AGNES ANNEN

C-Suite Executive Assistant

**** ***** ***** ***** ac721w@r.postjobfree.com 708-***-****

Tinley Park, IL 60477

PROFESSIONAL PROFILE

Accomplished and successful professional with broad-based experience in several industries including technology, global manufacturing and financial services. Proven track record of prioritizing and effectively managing assignments, critical thinking and problem resolution. Reputation for quickly adapting to new technologies as well as creating and implementing effective processes and procedures.

EDUCATION

PROJECT MANAGEMENT CORE CONCEPTS

DePaul University, Chicago, IL

REAL ESTATE APPRAISAL PROGRAM

Moraine Valley Community College, Palos Hills, IL

CERTIFIED PARALEGAL PROGRAM

Roosevelt University, Chicago, IL

CERTIFICATIONS

Certified SCRUM Master

ITIL Foundations v3

Certified Associate in Project Management (CAPM)

ServiceNow Certified System Administrator

Real Estate Appraiser

• Paralegal

APPLICATION PROFICIENCIES

ServiceNow

Salesforce/Professional Services Automation

Microsoft Office 365

Outlook, Word, Excel & PowerPoint

WORK EXPERIENCE

C-Suite Executive Assistant to Senior Vice President and Chief Digital Officer

Dover Corporation via Hirewell / Downers Grove, IL / June 2017-November 2018

Dover Corporation owns 30 global operating companies in three segments, Fluids, Engineered Systems and Refrigeration and Food Equipment. Dover Digital was newly created to digitalize, create and enhance technology throughout the operating companies.

Executive administrative support to the Chief Digital Officer in the start-up phase of Dover Digital.

Managed extensive, complex and demanding international and domestic travel and ever-changing calendar.

Coordinated vendor presentations to Chief Digital Officer and key individuals of the operating companies to determine best technology to implement.

On-Boarding liaison to new hires of Dover Digital to ensure a smooth transition. Assisted and acted as a problem resolution resource by answering questions, providing guidance, trouble-shooting and follow up with Human Resources and Information Technology in resolving problems.

Organized and maintained electronic files for Non-Disclosure Agreements, Statements of Work, Consultancy Agreements and vendor invoices.

Reviewed vendor invoices for accuracy, prepared and submitted them for payment. Kept a running log of monies spent for professional services to ensure we were in line with our budget.

Handled confidential information on a daily basis. Remained available after hours via i-phone and laptop.

Worked collaboratively and independently. Worked remote with immediate team members across the US and other colleagues across the globe.

Executive Administration / Project Coordination

Freelance / Chicagoland Area / February 2016 - Present

Research and analyze data for narrative real estate appraisals and, verify finance terms on comparable properties with Real Estate Brokers and coordinate real estate appraisals throughout the Chicagoland area.

EXPERIENCE CONTINUED

C-Suite Executive Assistant to Vice President of Global Delivery / Resource Analyst

Fruition Partners / Chicago, IL / November 2013 – February 2016

Executive Administration

Executive administrative support to the VP of Global Delivery including international and domestic travel, calendar management and expense reporting.

Completed logistics for quarterly on-site Delivery meetings and morale building activities and events.

Coordinated last minute sidebar meetings at Annual Sales Conference at off-site venue including ground transportation at considerable cost savings.

Collaborated with all groups and levels across the organization

Handled confidential information on a daily basis. Remained available after hours via i-phone and laptop

Worked collaboratively and independently. Work remote with all internal colleagues across the US.

Resource Management

Increased scalability of resources by reviewing the pipeline report and forecasted schedules, then scheduled resources according to the skill sets.

Developed project timelines to ensure resource availability.

Cost saving initiative on Managed Service projects, rebalanced all resources on Managed Services projects to ensure maximum utilization of Columbian resources ensured a substantial cost savings.

Mastered ServiceNow CSAT survey instance, monitored and tracked survey scores, facilitated meetings with Project Managers, Regional Managers and ServiceNow representative to rectify any issues.

Identified risk areas i.e. supply/demand, over/under staffed, shortage of specific skills and reviewed with Resource Manager of Global Delivery.

Increased CSAT survey scores from 7.3 to 9.5 (out of 10) in two quarters which enabled Fruition Partners to maintain their Master Partners status with ServiceNow.

C-Suite Executive Assistant to Vice President and General Counsel and Senior Director, Program Transformation

EVRAZ NORTH AMERICA / Chicago, IL / July 2012 – September 2013

Maintained General Counsel’s calendar and scheduled internal and external meetings including business dinners and meetings across the United States and Canada with outside counsel, representatives from Canadian Consulate and political representatives regarding public affairs.

Reviewed outside Counsels’ invoices to ensure accuracy and processed for payment.

Communicated and coordinated with Executives and their respective assistants to schedule bi-monthly Executive Board meetings including agenda items.

Handled confidential information in a discreet and; professional manner on a daily basis.

Obtained Letters of Invitation and Russian Business VISAS for Executives traveling to Russia.

Reconciled Corporate Credit Card charges with online statement monthly.

C-Suite Executive Assistant to the Executive Vice President and Credit Manager

PNC Bank / Chicago, IL / October 2008 – July 2012

Maintained Executive’s calendar and scheduled internal meetings. Coordinated travel plans for Credit Executive and Manager. Completed expense reports.

Assembled and distributed meeting materials for regularly scheduled meetings: Quarterly Special Asset Committee, Weekly Pipeline and Daily Prescreen Meetings.

Monitored various reports and apprised Credit Manager of all past due loans for our portfolio.

C-Suite Executive Assistant to the Director of Risk Management and Director of Loan Review

Merrill Lynch Capital / Chicago, IL / April 2004 – February 2008

Coordinated, scheduled and responsible for all logistics for monthly Management and Problem Exposure Committees and Quarterly Portfolio Review Meetings.

Completed audit of Credit Committee Deals to ensure all appropriate signatures were in place and created a “double check” procedure of same.

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