Sign in

Customer Service Executive

Chennai, Tamil Nadu, India
December 26, 2018

Contact this candidate




Mobile: 994*******

Summary of Experience:

A competent professional with 8 years’ experience in Logistic and shipping Industry.

Strong domain knowledge in shipping industry – Intermodal and Equipment Maintains, Export/import documentation, AMS/ACI filing, KPI Analysis.

Team worker with effective understanding of group behavior, effective leadership, problem solving, Analytic and good presentation skills conscientious and ability to work independently.

Possess strong communication, interpersonal, analytical & team building skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.


I seek a career in an organization that lends me a supportive and learning environment. With Sample chance to contribute and diversify my knowledge, skills and in the process I would like to contribute effectively to the growth of organization.

Educational Profile:


(Affiliated to Madras University) 2006 - 2008.

Intermediate at RADIANCE MATRICULATION HIGHER SECONDARY SCHOOL (Affiliated to Board of Intermediate Education) 2004-2005.

S.S.L.C., at RADIANCE MATRICULATION HIGHER SECONDARY SCHOOL (Affiliated to Board of Matriculation) 2002-2003.

Computer Skills:

MS Excel

Tally 9

Professional Skills:

Willing to work in high-powered, multi-disciplinary development teams.

Committed team player with strong analytical and problem solving skills.

Work Experience:

CMA-CGM SHIPPING COMPANY as Sr.Executive - Customer Service.

(Feb2013 - till date)

Process & Report Handled

Creating Bill of lading, Audit the Bill of lading, Partner code creation, operational report

Handling correction & Amendment request directly from the customer.

Responsibilities Include:

Tracking the consignment till it reaches the customer.

Escalation handling of external/internal clients.

Allocation of work to Employees based on the operational report.

Monitor quality, quantity, delivery times, and transport costs.

Responsible for AMS/ACI Filing, Loading confirmation & Export call closure.

Planning and managing logistics, warehouse, transportation and customer services.

Responsible for handing all the communications from Agency & Agent.

Provide training for new team members.

Produce labels and other documents for domestic shipments.

Transacting of daily shipments.

Document and escalate any customer service issues and/or shipping/receiving errors.

Arrange warehouse, hazardous goods, plan routes and process shipments.

Key Achievements:

Successfully migrated Process in Shipping for Europe Cluster and Asia

Secured 2 times award for highest productivity & Accuracy.

Agility Logistics Pvt Ltd as (Process Associates) :

(Jul 2010 – Jun 2012)

Responsibilities Include:

Ensures effective utilization of warehouse areas and observes proper loading, unloading, stocking and safekeeping of items to maintain the quality of raw material/ finished goods in order to prevent product damage and avoid occurrence of pilferage, accidents and occupational hazards.

Responsibilities Include:

Organize stocks and maintain inventory.

Process, package and ship orders accurately.

Prepare monthly report for Major Customer’s like Nokia, Siemens, Hitachi etc.

Inspect products for defects and damages.

Examine ingoing and outgoing shipments.

Responsible for smooth functioning of Warehouse activities.

Planning/Establishment of Proper infrastructure at Warehouses for

start-up and smooth functioning.

Coordination with liners and negotiate rates.

Tracking the consignment till it reaches the customer.

Payment follows up to liners and settles within couple of days.

Managing day to day transaction from Order receipt from customer, generation on vendors to receipt, invoicing and delivery.

Keep warehouse clean and organized daily.

Key Achievements:

Domain knowledge, accuracy and eye for detail made me validate data processed by entire team.

Reliance BPO as Customer Service Executive (Sep 2008 – Apr 2010)

(Sep 2008 – Apr 2010).

Job Description: Handling Customer complains calls and resolves their issue. Responsible for providing end to end service to Reliance customers. Responsible for coordinating with Back end team & trade operations team to serve customer better.

Achievements: Scored second position and awarded as best Customer Service Executive by Team management.

Personal Information

Permanent address : No.24/50 v.s.a nager Buddhar Street, Jawahar nager post, Chennai - 6000082

Father’s Name : M.Gnana Sekaran

Date of Birth : 15th August 1986.

Gender : Male.

Nationality : Indian.

Marital status : Married

Hobbies : Playing Cricket, and Watching TV.

Languages Known : English, Tamil.


I hereby declare that the particulars mentioned above are true to the best of my knowledge and belief.



Contact this candidate