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Medical Pratice Manager/Collections Manager

Philadelphia, PA
December 25, 2018

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(H) 215-***-**** (C) 215-***-****


Results oriented Administrator with over 14 years’ experience in Health Care including Ambulatory Surgicenters.

Proven leadership in project management, team building, business planning, development and implementation.

Areas of expertise include Start-up Management, Financial Management, Practice Evaluations, Trend Analysis, Recruitment Budget Process, JCAHO Survey Team, HIPPA Compliance, Forecasting, Negotiations, Marketing, and Stakeholder Interaction.


Consulting Services Philadelphia, PA

2017 – Present

Oversight of additional practice location while assisting in assimilation of a former location closure.

Established patient intake, follow-up and scheduling at new location.

Developed billing Superbills with Physician and staff input for a variety of HealthCare Service environments

Provide training in Collection techniques and follow-up.

Assisted with Collection calls to Insurance Companies.

Observed Collection Department supervisor and staff interactions to determine why excessive loss of staff.

Spinal Care Pain Associates, P.C. Philadelphia, PA

Practice Administrator - Outpatient Surgicenter 2002 – 2017

Managed operations of a for-profit, stand-alone pain management center with two operating rooms and five-bed recovery area.

Responsibilities included insurance and physician contract negotiations, account settlements with insurance companies, and attorneys and staff recruitment.

Duties included preparation of monthly statistical reports, human resource management, advice on practice expansion, research of CPT service codes, and developing fee structure.

Worked with partners to determine the number of initial visits and procedures needed per patient session to use as guidelines for front office scheduling.

Met with medical director to identify optimal operating room schedule that maximized clinical staff time and decreased overtime for nurses and CRNAs, which also resulted in decreased waiting time for patients.

Chaired quarterly QA/QI meetings with physicians and clinical staff relating to patient narcotic compliance and internal and external stakeholder satisfaction with the center.

Set up system to notify clinical staff and contracted clinicians to update malpractice coverage and licenses.

Negotiated with Aetna Workers Compensation division for better contract reimbursement rates resulting in increased revenue.

Prepared Cost/Benefit and Break-even analysis for new services.

Initiated monthly tracking of initial visits and procedures capturing all billable services.

Increased collections 17% in 2006 as a result of implementing appropriate staff levels.

Identified transcription service saving $6000 yearly in staff costs.

Instituted policies and procedures for billing/collection staff as well as front office.

Reviewed and identified a more cost effective medical plan that would reduce monthly costs about $2,000.

Trained staff in computer functions and better follow-up collection techniques.

Hotel DuPont Wilmington, DE

Banquet Bartender 2002 – 2017

Provide highest quality of service in banquet and private dining rooms for weddings, private meetings and events.

In-depth knowledge of liquor, wine, beer, and appropriate glassware for bar set-up.

Experienced mixologist with ability to pour champagne and wine correctly for dinner service and to educate guests regarding types of wines and mixed drinks.

Assist wait staff with banquet service when needed.

Identify and refer guests to manager who have reached their alcohol intake level

Process transactions for cash bars with efficiency and accuracy.

Strive to ensure that wedding and event staff, outside vendors, government representatives and hotel guests have a 5 star experience.


(H) 215-***-**** (C) 215-***-****


MBA, Health Administration, Temple University Philadelphia, PA

MS, Health Care Financial Management, Temple University Philadelphia, PA

BBA, Accounting, Temple University Philadelphia, PA

Bartender/Mixologist, International Bartending School Cherry Hill, NJ


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