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Customer Service Representative

Location:
Fort Lauderdale, FL
Posted:
December 27, 2018

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Resume:

PAULA MARTINEZ

**** ********* *** *****

Dania Beach, Florida 33004

(754) 703 – 1695

ac72cz@r.postjobfree.com

CAREER OBJECTIVE

Current graduate university student seeking a MBA in health care administration learning the tools needed to succeed in this profession, looking to be part of a reputable company to apply my skills and dedication.

EDUATION

Florida International University – Miami, Florida

MBA Degree in Healthcare Administrator: Expected graduation date: December 2019

Florida International University – Miami, Florida

BS Degree in Psychology: Class of May 2016

PROFESSORAL EXPERIENCE

PSI Roofing – Oakland Park, Florida

Administrator Assistant (November 2017 – August 2018)

Description: Assisting in any accounting and administrator tasks, scheduling meetings, inventory control, daily timesheet and payroll update, and developing city audits.

The Casino at Dania Beach – Dania Beach, Florida

Surveillance Supervisor (June 2016 – August 2017)

Promotions:

-Surveillance Operator: June 2016 – September 2016

-Surveillance Dual Rate: September 2016 – November 2016

-Surveillance Supervisor: November 2016 – August 2017

Description: Directed and lead a group of operators in daily investigations throughout the Casino and updated daily logs, reported any procedure violation, incidents, and suspicion.

Amazon Group Capital LLC – Remote

Telemarketer (June 2014 – March 2016)

Description: Verifying new customer’s application information, answering phone calls and answering any customer service questions, and confirming customer’s loan approvals.

All About Entertainment – Pembroke Pines, Florida

Customer Service Representative (February 2013 – June 2014)

ADDITIONAL SKILLS

Fluent in English and Spanish

Proficient in Microsoft Word, Excel, and PowerPoint

Team player and adaptable

Organized and Neat

CERTIFICATIONS

Lean Six Sigma Certification – Yellow Belt

Dale Carnegie Training

Description: Providing excellent customer services, greeting and building customer relationships, having on time preparation and set up, and organizing and replenishing office equipment.



Contact this candidate