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Front Desk Customer Care

Dallas, TX
December 27, 2018

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Alma Alvarez

**** ******** ***

Farmers Branch, TX 75234



To obtain a position that will allow me to make use of my organization skill, and educational background and ability to work well with people.


High School Diploma Burges High School-El Paso, TX

May 1998- May 1999 Certificate in Computer Operations.

El Paso Community College Career Training Center- El Paso, TX.


1.Highly motivated individual with the desire to work hard and learn new abilities.

2.Excellent bilingual communication skills in both English and Spanish, acquired from years of working with the public.

3.Experience with administrative task such as filing taking phone calls and assisting supervisors.

Work Experience

Universal Vault Specialist January 2013- October 2018

Bank Of Texas- Dallas, TX

1.Scanning and balancing checks.

2.Assisting in the receiving area.

3.Checking in work from the carriers LOOMIS, BRINKS and Garda.

4.Assigning work to all the tellers.

Customer Care Agent

Club Corp Property- Dallas, TX February 2012- August 2012

1.Transfer incoming calls to appropriate extensions.

2.Provide guest with assistance for their incoming reservations.

3.Ensure guest satisfaction.

4.Perform other duties as required per Management.

Senior Front Desk Agent September 2008- February 2012

Wyndham Garden Park Central Hotel- Dallas, TX

1. Maintained all guest request and special needs.

2.Coordinated all reservations via phone, walk ins and all third websites.

3.Worked with Senior Management to maintain a high level of operations consistency in conjunction with overall hotel goals.

4.Assisted Sales and Catering Department by handling VIP request for groups or LNR accounts.

Front Desk Agent July 2007- September 2007

Jefferson Dental Clinic- Dallas, TX

1.Check patients in and out of the clinic.

2.Assisted Dentist in setting patients up and getting them ready appointment and checkup.

3.Assisted with administrative task such as filing answering phones, conforming appointments and following up with patients.

4.Listened, apologized found a solution and followed through when resolving patients problem.

PBX Operator/ Front Desk Agent March 2004- June 2007

Marriott Suites Hotel-Dallas, TX

1.Coordinated Phone calls by transferring to the appropriate departments.

2.Ensure guest satisfaction during quest arrival and departure.

3.Assisted Food and Beverage Department by coordinating room service orders on multiple computer systems.

PBX Operator

Renaissance Dallas Hotel- Dallas, TX August 1999- May 2003

1.Managed documentation of quest’s hotel feedback both positive and negative in the hotel operating system.

2.Followed up with quest’s complaints by running appropriate reports to ensure satisfaction.

References Upon Request.

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