Manager Management

DR. CHERYL A. BROOKS

STATEMENT OF PURPOSE

To effectively contribute to the objectives and goals of an innovative organization through the successful application of my strong work ethics, exceptional managerial skills, human relations and administrative skills.

SUMMARY OF QUALIFICATIONS

Results-driven, masterful administrator with 11 plus years of combined successful experience in health care and education administration. Exceptional in evaluating organizational needs and superintending the financial and administrative features to consistently achieve and surpass operating goals. Known for innovative and lateral thinking skills. Consistent success in solving a diversity of demanding business problems. Outstanding record of achievement leading to improved business processes.

CORE COMPETENCIES:

Strategic planning & Implementation

Health Care Cost Accounting

Health Care Quality Improvement

Program Management & Analysis

Budget Planning & Administration

Health Care Management

High Level Relationship Management

Clinical Service Management

Performance Improvement

Public & Community Relations

Strategic Marketing Strategies

Team Building & Organizational Leadership

FORMAL EDUCATION

ASHLEY UNIVERSITY, Los Angeles CA 12/2012

Doctor of Philosophy, Health Care Service Management, GPA: 3.93/4.00

Summa Cum Laude

Award of Excellence, Health Services Management Project, 2012

Certificate of Distinction for outstanding performance, 2012

ASHLEY UNIVERSITY, Los Angeles CA 12/2010

Master of Science, Health Care Management, GPA: 3.62/4.00

Distinction: Advanced Pharmacokinetics

Award of Excellence requirements of Health Care Management Project, 2010

Certificate of Distinction for outstanding performance in Advanced Pharmacokinetics

UNIVERSITY HEALTH SYSTEMS (San Antonio, TX) and Harvard University 12/2008

Executive Leadership in Health Care Administration

William Carey College, Gulfport MS 08/1993

Bachelors of General Studies

Major: Education

Minor: Psychology

PROFESSIONAL EXPERIENCE:

Horizon Outreach, Houston, TX

Program Manager 05/2018 – 08/2018

provided operational reports to the Board of Directors, supervised subordinates, implemented strategic goals and objectives, demonstrated positive leadership of the corporation’s governance functions, and maintained financial viability

Veterans Evaluation Services, Houston, TX 10/2016 – 04/2018

Provider Recruitment Assistant Manager

Oversees a team of Provider Recruiters as well as the Credentialing Department in a demanding and high-energy environment, for recruitment of necessary Provider network to perform Compensation and Pension exams for the Department of Veterans Affairs. Also, Oversee credentialing compliance contractually required by the Department of Veterans Affairs.

Executive Provider Recruiter (VES) 05/2016 - 10/2016

Achieved superior level of productivity in a demanding and high-energy environment by securing qualified medical Providers to service the contracted Compensation & Pension (C&P) Medical Disability Examination (MDE) needs of the Department of Veteran Affairs.

Send out letters of explanation of the company goals, rates applicable to the practice and area

Follow up on the letters, send out credentialing packets to provider

Follow up on the credentialing packets

Create and maintain a working relationship with provider

Create and maintain information within ACT during the recruitment process

Update and maintain information on doctors and practices in OMS database

Work with Training Department to ensure timely training of doctors

Remained current on new procedures and protocol within the department and company

Physician Recruiter (VES) 11/2015 -05/2016

*Responsible for recruiting quality providers within a designated territory.

*Researches the culture and understands the demographics of designated territory.

*Understands how locals travel within their state and adapts recruitment efforts accordingly.

*Sources new leads for respective territory.

*Cold calls in new areas and networks with current provider base.

*Sends preliminary letters with rates appropriate for area and within our tiered pricing

Guidelines.

*Creates and sends out contracts to individual providers or groups.

*Follows up with providers/office staff to retrieve contract in timely manner

**Additional Duties and Responsibilities:

BILOXI PUBLIC SCHOOL DISTRICT – Biloxi, MS 08/2011- 05/2015

*Previously employed with Biloxi Public School District from 8/1984 to 5/1994.

Title 1 Lab Instructor

Masterfully Orchestrate and implement computerized instruction to individual and groups of students in grades 2-5 in an assigned learning environment for positive outcomes.

Remain current and knowledgeable of State and Federal regulations for Educational Programs and Performance Standards

Organize and maintain a school computer lab through effectiveness of programs, by providing students with intensified learning experiences using education software to reinforce instruction in specific academic areas

Tutor, train, and assist students in learning situations

JA’BEZ EDUCATIONAL LEARNING CENTER, Biloxi, MS 08/2010 to 07/2011

Education Director

Developed, implemented, analyzed and monitored effectiveness of educational curricula for pre-school age, kindergarten, and first grade students with positive outcomes in compliance with State and Federal Performance Standards

Managed Center enrollment, accounts payable, and a staff of seven employees

Supervised administrative management programs, which included human resources management, budget, accounting and financial management, management and program analysis, IT, property management, supply and inventory management mail and file and correspondence management, etc.

Provide leadership and guidance and directed the development of long-range strategic and operational plans and systems for administrative management activities for ensuring continuity of administrative management operations

AMV PRODUCTION- Tampa FL- Tampa, FL 02/2009 to 02/2010

Marketing Director

Highly successful in marketing, promoting, and networking the organization with State and local radio personalities, scouted new talent, organized charity events to showcase talent, and created radio commercials and advertisements

Responsible for conceptualizing, developing, and facilitating the implementation of projects and events related to commitment of corporate communications

Implemented youth conferences for Performing Arts schools and community organizations

WELL BEING HEALTHCARE SERVICES, San Antonio, TX 06/2008 to 01/2009

Executive Director

Provided operational reports to the Board of Directors, supervised subordinates, implemented strategic goals and objectives, demonstrated positive leadership of the corporation’s governance functions, and maintained financial viability

Oversaw quality improvement, data management feedback, continuing education of all business processes effecting patient flow, service access, referral and documentation and communication of care

Monitored State /Federal Health Care guidelines, including HIPAA violations and Dept. of Labor Laws

THE CENTER FOR HEALTHCARE SERVICES, San Antonio, TX 05/2005 to 05/2008

Mental Health Outpatient Clinic Administrator II

Provided strategic leadership and administrative direction for continuous improvement and development within Behavioral Health

Ensued accomplishment of the center’s vision, mission, values, and strategic goals while creating a Behavioral Health infrastructure with standardized pathways and processes ensuring continuity of care with a personalized patient experience

Accountable for strategic planning and execution, clinical and financial outcomes, assuring the highest quality patient satisfaction and service and facilitating a healthier community

Supervised and evaluated subordinate Clinical Case Managers, monitored departmental productivity for financial viability, developed and managed annual budget, and conducted weekly staff meetings

THE CENTER FOR HEALTHCARE SERVICES, San Antonio, TX 11/2004 to 04/2005

Utilization Manager I

Electronically collected and analyzed documented health care information by assigned Case Managers I,II, II and audited providers Health Care Plans through review of medical records for State of Texas authorization of services

Use data to make recommendations to expedite and enhance process improvement studies, departmental change, and other organizational performance consultant studies

THE CENTER FOR HEALTHCARE SERVICES, San Antonio, TX 01/-2000 to 11/2004

Case Management Supervisor

Accountable for strategic planning and execution, clinical and financial outcomes, assuring the highest quality patient satisfaction and service, and facilitating a healthier community

Supervised and evaluated subordinate Clinical Case Managers, monitored departmental productivity for financial viability, and conducted weekly staff meetings

Provided strategic leadership and administrative direction for continuous improvement and development within Behavioral Health

Supervised the Not Guilty By Reason of Insanity (NGRI) court appointed program through the Bexar County Court System, San Antonio, TX for clients with mental disabilities assigned with The Center for Health Care Services

*References available upon request.

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