Customer Service Data Entry
Resume:
Elizabeth C. Dungee
North Chesterfield, Va. 23235
*********@*****.***
Summary: Capable individual with excellent organizational skills and capacity to handle challenging situations.
Skills:
Order Processing
Microsoft Office Word, Outlook and Excel
Meticulous attention to detail
Result-oriented
Telecommunications knowledge
High customer service standards
Strong problem solving ability
Education:
Chesterfield Career and Technical Center, Certificate in Microsoft and Excel
J. Sargeant Reynolds Community College, No Degree
John F. Kennedy High School, Graduate
Certification: Unarmed Security Officer through the Virginia Department of Criminal Justice Services
Experience:
Apex Systems (Wells Fargo)
June 2018-Present
Tech Project Coordinator II (Contractor)
Manage project and technology hardware request queues
Leverage multiple internal systems, as well as standard tools like word excel, to fulfill request orders.
Use tools for project and processing tracking
Leverage Project Coordination ability to monitor overall process flow: receive order, documentation activity, shipping and final documentation.
Work with team and leadership to react appropriately to current demand, volume and priority.
Work to identify support gaps, and pitch-in when needed.
Insight Global (Bank of America)
Feb. 5 2018 – May 15 2018
Operations Support I (Contractor)
Work Safe Box Exceptions Project
Work with rental agreements in each Financial Center are being reviewed and compared to current inventory of rented safe boxes in that location.
Analyzing Information – Compare the information on the Contract to the information that is entered in the request.
Exercise the ability to understand causes and effects in order to initiate corrective action.
Work with Microsoft Word and Excel Spreadsheet.
RMC Events (Part-time)
Feb. 2018 – Present
Unarmed Security Office
Cross trained in multiple positions, including Ticket Taker/Scanner, Usher, Bag Checker and
Crowd Management
Creating an enjoyable and safe experience for guest at any given event by providing a high-level of customer service and implementing proper security protocol.
Educating guest on safety policies using a positive calm manner.
Windstream (Including Paetec Communications, Cavalier Telephone)
Sept. 2002-Nov. 2017
Order Processor: 2007-2017
Analyzing Information
Manage multiple Data Entry projects at once
Work with AS400 and Microsoft Word, Excel and Outlook
Enter data from source documents into prescribed computer database, files and forms
Monitored and responded to Emails
Verify data and correct data where necessary
Compile with data integrity and security policies
Field Advocate: 2006-2007
Analyzed Documents
Worked with outside Sales Agents
Contact customers to go over services to be installed
Enter data for installation of services
Worked with Project Coordinator to add or correct information on order for installation of services.
Call Center Representative: 2002-2006
Customer Orientation and Focus
Ability to multitask (talk, type, navigate)
Problem solving and resolution skills
Email correspondence skills
Ability to maintain strict confidentiality with customer account information
Some billing and invoicing
American Specialty Aftermarket Parts 2000-2002
Customer Service Rep.
Incoming sales call response, including automotive parts lookup and order entry
Service call resolutions or escalations, including providing order and delivery status
Negotiated prices, terms of sales and service agreements
Use of selling techniques to drive additional sales
Contact this candidate