QAYAM SAYANI
Address: **** *** ****** ** *** ****, Carrollton, Texas 75010
Cell: 469-***-**** Email: ac72dq@r.postjobfree.com
Objective
A highly enthusiastic, innovated and detail oriented professional with over 10 years of experience in initiating and delivering sustained results in customer service management and business development. I have a Successful track record in developing strategies that have resulted in an over 50% increase in new customers. Major experience lies in strategizing and leading cross-functional teams to bring out fundamental change and improvement in strategy, process, and profitability – both as a leader and expert consultant.
Working Experience
1 Star Beverage Inc May 18 – Till Date
Retail Manager
Dallas, Texas
Managing daily operations
Responsible for inventory control, pricing and policy implementation
Monitoring Daily transactions and bookkeeping
Customer Services and Personnel Management
Summit Bank Limited
Branch Manager- Assistant Vice President Sept 14 – Aug 15
Karachi, Pakistan
Meetings with existing clients or potential clients when required, providing advice on business conditions and local regulations to support the management’s efforts for the promotion of additional/new business.
Strict compliance to achieve good Audit rating timely follow up and completion/rectification of Audit Comments and to follow instruction issued from the Head Office
To meet the target set by the Head Office for deposit. Insurance Business and profitability
To attend to queries and complaints of the clients
To ensure clients receive timely and courteous service
Budgeted cost to be maintained against all cost heads, cost/expenses reduction
Apprises Branch Staff for annual salary increases and promotions
Supervises the preparation and distribution of Reports required by the Central Office, State Bank of Pakistan and Government organizations
Soneri Bank Limited Nov 12 - Jun 14
Branch Operation Manager
Karachi-Pakistan
Supervise and provide professional guidance to the following departments
oCash and Clearing
oAccount Opening / Closing
oDeposits
oLocal and Foreign Remittances
oBranch Administration and Accounts
Ensure strict compliance of laid down procedures e.g. OPM, APPM, CM and ADM, AML & KYC policy
Help marketing units to meet their business targets by providing proactive operational support
Reduce redundancies in process, improve turnaround time and provide quality service to customers. Promptly attend to customer’s complaints and take remedial action
Ensure adequate security to system back-up computer hardware, etc.
Recommend assignment of appropriate access levels to the system users within the branch as per matrix
Ensure timely preparation and submission of all operational reports and other statements and returns
Monitor income / expense variances. Exercise expense control. Identify potential areas for cost saving
Security of Branch fixed assets and maintenance of premises and other fixtures
Identify training needs and recommend the training course for the operational staff for enhancing their professional efficiency
Ensure adequate controls are in place to allow for continuation of business in the most efficient manner
Ensure strict adherence to State bank of Pakistan prudential regulations relating to operational activities
Soneri Bank Limited April 09 – Nov 12
General Banking Officer
Karachi, Pakistan
Scrutiny of documents and Opening accounts
Issuance and record keeping of cheque books, A/c opening form and ATM.
Taking care of all the inland remittance of the branch.
Lodgments & Realization of OBC
Issuance of Pay Order, Demand Draft & transfer of Utility Bills. Looking to Inward, Outward, same day and intercity clearing of cheque
To attend work related to Foreign Demand Draft / Foreign Telegraphic Transfers, IFTTs & OFBCs
To issue Foreign Deposit Receipts and maintain proper record / files / registers
To do postings / supervision of all the vouchers required
To prepare all the statements required by COK Treasury
To Prepare Foreign Exchange Monthly Returns for onward submission to State bank of Pakistan
Samba bank Limited Mar 07 – Apr 09
Personal banker & MIS Co-coordinator
Karachi, Pakistan
Account Opening and analysis of cash flow in Customer’s account
Proactively educate customers on utilizing available access channels (ATM, Online and Telephone Banking)
Provide exceptional service delivery to our internal and external customers
Achieve personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services
Education
2005 Bachelors in Commerce from Karachi University Pakistan
1999 College from Govt. Premier College, Karachi, Pakistan
1997 High School from SMS Aga khan School Karimabad, Karachi, Pakistan
References
Will be furnished upon request.