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Customer Service

North Las Vegas, NV
December 27, 2018

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Kathryn M. Thomas

PO Box ******

Las Vegas, NV. *9136

310-***-**** Cell

Customer Service Rep 08/2008 to 08/2018 Las Vegas, NV LogistiCare

Assisting members with the scheduling of medical appointments for transportation to and from destination

Answer incoming phone calls from members, family members, and friends to schedule appointments for transportation to medical appointments Answer incoming phone calls from members, family members, and friends to discuss appointments that have already been scheduled for transportation to medical appointments Correct and/or verify information(addresses, phone #'s, etc) to make sure that member's transportation to and from appointment(s) has been properly input in member files

TeleNetworks(TNI)- work from home

Assisting Frontier Communications customers with data, video, and voice svc issues Troubleshooting network issues(cable, internet, phone) Determining whether issue(s) should be escalated(missed repair dates, complaints, kudos, etc) Insuring customer is connected to the correct dept Create trouble ticket(TT's) to document service issue(s) Set expectations for completion of troubleshooting (in-house troubleshooting to tech repair visit(s))

Answer customer questions regarding outages, equipment/software updates, etc

Intuit/TurboTax--work from home

Assisting customers with the issues they experience with using the TurboTax products, both online and disc/download;processing orders for product purchases Processing refunds for merchandise and/or services ordered Assisting customers with refund/order status

Providing answers to customer questions regarding product usage Assisting customers with the completion of the e-filing of their personal income tax returns

(federal & state), etc.

Insuring the customer is connected to the proper dept, if transfer is necessary

Cherish'D Enterprises, LLC-work from home

Assisting Staples customers with issues encountered while performing various online transactions

Placing/replacing customer orders

Verifying enrollment/enrolling customers in Staples Rewards program Updating customer account profiles(name/address/email changes, cc information, etc.) Researching Rewards account information/applying necessary credits and/or adjustments Contacting various departments via email/telephone regarding order delivery issues

Money Center/Customer Service/Cashier

Wal-Mart, Inc 05/2008 - 07/2012

Cash handling; operating computerized cash register with built-in and hand-held barcode scanners

Receiving payment and administering appropriate change to customers for merchandise received

Receiving credit card payments; cashing payroll/income tax checks; selling and cashing money orders

Performing wire transfer transactions, including the sending and receiving of money


Performing check-less bill payment transactions for various agencies, including utility, auto and other loan payments, credit cards, etc.

Receiving customer merchandise for exchange/return; processing cash, store credit and credit card refunds; processing damaged merchandise for claims Recovery of unwanted, damaged and missorted merchandise; returning merchandise to appropriate departments; stocking and restocking shelves; folding/hanging clothes, etc.

Customer Service/Customer Relations 05/1987 - 08/2008 Los Angeles, CA U.S. Postal Service (Letter Carrier/City Carrier)

Providing excellent customer service and displaying a professional point of contact to internal and external customers of the US Postal Service while delivering letters, parcels and packages and providing over-the-counter services

Calculate and collect payment for postage and cash on delivery transactions Use of cash registers and cash handling policies and procedures Input data in USPS database for storage and comparison with other data Maintain daily performance logs and reports

Train co-workers and temporary employees to perform basic daily functions and in the use of related equipment

Answer phones, evaluate importance of incoming telephone calls and route appropriately Perform closing business daily routine including making sure all vehicles are secure, transmitting close-out report to Area CSO, securing accountable items such as registered, certified and express mail, vehicle keys, activate security system/alarm doors, etc.

U.S. Dept. of Defense, DCASR-LA Accounting Clerk El Segundo, CA Verification and contract payment clerk

Assured completeness of contracts for payment including verification of documents, verify data from invoices to ensure accuracy, obtaining missing documents, check figures, etc. Contact customers/vendors and maintaining complete contact information Use of computers to enter, access and retrieve financial and other relevant data Customer service, interdepartmental relations and vendor liaison with regard to document verification

Prepare and forward regular payments and corrected payments to vendors, appropriate agencies and contractors

Follow all applicable confidentiality and data security procedures

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