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Project Manager Customer Service

St. Louis, MO
December 27, 2018

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Yuri Bronstein

314-***-**** - Cell

314-***-**** - Home


Experienced professional with strong analytical and strategic designing capabilities, skilled in the areas of business analysis, project management, implementation, networking, system design, technical support, training, and troubleshooting. Expertise in Engineering Management, Project Management, Infrastructure Engineering, and Business Analysis. An effective leader and team builder, with a proven success record in technical and managerial problem solving. Ability to adapt quickly and learn new technologies in a rapidly evolving environment. Exhibits extraordinary interpersonal, communication, and customer service skills. Possesses exceptional follow-through abilities and attention to detail, and is able to plan and oversee projects from conception to completion. Responds effectively to changing priorities and is comfortable multi-tasking in deadline-oriented environments.


Concepts: Agile Methodology, Scrum Methodology, MPLS-VPN Architecture, ITIL process, Telecommunications hardware and software, OSI, TCP/IP protocols, VOIP, LAN/WAN, VPN

Applications/Tools: Microsoft Project, SharePoint, Visio, Xng, Clarity, EMPRV, ADMS, TIRKS, SIP, HP OpenView, Metasolv, ServiceNow, TRIS, Byers, Remedy, Microsoft Access, Microsoft Office 365, Primavera, VMWare Server, S&C SpeedNet Network Analysis, GE MDS Field Network Manager

Other: LAN/WAN Technologies, Wireless Technologies, 4G LTE, SNMP, Switching and Routing Technologies


Ameren, St. Louis, MO 4/2017 – 5/2018

Engineer IT/ Project Manager

Led a project for testing the compatibility of Windows 10 and Field telecommunications applications, and led business and technology requirements gathering sessions for the effort.

Managed a project for removing the obsolete EDACS (Electronic Digital Access Communication System) equipment from various microwave towers.

Led a project for merging an OAS (Outage Analysis System) database with the ServiceNow application, to assist in tracking and resolving RFI (Radio Frequency Interference) issues.

Administered Access database updates for telecommunications equipment installation.

Managed multiple projects related to telecommunications radio installation for Transmission and Distribution substations.

Performed the network design and analysis for various RTU (Remote Telecommunications Unit) and SCADA (Supervisory Control and Data Acquisition) installation.

Served as a Point of Contact for the Distribution Automation department and Field Operations.

Acted as a technical analyst to plan, estimate, design, and execute projects for the field operations.

Modified the ServiceNow application for an improved task workflow process.

Led requirements gathering and project topic meetings, tracked deliverables, managed SharePoint content, and provided reporting to the business areas, leadership, project stakeholders, and testing teams.

Created Project Definition/Charter Documents and Business Requirements Documents; collaborated with several different IT areas to define the technical specifications for projects.

LRS, St. Louis, MO 8/2016 – 12/2016

Application Development Project Manager

Worked as a Contract Project Manager on a variety of AppDev projects in the Healthcare field, for Barnes Jewish Hospital.

Led a database and content upgrade of SQL and Linux servers.

Managed a project to upgrade the Mobile Pharmacy with the newest Apple iPad version.

Created a new database for Missouri Baptist Medical Center with automated reports, in order to facilitate real-time

communication between doctors and medical staff.

Mastered the Clarity, ServiceNow, and Microsoft Project applications.

AT&T / CINGULAR WIRELESS, St. Louis, MO 6/2005 – 03/2016

Project Manager of Engineering Implementation

Worked as a Project Manager to implement a variety of multi-million dollars technologies/OEMs, including Fujitsu,

Ciena, Alcatel-Lucent, Cisco, and Juniper equipment, on time and within budget.

Utilized the following technologies/platforms to ensure uninterrupted access to all Cisco Unified Communications

Systems: Data Communications, Ethernet Technologies, and Switching and Routing Technologies, which were utilized inside of the Cisco 6500 equipment.

Provisioned and Supported Existing infrastructure of Cisco Voice Adds and Changes to Voice Gateways, Cisco

Switch, T1s, and Call Routing.

Acted as a key liaison / main point of contact for external vendors to ensure timely and accurate equipment


Successfully managed large scale, company-wide switch conversions from 1A ESS to Genband G6 throughout

the entire project lifecycle.

Led multiple groups of equipment contractors in decommissioning obsolete telecommunications bays; achieved

greater than $500,000 in energy savings.

Efficiently allocated and utilized 100% of the capital budget and minimize expenses on all projects.

Prepared and delivered communications, both written and oral, for stakeholders and vendors, including remote


Conducted meetings, created project plans, tracked deliverables and managed project budgets using Microsoft

Project; Maintained SharePoint content for multiple projects in a fast-paced networking environment.

Supported LAN/WAN, Wireless, U-Verse, and Landline technologies by increasing Central Office network buildup.

Served as a Project Manager to upgrade, modify, and enhance network legacy equipment.

Led a project team to upgrade and enhance the company’s colocation network.

Assigned equipment to support the build program and other projects within the local market, including the

successful initial and extended UMTS launch.

Supported LAN/WAN/Wireless and Switch and Routing Technologies by monitoring and responding to complex

technical control facility hardware and software problems.

Collaborated with Central Office technicians to conduct equipment re-homing for a variety of projects.

Executed multiple complex, multi-million dollars projects throughout all stages of the project lifecycle for Missouri

and Kansas.

Acted as a technical system analyst to estimate, design, and execute projects for Mobility offices.

Monitored and performed detailed analysis on Abis reports, created presentations and memos to Senior-Level

leadership, and partnered closely with suppliers to request new T1 orders to ensure that corporate demand was


Programmed ports to circuit paths for cell sites, trunks and intraMSC paths within the Xng database.


CCENT (ICND1) Bootcamp: December 2017

SCRUMstudy Scrum Master Certified - SCRUMstudy, License 566185

SCRUMstudy Agile Master Certified - SCRUMstudy, License 556478

PMP Bootcamp: July 2016

ITIL v3F - PEOPLECERT, License GR50247496YB

Certificates in Transformational Series in Cloud Computing and in SDN (Software Defined Network).

Six Sigma - Green and Yellow Belts

Computer Networking Program of Study, Vatterott College, St. Louis, MO

Master of Sciences in Electrical Engineering, School of Engineering

Vinnitsa Technical University, Vinnitsa, Ukraine

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