CRISTINA EUGENIA SERRANO ATENCIO
Cell: 786-***-**** • firstname.lastname@example.org
Highly organized and detail-oriented Administrative Assistant, with more than 16 years experience supplying organized administrative support to many executives. A professional who goes above and beyond though tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Talented professional with background in accounting. Extensive knowledge of importing, purchasing and marketing with many years developing, implementing and managing public relations strategies and activities.
Strong analytical skills and meticulous attention to detail with an excellent follow through.
Excellent communication skills to convey idea.
Ability to collaborate effectively with a diverse group of associates and clients.
Ability to prioritize time sensitive assignments and flexible to take on ever-changing priorities.
High degrees of initiative and problem-solving capabilities.
High level of confidentiality and discretion.
Ability to lead and influence others based on a high level of diplomacy.
Strong sense of responsability.
1)ON-AIR Personality, 01/2016 to CURRENT
PANGEAFM – Miami, U.S.A.
Host/Producer/Writer/Board Operator, Radio Show: Destino El Mundo!
2)Institutional Relation Manager Administrative Assistant, 03/2011 to 08/2015
VESACORP, C.A. - Caracas, Venezuela
Identify and develop relationships with a list of clients and prospects. Responsible for the management of client accounts ranging from small to complex and maintenance of a successful long term relationships of assigned accounts. Proactive identification of client needs, and internal potential issues impacting client satisfaction. Responds to inquiries from client auditors and periodically reviews client invoices for accuracy. Negotiates fees and contracts with clients, and ensure are properly implemented, and receivables are collected timely. Provide overall project management for client related new business / systems initiatives. Act as a liaison between client and business units to ensure successful implementation. Leads conversion / start-up of new client relationships. Coordinates conversion / start-up with client and all applicable company operating areas. Manage internal and client expectations. Responsible for any unusual identifying potentially suspicious transaction or activity and must report and / or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures. Attend trade shows each year to preserve company relations with distributors, customers and media personnel.
3)Administrative Manager Assistant, 09/2006 to 09/2010
CELPAGO C.A. - Caracas, Venezuela
Develop and execute marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. Implement client training (business and technical) and supervised software integration on client's website Administer yearly budget. Research and resolve accounts payable discrepancies. Compose effective accounting reports summarizing accounts payable data. Facilitate successful internal and external audits through sound and thorough documentation. Maintain 100% accuracy in calculating discounts, interest and commissions. Process accounts and incoming payments in compliance with financial policies and procedures. Prepare bills, invoices and bank deposits. Verify discrepancies by and resolve client’s billing issue. Reconcile the accounts receivable ledger to ensure that all payments are accounted and properly posted. Facilitate payment of invoices due by sending bill reminders and contacting clients. Assist customer with reconciling accounts. Posts customer payments by recording cash, checks and credit card transactions.
4)Importing and Purchasing Manager Administrative Assistant 12/2001 to 09/2006
DISTRIBUIDORA GASU, C.A. - Caracas, Venezuela
Forecast levels of demand for services and products.Keep a constant check on stock levels. Conduct research to ascertain the best products and suppliers in terms of best value. Delivery schedules and quality between liaise suppliers, manufacturers, relevant departments and internal customers. Maintain and build good relationships with new and existing suppliers. Negotiate and agree contracts, monitoring the quality of service provided. Process payments and invoices. Keep contract files and use them as reference for the future. Give presentations about market analysis and possible growth, Develop a purchasing strategy;produce reports and statistics using computer software. Evaluate bids and make recommendations, based on commercial and technical factors. Develop new products (brand and package). Monitoring suppliers' payments. Monitoring incompany and clients' warehouse merchandise arrival.
5)Administrative Assistant 11/2000 to 12/2001
BANSISTEMAS CENTRO, C.A. – Caracas, Venezuela
Manage all incoming calls and emails into the IT Management System. Manage all other incoming emails and distribute support to other departments as necessary (Software Development Team, Maintenance). Provide support to the Technology team. Conduct briefings and demonstrations for system users to enhance productivity. Create and maintain technical documentation built to proprietary software as well as user guides. Conduct technology training for new users. Assist in the development of training coursework and materials. Maintain and expand knowledge base in area of expertise. Comply with continuing education requirements. Increase efficiencies, technical and interpersonal skills.
6)B.D. Administrative Assistant 11/1998 to 11/2000
HALLIBURTON DE VENEZUELA – Caracas, Venezuela
Manage the communication of the organization with clients like emails, telephone calls and websites. Respond to inquiries made by clients about products and services in a timely and friendly manner. Act as link between the organization and the clients to ensure clients interest in products and services. Undertake and monitor researches. Provide support required for the organization's business development team, especially in activities relating to account management. Contribute to the management of the organization's systems to ensure things are done accurately. Assist the sales agents of the organization to complete clients visit reports and system development. Manage to ensure the company meets requirements made up by clients. Make inquiries on small projects and to handle them during the whole process. Cooperate in a positive way to the growth of the organization by providing required assistance to relevant staff and organization's partners.
-High School Diploma: Colegio Altamira, Maracaibo-Venezuela 1993
-College: UNIVERSIDAD METROPOLITANA - LIBERAL ARTS, 6th semester - Caracas, Venezuela. 2004/2006
-U.R.B.E. - BUSINESS ADMINISTRATION - 7th semester, Maracaibo, Venezuela. 1995/1998
Customer Service Training, VESACORP, C.A. Caracas, 2014
Business Conduct & Ethics Code, VESACORP, C.A. Caracas, 2014
Leadership Roles and Behaviors, VESACORP, C.A. Caracas, 2013
Advanced Negotiating Skills, VESACORP, C.A. Caracas, 2012
Intermediate Negotiations, VESACORP, C.A. Caracas, 2012