of customers and insurance agencies. Measured and sized patients for lenses, frames, and contact on a daily basis. I assisted the physician with daily prescreening and testing of patients.

Position: Secretary

Employer: U.S. Department of Energy, Congressional & Intergovernmental Affairs Department, 7th Street, SW, Washington, DC

Duties and Responsibilities:

I served as a staff assistant in the office of the Assistant Secretary Office of Congressional and Intergovernmental Affairs Department, Department of Energy. In this position there were various duties and responsibilities assigned to me in the support of the mission of the organization. These included, but were not limited to: receiving official incoming calls, correspondence, high ranking government officials from the White House, Capitol Hill, and State and Local Governing Bodies. I prepared various word processing documents, including outgoing letters, in-house memorandums, reports and forms for signature. Proof read these materials and recorded necessary changes, additions, and deletions when necessary prior and after Draft formats were completed and sent to staff members. Trained to utilize the Departments file management system, in order to efficiently and effectively keep records and files in appropriate order for easy retrieval when necessary. Reviewed upcoming schedules of staff for meetings, professional development seminars, and other events, and upon completion of review made necessary travel and expense reports to obtain official documentation for events and funding approvals prior to events.

Education:

August 2013

Health Care Training Solutions, Temple Hills, Maryland

Nursing Assistant certificate and Maryland License

July 2013

Southern Maryland Community College

CPR certificate

Graduated from Leonardtown High School (LHS)

June 3, 1993

Major: Business Administration

St. Mary's College of Maryland

Calendar Year 1994

Study Course Work in Psychology and Computer Science

References available upon request

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