El Paso, TX *****
Sandra E. Carrillo
Objective
To obtain a position fully utilizing my work experience, skills, and education in a challenging work environment and advance within the company.
Experience/ Achievements
07/2009 – Present Brightwood College El Paso, TX
Senior Director of Admissions
Directly observe and coach admissions representatives to ensure a positive candidate experience
Inspire, motivate and lead the admissions team to successful outcomes.
Hire, train and develop staff ensuring appropriate applications of the company process (CareerPoint Admissions Process).
Regularly interview and identify qualified prospective admissions representatives to
ensure appropriate staffing levels are maintained.
Ensure company information systems are accurate and updated according to company
policies and procedures.
Ensure school personnel follows all regulatory and company compliance regulations and take appropriate action when necessary.
Work productively with all campus employees and departments to ensure a positive
learning environment.
Serve as a member of the campus leadership team and a positive role model for all campus
Level employees
Develop yearly budgets based on trends, to include growth in campus population
Maintain yearly audits
Other duties as assigned
04/2009- 07/2009 Brightwood College El Paso, TX
Assistant Director of Admissions
Meet all job responsibilities for an Admissions Representative
Assist in meeting and exceeding monthly and annual start goals
Facilitating admissions performance and activities to achieve run rate goals
Reviewing and monitoring weekly/monthly reports to evaluate performance versus goals
and identify and analyze trends
Running reports at the request or absence of the DOA
Planning and executing enrollment events to exceed run rates as well as setting action plans
Work with Admissions Coordinator and front desk to ensure front desk coverage, excellent customer services, ensure lead data entry is being input accurately and accordingly along
with distribution and tracking of live leads
Facilitating regular training and feedback with admissions staff to improve performance
Participate in weekly accountability meetings to ensure that new students are prepared prior
to starting school
Utilize DOAs preferred motivational techniques designed to improve performance and boost morale
Conduct morning meeting
Conduct orientations
Handle all admissions tasks in the absence of the DOA
Other duties as assigned
0320/07- 04/2009 Brightwood College El Paso, TX
Admissions Representative
Interview interested inquiries utilizing DPS process. Ability to qualify the program that is compatible with career goals. Includes a review of selected program, tour of facility, accreditations, placement assistance, student services and scheduling of testing and Financial Aid appointments.
Enroll applicants following company standards
Follow up with students to ensure they are ready to begin college and monitor for six (6) weeks of school (start date)
Attend weekly admissions training and accountability meetings
Ensure all prospective students are package through Fin. Aid with 24-36 hours
Request and follow up of POG on enrolled students
Responsible for achieving weekly, monthly and yearly goals
Other duties as assigned
11/2006-03/2007 Brightwood College El Paso, TX
Admissions Coordinator
Welcome visitors
Multi-task while answering 12 phone lines
Schedule appointments for financial aid and admissions representatives
when required
Assign phone and internet leads to the admissions representatives
accordingly
Prepare sign in sheets for orientation and class starts
Prepare daily activity reports in excel for Director of Admissions and
President and remit reports to stats at Home Office to meet deadline
Hold weekly conference calls with Platform advertising agency to verify
accuracy for lead reconciliation report
Enter enrollment information in Campus Vue system (Citrix)
Print and submit Daily Lead Activity report to platform
Print an update Activity Detail Report
Distribute mail to each department personnel
2005-2006 Sahara Sportswear El Paso, TX
CUSTOMER SERVICE REPRESENATIVE
Ensure proper customer service according to company standards
Open new customer accounts
Enter orders and follow up with customers from start to finish
Track merchandise when required
Bill invoices on a daily basis
Receive payments for completed orders
Coordinate all Golf Tournaments (local and out of state) merchandise
Prepare booths for all PGA (out of state) tours
Assist out of state sales representative orders
Order out-source merchandise inventory apparel when required
Issue RGA#”s from returned merchandise when required
Take minutes for weekly manager meetings and distribute in timely manner
2001–2004 Speaking Rock Casino El Paso, TX
ADMINISTRATIVE ASSISTANT/PBX SUPERVISOR
Receive phone calls and visitors
Handle details of highly confidential natures when required
Schedule and arrange meetings, interviews and various appointments
Assist in preparation of reports, proposals and presentations
Accounts Payable/Receivable, bank deposits
Generate Purchase Orders for weekly and monthly invoices
Compose type and review routine correspondence, forms, and reports
Update calendar
Translate when required
Prepare travel arrangements
Oversee daily operations of front office and Supervise PBX staff, to include work schedules and training
Prepare and transmit time and attendance for PBX dept.
Take minutes for manager meetings
Transcribe in a timely manner
Notarize when required
Handle electronic mail
Perform other duties as assigned and required
1997-2001 Home Base El Paso, TX
SPECIAL ORDER ADMINISTRATOR/ SALES ASSITANT
Assistant to all commission sales representatives in the selling of appliances, blinds, flooring and all other home improvement materials
Assist in commission sales for general and sub-contractors
Ensure proper customer service according to company standards
Update and inform G.M. and team members of department policies, procedural updates and promotions when required
Special Order Sales
Review daily, weekly, monthly and reports to meet deadlines
Maintain yearly audits
Work with General Manager to ensure accuracy of orders and reports
Assist General Manager, team members, and installers in resolving customer problems
Maintain orderly work areas, files and catalogs
Track expected orders and receive completed orders
Contact customers
Train new team members in department procedures
Set up weekly team member work schedules and meetings
Education
1989-1993 Montwood High School El Paso, TX
Graduated with High School Diploma
Kaplan University-Currently pursuing on line course for Associates Degree in Business
Management/ Human Resources
Qualifications
Self-starter, computer literate (Windows 95.98.2000) Excel, Outlook, QuickBooks, CampusVue, Photo Shop, Goldmine, Adobe Illustrator, Extensive customer service training, proficient interpersonal communication skills, bilingual, prioritize work loads, A/R-A/P, invoicing, work well with others and busy environments, loyal, trustworthy, punctual, type (40 wpm), postage meter, fax and copy machine literate, Notary Public, and supervisor experience.