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Customer Service Administrative Assistant

Location:
Racine, WI
Posted:
December 30, 2018

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Resume:

TICESHIA Y. MCPHERSON

267-***-****

ac7206@r.postjobfree.com

EXECUTIVE SUMMARY

Dedicated, efficient, result focused and team driven professional that possesses excellent skills that has been perfected over the years. Experienced administrative professional with strong skills in customer service, data entry, executive support and office duties. A passionate worker that possesses a true drive to personally commit and exceed all goals and expectations. Superb organizational skills – Ability to prioritize, multi-task, lead, direct, and solve problems effectively. Strong verbal communication skills for dealing effectively with all types of personalities. Demonstrated excellent knowledge and proficiency in using Ms. Office, Suits that includes Excel, PowerPoint, Outlook and OneNote. Flexible, energetic and self-disciplined, a team player with a demonstrated commitment and passion for excellence – enjoys going the extra mile to achieve set goals. An approachable and dependable individual who is recognized for meeting targets with the ability to work assiduously, improve and harness experience and knowledge in order to attain high level of professional and personal development. An exceptional worker who is goal-oriented and excels in a fast-paced, high pressure environment.

WORK EXPERIENCE

REMOTE ADMINISTRATIVE SUPPORT

FANCY HANDS

New York, NY November 2016 – Present

Provide office support from home, save company’s time and money by finishing assigned task by or before deadlines, eliminating the need for overtime.

Communicate effectively to ensure high quality and timely expedition of customer requests.

Gather information through phone call in reference to assigned tasks and communicate with client in a professional manner as to how they will like the call to precede.

Recognize for strong work ethic, marketing skills and tireless enthusiasm.

Methodically profile clients and assessed needs to professionally prepare and present accurate and timely solutions that satisfied their requirements and also maintain confidentiality to suit the best interest of the client.

Answer questions and assist clients, rapidly resolving their issues and building loyalty.

Confirm client’s understanding of provided solution and also provide additional client’s education as needed.

Prepare complete and accurate work and update client files.

Listen attentively to client needs and concerns; demonstrated empathy.

Clarify customer requirements; probe for and confirmed understanding of requirements.

Offer solutions to issues that were often non-standard and non-routine that needed clarification.

Extensive customer service and creative problem solving; Handle high stress situations calmly and professionally.

Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.

Communicates work orders to technicians and assists management in resolving problems.

Provides reports on work orders and checks status with the appropriate technician or vendor.

REMOTE BOUTIQUE OWNER

KITSY LANE

Philadelphia, PA July 2012 – November 2015

Time management skills for placing orders, collecting customer information, receiving payment and distributing items.

Excellent customer servicing skills to ensure happiness not only with the purchased items or products but to create lasting relationships with others in order to better serve them.

Kept the website updated with current products, managed customer accounts to ensure they get their products on time.

Handled inventory, buying and client service; organized and tracked shipments and deliveries.

Place orders and screen customers for various items.

Managed book keeping, expenses, and all other financial aspects of business.

Planned and execute entire aspect of boutique operations.

REMOTE OFFICE SUPPORT CONSULTANT

O’DESK

Philadelphia, PA November 2010 – May 2014

Provided administrative support to executives and administrative staff, handled travel arrangements, confidential data entry and coordinated transportation for executives and guests, assisted with expensing and printing projects.

Maintained logs of daily mail incoming and outgoing; date stamp mail, count incoming and outgoing mail.

Viewed resumes of prospective new employees.

Assisted in the training of new employees, interpreting and communicating work procedures and company policies.

Researched, Schedule and Book all travel arrangements for staffs, assisted in coordinating outings and events.

Created files for company documents using Microsoft office programs.

Operated office machines such as photocopier, scanners and facsimile machines.

Adept in business negotiation, market research, client analysis.

RESEARCH ASSISTANT

Village of Hempstead for Hempstead Community Development

Hempstead, NY June 2007 – April 2010

Handled the records management of company files while moving company from paper to digital in a year.

Researched large cases files and prepare binders for board meetings, court cases and provide statistics for HUD documents.

Scheduled and prepare resolution for board meetings and typed correspondences when needed.

Prioritized and complete assigned projects by required deadlines.

Organized and contacted vendors for various community and social events such as the annual health fair.

Researched leases and property information for local businesses and organizations.

Answered multi-line telephone system.

Data organization and upkeep and miscellaneous task as required.

RECEPTIONIST

Village of Hempstead for Hempstead Community Development

Hempstead, NY March 2007 – June 2007

Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling; full experience in Windows/Apple OS experience, Office/Outlook, able to type 80 wpm.

Provided office support for a staff of 10.

Executed routine activities to include: answering multi-line phones, filling, and payment clearance.

Maintained financial records ensuring timely clearance of all the credit/debit activities.

Answered telephones, screen and forward calls, providing information, taking messages and scheduling appointments.

Sorted and routed incoming mails.

Constructed many forms of paperwork, organize office materials.

Worked closely with other employees to provide administrative support.

ADMINISTRATIVE ASSISTANT- (TEMPORARY POSITION)

Medical Society of the state of New York

Lake Success, NY October 2006 – June 2007

Demonstrated highly ethical principles and professionalism in all company related matters.

Composed, prepared, edited and distributed correspondence and other department documents.

Performed HR functions.

Maintained and update physician database.

Prepared itineraries, transportation arrangements and expense reports.

Filed documents to maintain an organized and efficient office environment.

Answered multi-line telephone system, handled management and order of company files.

Arranged conference rooms and facilities for meetings as required.

SKILLS

Good Inter- Personal Skills, Employee Relations/ Engagement, Exceptional Verbal and Written Communication Skills, Excellent Attention to details, Strong Numeracy Skills, Customer Need Assessment and Fulfillment, Planning and Scheduling, Documentation, 80 WPM Typing Speed, Multitasking, Computer proficiency- Advanced Microsoft Word, Excel, PowerPoint, Outlook and Access, Client Relations and Customer Service Expert, Prioritizing, Logistics and Coordination, Accurate Articulate and Detailed, Statistical and Graphical Analysis of Data, Technical Skills, Team Training, Mentoring and Evaluation, Dissemination, Service Minded, Time management, Office Operations, Internal Control, Event Coordination.

EDUCATION

Working towards a bachelor’s degree in human services

WALDEN UNIVERSITY-BALTIMORE, MD

APRIL 2016- PRESENT

Associate Degree in Arts

IVY BRIDGE TIFFIN UNIVERSITY-TIFFIN, OH

AUGUST 2014



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