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Customer Service Supply Chain

Kentwood, MI
December 31, 2018

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Elvedina Sabanovic

**** ***** *** **

Kentwood, MI 49512


Objective Seeking a challenging position in supply chain management that will allow me to grow and get further in my career

Skills Extensive knowledge of SAP, ERP/MRP, Global Shop, Crystal, MS Word, MS Excel, Power Point, Quick Book.

Able to work in a rapidly changing environment, process time sensitive information and meet deadlines


Haworth- Global IFS

Senior Planner, January 2012- Present

Scheduling manufacturing operations

Monitoring and level-loading machine capacities

Coordinating resources and employees in order to ensure timelines are met

Reviewing demands to recommend the amount of manpower needed to complete production goals

Responsible for manufacturing on time and shipping on time

Responsible to publish and communicate correct lead times to customers

Leading a continuous improvement team that’s working on various supply chain related opportunities such as increasing production capacity, lowering inventory, on time delivery, reducing our lead time to customers, inventory accuracy, scrap reduction, reducing inbound transportation cost...

Working on increasing inventory turns and hitting company established goals

Handling all new part number and work center setups during new product launches

Managing all material planning responsibilities during in-sourcing or out-sourcing

Working with suppliers to improve on time supplier delivery, reducing minimum buys, optimizing transpiration, standard packs and returnable totes, reducing lead-time

Responsible for storage warehouse planning

Johnson Controls

Master Scheduler, February 2009 to January 2012

Lead a team of Supplier Schedulers and Production Schedulers

Responsible to ensure that all time lines related to the supply chain are adhered to

Interacted with customers with an exceptional level of service

Consistently monitored the level of manufacturing supplies

Ensured that production demands can be met

Created weekly manufacturing schedule

Monitored incoming sales orders and machine capacity fills to communicate correct

delivery dates to customers

Handled new item set ups in the system during new product launch

Responsible for on time delivery to customers

Plastech Engineered Products

Inventory Control Analyst, July 2007 to February 2009

Managed a team of cycle counters

Generated weekly cycle counting lists

Found root causes for inventory discrepancies

Developed corrective actions for inventory loss/gain

Reported inventory status and analysis

Created new bills of materials

Checked already existing bills of materials for accuracy

Organized and led physical inventories involving a team of up to 50 people

Applied principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions

Performed inventory management activities to achieve maximum accuracy

Plastech Engineered Products

Supplier Scheduler, September 2005 to July 2007

Responsible for materials planning activities

Issued releases to suppliers by email/EDI

Tracked inbound shipments

Managed international purchasing

Addressed material shortages, discrepancies and any other supplier related issues

Negotiated and enforced the timely delivery of goods used for manufacturing from external vendors

Tracked supplier performance and worked closely with suppliers on corrective


Led a continuous improvement team that has worked on projects related to

improving supplier delivery, reducing supplier lead times and increasing supplier


Ensured that inventory targets were met

Communicated with other functional departments to resolve issues

Organized and let supplier visits

Handled outsourcing when required

Cobra Transportation

Human Resources Assistant, February 2004 to September 2005

Handled data entry (Excel) and payroll (Quick Book)

Interviewed potential employees

Provided safety training and addressed safety issues

Kroger Food and Pharmacy Customer Service Representative, July 1998 to August 2000

Performed customer assistance

Handled customer complaints


Calvin College Grand Rapids, MI

Bachelor of Science in Mathematics, 2003

Minor in Psychology


Available per request

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