Sign in

Customer Service Manager

Milton, DE
December 27, 2018

Contact this candidate


Professional Summary


Work History


***** ***** **** *****, *****, DE 19958 • Cell: 302-***-**** • Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences. Have over 18 years of Management experience working with the public and providing superior customer service. Highly motivated and driven to succeed with a strong attention to detail. Strategic planning

Budgeting and finance

Recruitment and talent development

Vendor sourcing and negotiations

Customer relations

Multi-operations management

Project controls

Contract management

Quality control

Personnel management

New product introductions

Inventory control

Multi-site operations expert


Talented multi-tasker

Accounts payable and receivable

Flexible thinker

Complex problem solving



Assistant Manager, 05/2016 to Current

Arby's – Millsboro, DE

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.


Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Examined merchandise to verify that it was correctly priced and displayed. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Stocked and replenished merchandise according to store merchandising layouts. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. General Manager, 08/2011 to 12/2014

Domino's Pizza – Harrington, DE

Reduced and controlled company expenses by [Action taken] . Prepared program operating budgets, budget reports and other financial performance reports. Drove the short-term and advanced promotional planning processes. Earned exceptional ratings and testimonials from clients on Domino' and [Website name] . Maintained up-to-date account distribution information. Collaborated with District manager and Owner to achieve monthly sales and product loses and prevention.

High School Diploma: 1996

Cape Henlopen High School - Lewes, DE

Contact this candidate