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Patient Care Specialist Phlebotomy

Huntington, WV, 25705
December 27, 2018

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Vickie L. Dunn

* ****** **, **** ******, WV *****304-***-**** •


Successfully completed schooling for ASPT National Certification as Patient Care Specialist, EKG Technician and will complete Phlebotomy Technician Jan 2018. Business owner and sales professional experienced in all aspects of retail business ownership, office management, cash handling, employee and time management.


Sales Coordinator March 2013-June 2018

Oakwood Homes/Clayton Corporation – Barboursville, WV Nitro, WV

Served as key customer service representative responsible for ongoing branch sales and management operations.

Established and maintained professional relationships with customers throughout the home-buying process.

Served as primary liaison between customers and their respective lending organizations, including but not limited to, banks, credit unions and mortgage companies.

Responsible for processing confidential client files and information and ensuring its security throughout the entire purchase and lending process.

Oversaw customer communication with manufacturing companies to ensure satisfactory home build/design.

Coordinated official site inspections, elevation certificates, land and home appraisals, and property title search.

Awarded several Clayton Corp – Circle Club Awards for sales, Maintained 100% NPS scores, Awarded several trips or outstanding sales and customer service

Full-Time Caregiver June 2012-March 2013

Transitioned out of business management operations to care for elderly mother.

Provided round-the-clock care, including medication management, assistance with activities of daily living, and coordination of in-home therapies and appointments. Also coordinated in home caretakers

Maintained employment position at Pam’s, a nearby local business, to ensure financial stability and continuation of workplace skills.

Front End Store Manager Nov. 2010-June 2012

Dick’s Sporting Goods – Charleston, WV and Huntington, WV

Responsible for the management including training and scheduling of all cashiers

Responsible for opening and closing store -cash transactions - balancing cash among store registers and the vault

Maintained inventory and cleanliness in the areas near registers

Developed a storewide team for loss prevention that resulted in a 30% reduction in inventory loss

Retail Owner - Supervisor Oct 1998-Sept. 2009

Wow! Only $1 – Multiple locations

Served as supervisor for seven stores across West Virginia, Ohio and Kentucky.

Managed daily business operations, including but not limited to employee training and timekeeping, employee work schedules, store inventory, cash handling and management, merchandising, product pricing, loss prevention, store maintenance, and warehouse fulfillment and distribution to our various store locations

Responsible for the overall profit/loss margin for each store location.

Served as official buyer for all stores. Attended various vendor shows monthly in Las Vegas, Chicago, Pittsburg and various other locations

Coordinated product shipments through various trucking companies to ensure cost-effective shipment of merchandise.

Day Care Operator Feb. 1984-March 1997

Vickie’s Day Care – Barboursville, WV

Owned and operated an in-house day care facility for low-income families through LINK, an agency of the West Virginia Department of Health and Human Resources.

Commercial Property & Casualty Underwriter Assistant Dec. 1977-Jan. 1984

Continental Insurance – Huntington, WV

Processed quotes and claims for fleet insurance and commercial buildings, while supporting basic office work.


Triad Technical College – Huntington, WV Sept 2018-Jan 2019

Patient Care Specialist – EKG Technician – Phlebotomy Technician

ASPT #301*********

Marshall University – Huntington, WV

Sept 1976-Dec 1977

Coursework Business Administration

Lincoln County Vo-Tech – Hamlin, WV Sept 1975-June 1976

Certification in Secretarial Studies

Maintained 4.0 GPA

Guyan Valley High School – Branchland, WV Sept 1973-June 1976

Was double promoted from 10th to 12th grade, Graduated with Honors


• Secretarial aptitude • Speed typing • Customer service

Sales Coordinator

• Employee management • Cash handling • Willingness to learn new skills & settings

Patient Care Specialist EKG Technician Phlebotomy Technician

References Available Upon Request

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