Gina Wilson

Raleigh, NC ***** 919-***-****

ac7238@r.postjobfree.com

Senior-Level Billing Professional

Accomplished, detail-oriented Senior-Level Billing Professional with diverse experience across various industries. Trained in medical administrative support with honed expertise in a broad array of software. Successful track record handling complicated assignments and administrative/clerical requests. Highly adept in posting deposits/payments and reconciling accounts with stellar accuracy. Exceptional aptitude in database management/entry. Exemplary communication skills and excels in demanding environments.

Areas of Expertise

Billing Processes

Database Management

Strategic Planning & Analysis

Medicaid & Medicare

Cash Management

Electronic Filing

Claim Entry & Processing

Regulatory Compliance

HIPAA & Confidentiality

Collaboration

Customer Service

Problem Resolution

Professional Experience

GLOBAL KNOWLEDGE TRAINING 10/17-present

Collection Specialist

Research delinquent balances (debits and credits)

Collect or schedule payment on past due or short paid invoices.

Manage list of accounts and their collection status.

Organize list according to severity of delinquency.

Contact customers using telephone, email, and fax as applicable.

Inform customers of overdue accounts and amount currently owed.

Attempt to collect payment.

Review terms of sale.

Ensure all customer information is correct, including phone numbers and addresses.

Set up repayment plans and new terms of sale. (with approval of supervisor)

Manage inbound and outbound collections calls and correspondence

Correctly apply customer payments

Locate delinquent customer accounts through various means, written correspondence, phone contact, and making arrangements for payment

Process and review account adjustments, researching account adjustments as needed to determine cause.

Communicate with Customers to resolve discrepancies and short payments.

Work, and correspond, with Customers and company team members as needed to reconcile customer disputes as they pertain to payment of outstanding balances due

Computer experience Oracle, Esker, Sales Force, Sales Logix

Pentair Water 5/17 to 10/17

Credit Associate

post ach, wires, credit cards, lock box.

post adjustments

prepare bank of America report for wires and ach.

mail out manual invoices

do changes and ship to, to customer master

jd edwards, jde one world computer experience.

post offsets.

Gregory Poole Equipment Company 2016- 2017

Cash applications professional

posted cash from lock box, credit cards, efts.

posted adjustments.

work advanced accounts on daily basis for discrepancies.

call customer for remit or collections.

gpax computer experience.

ADVANCED AUTO PARTS 2014 – 2015

Billing Professional

Achieved capability to type over 10K strokes.

Proactively trained new personnel in processes.

9ci computer experience

EASTER SEALS UCP NORTH CAROLINA & VIRGINIA, INC. 2012 – 2013

Billing Professional

Billed and rebilled Medicaid claims.

Managed and maintained all cash and addressed discrepancies.

Evolve computer experience.

PENTEC HEALTH 2006 – 2010

Cash Applications Specialist

Held full accountability for posting processes.

Regularly ran cash to reconcile month end closings.

Employed sound judgement to make decisions in regards to cash applications management.

APRIA HEALTHCARE 1999 – 2005

Cash Applications Specialist

Adhered to a strict 24-hour turnaround in handling discrepancies, denials, and adjustments.

Meticulously prepared and presented high dollar adjustment cases to upper management.

Processed patient and insurance returned.

Additional professional experience as a Medical Clerk

Education & Technical Skills

Medical Secretary Certificate, Beta Trade School

Technical Skills: 9CI, PeopleSoft, Oracle, Agility

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