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Customer Service Manager

Location:
Los Angeles, CA
Posted:
December 25, 2018

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Resume:

DARREN HATTINGH **** Butler Avenue, LA CA *****

424-***-****

ac71r1@r.postjobfree.com

EXPERIENCE

Recruiter & Business Development Manager JBCconnect 2017 - Present

• Skilled and motivated senior sales professional with business development and full-cycle recruitment expertise

• Source and hire candidates ranging from college graduates to C-Level executives in the Creative, Technology, Marketing, Finance, Sales, Healthcare, Entertainment and Media verticals

• Partner with hiring managers to identify key requirements and set recruitment strategy for designated roles

• Develop pools of qualified candidates by leveraging referrals, cold calling and networking contacts and meetups

• Source applicants by conducting searches (social media, job boards and search engine and database mining)

• Manage candidates seamlessly through the interview process; schedule in-person and phone interviews; set expectations, provide thoughtful feedback and negotiate and close all offers

• Provide regular status updates to clients and hiring managers regarding recruitment for open positions

• Demonstrate excellent business development, negotiation and communication skills in fast-paced environment

• Develop and grow existing account client base to win new business and generate future staffing opportunities

• Connect with prospective clients and candidates weekly to effectively establish and manage strong relationships

• Maintain various recruitment tracking databases; remain up-to-date on industry trends Sr. Recruiting Manager, The Creative Group Robert Half International 2016 - 2017

• Recruitment and direct placement of creative, marketing, advertising and interactive talent for full-time, permanent opportunities within top mid-sized firms to Fortune 500 companies in the Los Angeles market

• Teamed with HR Business Partners, C-Level Executives and Hiring Managers to find the best talent

• Created job postings, utilized social networking tools and job boards to source applicants and attract candidates

• Screened applicants and resumes and matched talent to client profiles; tracked candidates in internal databases

• Conducted applicant interviews, checked references, processed background checks and extended job offers

• Solid record of successfully filling high-volume, time sensitive and difficult to fill positions

• Responsible for business development––marketed and pitched services for full-time staffing solutions

• Ensured highest quality customer service to both client companies and job applicants; accomplished daily business development and placement goals

• Experience with behavioral interviewing, training and development and applicant tracking systems Business Development Manager Quantum Jets 2013 - 2016

• Responsible for representing Quantum Jets, a premier private jet charter company, to high-profile clientele

• Quantum Jets had a globally established network of access to over 6,000 aircraft and 27,000 airports making it capable of providing any type of business class jets, helicopters and cargo capable aircraft

• Leadership role that developed new client accounts, resulting in an increased revenue

• Sourced private jets; key contact for all private travel and cargo charter needs

• Provided concierge services for clients (accommodations, catering, yacht charter, car services, private security)

• Consistently provided C-level executives with exceptional 5-star customer service

• Independently developed, refined and managed the business development strategy for the company

• Surveyed sales territory to identify opportunities; conducted cold calls to acquire leads and generate customers

• Set-up meetings, met with prospective clients and followed-up to ensure sales close; negotiated contracts/pricing

• Established client relationships; managed company accounts and call lists; maintained customer CRM database Business Development Manager Luxpads Luxury Rentals 2011 - 2013

• Property broker for premier luxury vacation rental agency specializing in marketing high-end rentals, villas and mansions and executive short-term housing globally to prospective renters

• Managed and marketed over 500 properties worldwide––from Los Angeles to Mexico, Hawaii, Bali and Thailand

• Presented exclusive properties to prospective renters and provided information regarding features and amenities

• Guided property owners in order to better navigate the rental market and maximize occupancy

• Continually stayed up-to-date on current trends within the luxury rental market space

• Advertised listings using a variety of promotional materials and SEO strategies

• Managed vetting process on behalf of property owners; negotiated rates, leasing terms/conditions; closed deals

• Delivered excellent customer support and 5-star concierge services (travel arrangements and catering)

• Ensured quality property management and maintenance services (landscaping and security) Sr. Energy Consultant ReGreen 2009 - 2011

• Executed sales strategies for LED and energy efficient lighting products for renewable energy services company

• Utilized business development ability to generate $750K new business, including14-store grocery market group

• Identified ways to get in front of key organizational decision makers to introduce products and services

• Responsible for management of LED accounts; oversaw entire sales process from project set-up to completion

• Provided clients with turn-key service including pre-design, installation and rebate administration and processing

• Provided cost-effective conservation solutions; clients significantly offset energy costs with lighting investment

• Created proposals, solutions and strategies that were instrumental in further growing the business

• Developed authentic relationships and consulted with clients throughout entire sales cycle DARREN HATTINGH

EDUCATION

College of Marin Associates of Arts degree

University of California, Berkeley Environmental Science SKILLS

ATS (Jobvite, Taleo) CRM (Bullhorn, Salesforce & Zoho) G Suite Microsoft Office Suite Social Media



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