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Manager Customer Service

Dallas, TX
December 27, 2018

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Address: **** *** ****** ** *** ****, Carrollton, Texas 75010

Cell: 469-***-**** Email:


A highly enthusiastic, innovated and detail oriented professional with over 10 years of experience in initiating and delivering sustained results in customer service management and business development. I have a Successful track record in developing strategies that have resulted in an over 50% increase in new customers. Major experience lies in strategizing and leading cross-functional teams to bring out fundamental change and improvement in strategy, process, and profitability – both as a leader and expert consultant.

Working Experience

1 Star Beverage Inc May 18 – Till Date

Retail Manager

Dallas, Texas

Managing daily operations

Responsible for inventory control, pricing and policy implementation

Monitoring Daily transactions and bookkeeping

Customer Services and Personnel Management

Summit Bank Limited

Branch Manager- Assistant Vice President Sept 14 – Aug 15

Karachi, Pakistan

Meetings with existing clients or potential clients when required, providing advice on business conditions and local regulations to support the management’s efforts for the promotion of additional/new business.

Strict compliance to achieve good Audit rating timely follow up and completion/rectification of Audit Comments and to follow instruction issued from the Head Office

To meet the target set by the Head Office for deposit. Insurance Business and profitability

To attend to queries and complaints of the clients

To ensure clients receive timely and courteous service

Budgeted cost to be maintained against all cost heads, cost/expenses reduction

Apprises Branch Staff for annual salary increases and promotions

Supervises the preparation and distribution of Reports required by the Central Office, State Bank of Pakistan and Government organizations

Soneri Bank Limited Nov 12 - Jun 14

Branch Operation Manager


Supervise and provide professional guidance to the following departments

oCash and Clearing

oAccount Opening / Closing


oLocal and Foreign Remittances

oBranch Administration and Accounts

Ensure strict compliance of laid down procedures e.g. OPM, APPM, CM and ADM, AML & KYC policy

Help marketing units to meet their business targets by providing proactive operational support

Reduce redundancies in process, improve turnaround time and provide quality service to customers. Promptly attend to customer’s complaints and take remedial action

Ensure adequate security to system back-up computer hardware, etc.

Recommend assignment of appropriate access levels to the system users within the branch as per matrix

Ensure timely preparation and submission of all operational reports and other statements and returns

Monitor income / expense variances. Exercise expense control. Identify potential areas for cost saving

Security of Branch fixed assets and maintenance of premises and other fixtures

Identify training needs and recommend the training course for the operational staff for enhancing their professional efficiency

Ensure adequate controls are in place to allow for continuation of business in the most efficient manner

Ensure strict adherence to State bank of Pakistan prudential regulations relating to operational activities

Soneri Bank Limited April 09 – Nov 12

General Banking Officer

Karachi, Pakistan

Scrutiny of documents and Opening accounts

Issuance and record keeping of cheque books, A/c opening form and ATM.

Taking care of all the inland remittance of the branch.

Lodgments & Realization of OBC

Issuance of Pay Order, Demand Draft & transfer of Utility Bills. Looking to Inward, Outward, same day and intercity clearing of cheque

To attend work related to Foreign Demand Draft / Foreign Telegraphic Transfers, IFTTs & OFBCs

To issue Foreign Deposit Receipts and maintain proper record / files / registers

To do postings / supervision of all the vouchers required

To prepare all the statements required by COK Treasury

To Prepare Foreign Exchange Monthly Returns for onward submission to State bank of Pakistan

Samba bank Limited Mar 07 – Apr 09

Personal banker & MIS Co-coordinator

Karachi, Pakistan

Account Opening and analysis of cash flow in Customer’s account

Proactively educate customers on utilizing available access channels (ATM, Online and Telephone Banking)

Provide exceptional service delivery to our internal and external customers

Achieve personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services


2005 Bachelors in Commerce from Karachi University Pakistan

1999 College from Govt. Premier College, Karachi, Pakistan

1997 High School from SMS Aga khan School Karimabad, Karachi, Pakistan


Will be furnished upon request.

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