Alicia Roberts

Customer Service

Piqua, OH *****

ac7201@r.postjobfree.com

407-***-****

Currently looking to advance in Management and the customer service field. Authorized to work in the US for any employer

Work Experience

Assistant Manager

Family Dollar - Piqua, OH

May 2018 to Present

Opening and Closing of Store.

Handling of cash and bank deposits.

Opening and Closing Paperwork.

Recovery of Store.

Unloading truck with door to shelf policy.

Stepping in when Store Manager is off to run store. Loss Prevention

Customer Service

Keeping store clean presentable.

Excellent Customer Service.

Very Reliable and adaptable to many situations.

Housekeeping

Troy Country Club - Troy, OH

October 2016 to March 2018

Organize and Clean entire Country Club so members may participate and enjoy activities at a Clean and Beautifully kept Club.

Waitress

Olive Garden - Augusta, GA

October 2015 to August 2016

• Greet guest in courteous and timely. manner.

• Take beverage an food orders repeating back to guest to avoid any mistakes.

• Paying attention to guest specific orders while putting in computer to send to kitchen.

• Refilling an offering drinks while guest food is prepared.

• Selective Selling of food and beverages.

• Wine Ettiquite

• Menu Knowledge

• Cash Handling

• Cashing out guest

• Making sure every guest has a Satisfactory Visit. Waitress/Management

Perkins Resturant - Sidney, OH

October 2011 to August 2015

• Greet guest in courteous and timely manner.

• Seat guest and make sure they are happy with the accomidasions.

• Greet guest and take beverage and food orders.

• Repeat back order to make sure correct an to guest satisfaction.

• Correctly put order in computer and double check before sending to kitchen.

• Check on guest refill beverages.

• Cashier

• Closing manager duties.

• Closing manager cashier.

• Manage second shift servers and kitchen.

• Correctly and attentively handle guest complaints.

• Checking on guest and making sure they had a satisfactory dinning experience.

• Excellent Customer Service Skills.

Third Shift Teamleader/ Crew Member/ Floor Care

Scioto Services - Anna, OH

January 2009 to November 2011

• Train new crew members in office clerical.

• Train new floor crew.

• Oversee crew members daily clerical duties.

• Cleaning offices.

• Stripping, waxing, and buffing floors.

• Daily up keep of floors, offices, bathrooms and lunch room. Floor Care/ Housekeeping

Wilson Hospital - Sidney, OH

November 2007 to January 2009

• Stripping, scrubbing, buffing and waxing all hospital/ Doctor office floors.

• Daily up keep of all hospital and Doctor office floors.

• Housekeeping of patient, emergency, surgery rooms, and all doctor offices.

• Sanitization of emergency surgery rooms.

• Correct Sterilization techniques.

• Courteous and Respectful when dealing with all hospital patients and staff. Waitress/ Banquet Attendent

Piqua Country Club - Piqua, OH

July 2005 to October 2007

• Wine Ettiquite.

• Banquet Set up.

• Serving Banquets and Wedding Parties.

• Serving in formal dinning room.

• Serving in Bar/ Lounge.

• Setting tables in Formal dinning room and Lounge.

• Able to handle high stressed situations.

• Very courteous, respectful to all members and their guest. Education

Diploma in Upper Vally Jvs

Sidney High School - Sidney, OH

1997

Certificate in Cosmetology

Keiser University - Port Saint Lucie, FL

1997

Skills

Customer Service, Cash Handling, Housekeeping, Management, Environmental Services, Retail Management, Key Holder

Groups

Diamond Cub (Olive Garden)

2016 to 2016

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