Senior-Level Billing Professional
Accomplished, detail-oriented Senior-Level Billing Professional with diverse experience across various industries. Trained in medical administrative support with honed expertise in a broad array of software. Successful track record handling complicated assignments and administrative/clerical requests. Highly adept in posting deposits/payments and reconciling accounts with stellar accuracy. Exceptional aptitude in database management/entry. Exemplary communication skills and excels in demanding environments.
Areas of Expertise
Strategic Planning & Analysis
Medicaid & Medicare
Claim Entry & Processing
HIPAA & Confidentiality
GLOBAL KNOWLEDGE TRAINING 10/17-present
Research delinquent balances (debits and credits)
Collect or schedule payment on past due or short paid invoices.
Manage list of accounts and their collection status.
Organize list according to severity of delinquency.
Contact customers using telephone, email, and fax as applicable.
Inform customers of overdue accounts and amount currently owed.
Attempt to collect payment.
Review terms of sale.
Ensure all customer information is correct, including phone numbers and addresses.
Set up repayment plans and new terms of sale. (with approval of supervisor)
Manage inbound and outbound collections calls and correspondence
Correctly apply customer payments
Locate delinquent customer accounts through various means, written correspondence, phone contact, and making arrangements for payment
Process and review account adjustments, researching account adjustments as needed to determine cause.
Communicate with Customers to resolve discrepancies and short payments.
Work, and correspond, with Customers and company team members as needed to reconcile customer disputes as they pertain to payment of outstanding balances due
Computer experience Oracle, Esker, Sales Force, Sales Logix
Pentair Water 5/17 to 10/17
post ach, wires, credit cards, lock box.
prepare bank of America report for wires and ach.
mail out manual invoices
do changes and ship to, to customer master
jd edwards, jde one world computer experience.
Gregory Poole Equipment Company 2016- 2017
Cash applications professional
posted cash from lock box, credit cards, efts.
work advanced accounts on daily basis for discrepancies.
call customer for remit or collections.
gpax computer experience.
ADVANCED AUTO PARTS 2014 – 2015
Achieved capability to type over 10K strokes.
Proactively trained new personnel in processes.
9ci computer experience
EASTER SEALS UCP NORTH CAROLINA & VIRGINIA, INC. 2012 – 2013
Billed and rebilled Medicaid claims.
Managed and maintained all cash and addressed discrepancies.
Evolve computer experience.
PENTEC HEALTH 2006 – 2010
Cash Applications Specialist
Held full accountability for posting processes.
Regularly ran cash to reconcile month end closings.
Employed sound judgement to make decisions in regards to cash applications management.
APRIA HEALTHCARE 1999 – 2005
Cash Applications Specialist
Adhered to a strict 24-hour turnaround in handling discrepancies, denials, and adjustments.
Meticulously prepared and presented high dollar adjustment cases to upper management.
Processed patient and insurance returned.
Additional professional experience as a Medical Clerk
Education & Technical Skills
Medical Secretary Certificate, Beta Trade School
Technical Skills: 9CI, PeopleSoft, Oracle, Agility