Vickie L. Dunn
Successfully completed schooling for ASPT National Certification as Patient Care Specialist, EKG Technician and will complete Phlebotomy Technician Jan 2018. Business owner and sales professional experienced in all aspects of retail business ownership, office management, cash handling, employee and time management.
Sales Coordinator March 2013-June 2018
Oakwood Homes/Clayton Corporation – Barboursville, WV Nitro, WV
Served as key customer service representative responsible for ongoing branch sales and management operations.
Established and maintained professional relationships with customers throughout the home-buying process.
Served as primary liaison between customers and their respective lending organizations, including but not limited to, banks, credit unions and mortgage companies.
Responsible for processing confidential client files and information and ensuring its security throughout the entire purchase and lending process.
Oversaw customer communication with manufacturing companies to ensure satisfactory home build/design.
Coordinated official site inspections, elevation certificates, land and home appraisals, and property title search.
Awarded several Clayton Corp – Circle Club Awards for sales, Maintained 100% NPS scores, Awarded several trips or outstanding sales and customer service
Full-Time Caregiver June 2012-March 2013
Transitioned out of business management operations to care for elderly mother.
Provided round-the-clock care, including medication management, assistance with activities of daily living, and coordination of in-home therapies and appointments. Also coordinated in home caretakers
Maintained employment position at Pam’s, a nearby local business, to ensure financial stability and continuation of workplace skills.
Front End Store Manager Nov. 2010-June 2012
Dick’s Sporting Goods – Charleston, WV and Huntington, WV
Responsible for the management including training and scheduling of all cashiers
Responsible for opening and closing store -cash transactions - balancing cash among store registers and the vault
Maintained inventory and cleanliness in the areas near registers
Developed a storewide team for loss prevention that resulted in a 30% reduction in inventory loss
Retail Owner - Supervisor Oct 1998-Sept. 2009
Wow! Only $1 – Multiple locations
Served as supervisor for seven stores across West Virginia, Ohio and Kentucky.
Managed daily business operations, including but not limited to employee training and timekeeping, employee work schedules, store inventory, cash handling and management, merchandising, product pricing, loss prevention, store maintenance, and warehouse fulfillment and distribution to our various store locations
Responsible for the overall profit/loss margin for each store location.
Served as official buyer for all stores. Attended various vendor shows monthly in Las Vegas, Chicago, Pittsburg and various other locations
Coordinated product shipments through various trucking companies to ensure cost-effective shipment of merchandise.
Day Care Operator Feb. 1984-March 1997
Vickie’s Day Care – Barboursville, WV
Owned and operated an in-house day care facility for low-income families through LINK, an agency of the West Virginia Department of Health and Human Resources.
Commercial Property & Casualty Underwriter Assistant Dec. 1977-Jan. 1984
Continental Insurance – Huntington, WV
Processed quotes and claims for fleet insurance and commercial buildings, while supporting basic office work.
Triad Technical College – Huntington, WV Sept 2018-Jan 2019
Patient Care Specialist – EKG Technician – Phlebotomy Technician
Marshall University – Huntington, WV
Sept 1976-Dec 1977
Coursework Business Administration
Lincoln County Vo-Tech – Hamlin, WV Sept 1975-June 1976
Certification in Secretarial Studies
Maintained 4.0 GPA
Guyan Valley High School – Branchland, WV Sept 1973-June 1976
Was double promoted from 10th to 12th grade, Graduated with Honors
SKILLS & ABILITIES
• Secretarial aptitude • Speed typing • Customer service
• Employee management • Cash handling • Willingness to learn new skills & settings
Patient Care Specialist EKG Technician Phlebotomy Technician
References Available Upon Request