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Customer Service Data Entry

Richmond, VA
December 31, 2018

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Elizabeth C. Dungee

**** ******* ****

North Chesterfield, Va. 23235


Summary: Capable individual with excellent organizational skills and capacity to handle challenging situations.


Order Processing

Microsoft Office Word, Outlook and Excel

Meticulous attention to detail


Telecommunications knowledge

High customer service standards

Strong problem solving ability


Chesterfield Career and Technical Center, Certificate in Microsoft and Excel

J. Sargeant Reynolds Community College, No Degree

John F. Kennedy High School, Graduate

Certification: Unarmed Security Officer through the Virginia Department of Criminal Justice Services


Apex Systems (Wells Fargo)

June 2018-Present

Tech Project Coordinator II (Contractor)

Manage project and technology hardware request queues

Leverage multiple internal systems, as well as standard tools like word excel, to fulfill request orders.

Use tools for project and processing tracking

Leverage Project Coordination ability to monitor overall process flow: receive order, documentation activity, shipping and final documentation.

Work with team and leadership to react appropriately to current demand, volume and priority.

Work to identify support gaps, and pitch-in when needed.

Insight Global (Bank of America)

Feb. 5 2018 – May 15 2018

Operations Support I (Contractor)

Work Safe Box Exceptions Project

Work with rental agreements in each Financial Center are being reviewed and compared to current inventory of rented safe boxes in that location.

Analyzing Information – Compare the information on the Contract to the information that is entered in the request.

Exercise the ability to understand causes and effects in order to initiate corrective action.

Work with Microsoft Word and Excel Spreadsheet.

RMC Events (Part-time)

Feb. 2018 – Present

Unarmed Security Office

Cross trained in multiple positions, including Ticket Taker/Scanner, Usher, Bag Checker and

Crowd Management

Creating an enjoyable and safe experience for guest at any given event by providing a high-level of customer service and implementing proper security protocol.

Educating guest on safety policies using a positive calm manner.

Windstream (Including Paetec Communications, Cavalier Telephone)

Sept. 2002-Nov. 2017

Order Processor: 2007-2017

Analyzing Information

Manage multiple Data Entry projects at once

Work with AS400 and Microsoft Word, Excel and Outlook

Enter data from source documents into prescribed computer database, files and forms

Monitored and responded to Emails

Verify data and correct data where necessary

Compile with data integrity and security policies

Field Advocate: 2006-2007

Analyzed Documents

Worked with outside Sales Agents

Contact customers to go over services to be installed

Enter data for installation of services

Worked with Project Coordinator to add or correct information on order for installation of services.

Call Center Representative: 2002-2006

Customer Orientation and Focus

Ability to multitask (talk, type, navigate)

Problem solving and resolution skills

Email correspondence skills

Ability to maintain strict confidentiality with customer account information

Some billing and invoicing

American Specialty Aftermarket Parts 2000-2002

Customer Service Rep.

Incoming sales call response, including automotive parts lookup and order entry

Service call resolutions or escalations, including providing order and delivery status

Negotiated prices, terms of sales and service agreements

Use of selling techniques to drive additional sales

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