PAULINE E. PARSON

ac71xo@r.postjobfree.com C: 281-***-**** 307 Autumn Oak, New Caney, Tx 77357

Summary

Objective: My professional goal is using my experience to grow, serving the company with loyalty, ability, motivation, discipline and determination to get the job done to the best of my ability.

Skills

Bilingual Administrative, Administrative Assistant, Billing, Cancer Contracts, Customer Service, Data Entry, Scan documentation, Faxes, Filing, Graphs, Insurance policies, Excel spreadsheets, Microsoft Excel, mail, Office, Microsoft Outlook, MS Word, Problem Solving, Real Estate, Scheduling, and team work

Experience

June/98 to Sep/2018 FFA Scanner/Data Entry/ Receptionist/Retirement Service/Customer Service/

Accounting Commission Specialist

First Financial Group of America Houston, Tx

Receptionist providing support at the front desk as needed, by answering phones, directing calls to proper areas

Assisting, downloading and printing all the incoming faxes, and routing to proper personnel.

Responding to emails on Outlook, using Excel, Microsoft Word and Internet system

Type letters, memos, and other correspondence as required.

Strong written and verbal skills

Maintain orderliness in common areas

Support overflow work from team

Maintaining and sustaining huge amount of retirement services data by scanning and downloading large data internal entries into system

Training personal on scanning machines

Knowledge of all standard office equipment

Research skills and attention to detail

File and retrieve documents, records, and reports.

Processed new annuity enrollment applications

Highly attentive to accounting numerical and details of personal information.

Prepared monthly spreadsheets, developed, reconciled and created graphs submitting to manager and CFO.

Performed customer service and interacted with agents, participants, and carriers, while providing solutions

Processed annuity enrollment applications,

Provided heavy data entry, copying, proficient at problem solving, and team work.

Mailed all data entry plus the invoice statements of commission statement monthly

Met all audit requirements taken yearly

Customer Service representative for Texas Life Insurance participants.

Interacted with participants with solving premium issues, analyzed and researched accounts

Co-ordinating physicals, processed applications, updating the internal system,

Interacted with school payroll departments

I issued Texas Life policies to participants, distributed medical reimbursement checks, and handled Micro Link applicants for direct deposit.

January 1992 to July 1998 Licensed Real Estate Agent

Century 21 Burrow Porter, Texas

I provided and coordinated service to buyers and sellers.

Advertised property with specifications on HAR, while submitting contract to seller Wrote, negotiated, and presented contracts.

Worked extensively with appraisers, surveyors, inspectors, mortgage, title and insurance companies.

Provided customer service, and performed daily office etiquettes ensuring the customer of its transactions while processing it accurately and efficiently.

EDUCATION AND TRAINING

Lamar Consolidated High School Rosenberg/Richmond, Texas

REFERENCES

Becky Ferguson 281-***-**** ac71xo@r.postjobfree.com manager 18 years

Joy Lowman 281-***-**** ac71xo@r.postjobfree.com manager 18 years

Renee Gutierrez 201-***-**** ac71xo@r.postjobfree.com co-worker 10 years

Carmen McDermit 832-***-**** ac71xo@r.postjobfree.com manager 10 years

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