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Front Office Manager

December 25, 2018

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Peter Nabil - Curriculum Vitae

personal details

Peter Nabil Gendy Date of Birth: 29th March 1987

Nationality: Egyptian Gender: Male

Address: Egypt, Military Status: Exempte Status: Single Mobile: +2-010********


To be part of an Organization where I can put my skills and efforts to be a productive associate to the company. I believe that I am able to develop innovative and creative solutions to problems with the experience of more than nine years in the field of Hospitality, Finance and sales management with back-ground of revenue.


I am looking for an opportunity with a better position that fulfils my expectations in career perspective and also gain more knowledge to be capable of facing new challenges.

professional experience

Managing my own business from August 2018 till present.

Divan hotel Erbil. Kurdistan region republic of Iraq

General Cashier & Income Auditor from June 2017 until August 2018 .

An income auditor and general Cahier who documents all revenue that a business receives. He maintains records that are used by other departments to perform required financial procedures, including tax preparation and profit-and-loss analysis. In addition, an auditor safeguards an organization against monetary theft. Income auditors are afforded a high level of responsibility and trust. As a result, employers typically impose strict educational and background requirements on candidates.

Balance petty cash issued with Accounts payable & Income auditor.

Accurately control the hotels cash funds and ensure a proper handling of cash from cashiers drop to the bank.

Audit all safe deposit boxes on a regular basis and keep an inventory of all guest and employees safes.

Covering and manage the credit Supervisor in his absence by doing the following:

Maintain a department organizational structure sufficient to meet all goals and objectives

Properly motivate the credit and collections staff

Measure department performance with appropriate metrics

Manage relations with collection agencies, credit reporting agencies, credit insurance providers and sales department

Maintain the corporate credit policy

Recommend changes in the credit policy to senior management

Create a credit scoring model

Manage customer credit files

Monitor the credit granting and updating process

Accept or reject the staff's credit recommendations

Personally investigate the largest customer credit applications

Personally visit the largest customers to establish relations

Monitor periodic credit reviews

Monitor deductions being taken by customers

Manage the application of late fees

Manage the corporate financing program

The Westin and Le Meridien City Center Bahrain complex management.(Pre-opening team) August 2015until May 2017.

Complex Assistant Night manager

Covering night manager on his vacation and day off.

Take the overall responsibility of the operation of the hotel.

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

Answers guests inquire, handle complaints and attend to the needs of the guests.

Night Round 1, 2&3.

Auditing all reception transactions and correct any mistake for current day work.

Handling Micros Night Run.

Handling Night Run for Opera PMS for current day.

Handling all Emails and registering all needed follow up for them.

Sending all reports to all HOD & department heads

Manage record and promptly resolve issues or emergencies that arise.

Conduct pre-shift meeting and review all information pertinent to the day’s Business.

Set a high example in regards to punctuality, appearance, attitude, leadership, Guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation.

Monitor and ensure the front office team members following the check in and checkout procedure according to the standard.

Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.

Maintain complete knowledge of the hotel products.

Ensure that the front office team members have the current knowledge of the standard the policies, the service and the local area.

Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.

Kempinski Hotel City Center, Bahrain

July 2013 until June 2014

Front Office Night Supervisor

Kempinski Hotel Soma Bay, Hurghada Egypt

October 2012 until July 2013

Front Office Receptionist

Kempinski Hotel Soma Bay, Egypt

May 2010 till September 2012

Telephone Operator

Intercontinental Abu Soma Hotel, Hurghada Egypt

December 2008 until April 2010

Bar Tender

Skill set summary

Member at scots youth movement as it is a voluntary non-political educational world, aimed young people develop physically and culturally.

Significant Middle East Working experience and knowledge.

Luxury 5 star Hotel experience.

Exceptional organizational skills.

Strong interpersonal and problem solving skills.

Excellent negotiation skills, ability to build strong relationships, and convert business.

High degree of professionalism and confidentiality.

Ability to consistently meet or exceed established financial goals.

Driving license: Valid Bahraini license.

Educational Summary:

Bachelor’s degree in Tourism and Hotel Management

El Menia University 2008, Egypt

Languages Skills:

Arabic: Mother Tongue

English: Excellent.

IT Skills:

Word, Excel, PowerPoint, outlook, Opera, Ving card, Triton, star guest, Logo and net explorer.

Training and Honors:

Sales Training at the Westin and Le meridian Bahrain City Centre by builds business by identifying and selling prospects and maintaining relationships with clients.

Night audit Training at Kempinski Bahrain City Centre by Checks front office accounting records for accuracy on a daily basis, summarizes and compiles information for financial records. Tracks the revenue Prepares a summary of cash, check, and credit card activities, reflecting the financial performance for the day.

Reservation training at Kempinski hotel soma bay by Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records

Complaint is a gift at Kempinski Hotel Soma Bay by how to handle the complaint as everyone in business has to deal with an upset customer. The challenge is to handle the situation in a way that leaves the customer thinking you operate a great company. If you’re lucky, you can even encourage him or her to serve as a passionate advocate for your brand.

Train the trainer at the Westin and Le Meridien Bahrain CityCenter.

Health, safety and security trainings.

Leadership Skills Training.

Management & Supervisory Skills Training. .

Service Excellence Training.

Physical Statistics:

Height: 178 cm

Weight: 75 kilogram

Complexion: White

Marital Status: Single


Travelling – seeing places of interest and learning about different cultures

Enjoy playing a variety of sports namely and Volleyball and GYM participator.

*All references and certificates are available on request.

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