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Sales Customer Service

Location:
Westfield, New Jersey, United States
Posted:
December 30, 2018

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Resume:

JOHN CASTELLANO

FANWOOD, NJ 908-***-**** ac721n@r.postjobfree.com

SALES BUSINESS DEVELOPMENT MARKETING

Enterprising executive with 14 years’ experience in building relationships to drive new business, referrals, retention and loyalty. Strategic business development with proven record of sales and account management results for a demanding and exacting customer base; negotiating directly with top-level chief-executives of Fortune 100 companies. Skilled at leveraging analytics, research, and partnerships contributing to a consultative and expert sales approach; quantifiable achievements in the luxury-brand space.

Communicate and negotiate with high-level chief executives of Fortune 100 companies.

Proven reputation for building sustained relationships and providing client care & solutions.

Consistently achieved or exceeded company quotas.

Engaged new hires in training of best practices and proven-successful sales approaches. CORE COMPETENCIES

New Business Account Management Data Driven Analysis

Referral Generation Retention Contract Negotiation

Luxury Branding

Complex Sales Cycles Targeted Event Planning

PROFESSIONAL EXPERIENCE

NETJETS INC., A Berkshire Hathaway Company, New York, NY Vice President, Sales (Nov. 2010 – Oct. 2018)

Focus on fractional ownership, lease programs and jet card retention. Leveraged market data, purchase patterns and consumer confidence in consultative role to identify best private aviation product solution.

100% of annual goal/quota (or more): 2009-2017; avg. annual revenue $15-18MM

2017: 129% of goal generating approx. $20MM in revenue.

Led company in referral closes for 2015.

Executed sales strategy aimed at recovery of lost owners; recognized and developed owner and business development relationships to drive referrals and acquisition of new business.

Continued organization and execution of Owner events; incorporated social media and survey data to determine Owner’s interests/hobbies. Compliance with all policies, practices and training of Berkshire Hathaway Inc.

Territories: New York, New Jersey Verticals: Sports and Entertainment John Castellano 908-***-**** Page 2

PROFESSIONAL EXPERIENCE (CONT.)

MARQUIS JET PARTNERS, New York, NY (Feb. 2004 – Nov. 2010) Account Manager (April 2006 – Nov. 2010)

Organized and executed owner events and static aircraft displays to facilitate card closes and owner loyalty; leveraged high-end Business Development relationships and Vendor relationships to spur growth. Introduced new owners to reservation process, program enhancements and restrictions.

Consistently finished in top 3 nationwide in renewal closes.

Average client retention rate of 86%, 13% higher than company average.

Managed increasing portfolio of 150-250 Owners across various geographic territories and verticals.

Territories: Northeast, Southeast, New Jersey Verticals: Sports and Entertainment Sales Associate (Feb. 2004 – April 2006)

Briefed new leads and prospects on Marquis Jet value proposition. Managed inbound call handling and needs analysis. Distributed literature requests and marketing packages to prospects.

Tracked all Business Development lead sources, Direct Mail responses & marketing initiatives.

Trained new hires (executives and associates) in sales support capabilities and operations.

Redesigned Welcome Kit and Renewal Kit process and tracking; annually processed 3200+ units; coordinated and collaborated with vendors and partners regarding inventory and placement.

ADDITIONAL WORK HISTORY

SOVEREIGN BANK, Scotch Plains, NJ

Customer Service Representative (Nov. 2003 – Feb. 2004) WESTFIELD BOARD OF EDUCATION, Westfield, NJ

Substitute Teacher (Sept. 2001 – Nov. 2003)

EDUCATION

UNIVERSITY OF DELAWARE, Newark, DE

Bachelor of Arts, English (May 2001)

AFFILIATIONS

University of Delaware Alumni Association

Sigma Phi Epsilon National Fraternity

Sons of the American Legion

Intrepid Fallen Heroes Fund

Flavors by Four Food Blog



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