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Customer Service Manager

Montgomery, AL
December 25, 2018

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Receptionist/ Records Specialist May 2018- Present

Workforce Walker Personnel, Montgomery, Alabama

Max Credit Union/ WCOV

Review, complete, and submit title and UCC applications for collateral financed with Max.

Assist Records Manager in preparation of error reports provided to management.

Retrieve, prepared and process required documents for paid collateral loans.

Directed incoming call to the appropriate extension.

Viewed the forecast and made sure the guide where done at the right time.

Write up reviews for the broadcast.

Cashier/ Customer Service Representative, June 2012- September 2017

Sam’s Club Montgomery, Alabama

Develop and maintain relationships with Member’s ensuring repeat sales by providing premier level of customer service

Ensure that Member’s renew and/or upgrade their membership to Sam’s Club

Perform other responsibilities, such as meeting and greeting customers, answering questions about products and services in a very courteous and friendly manner

Trained two new employees in how to use Sam’s Club membership system, entering customer data and organizing customer interaction logs

Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations

Cashier/ Receptionist, May 2008-June 2012

Maxwell Officer's Club, Maxwell AFB, Montgomery, Alabama

Calculated and received monetary items from Official Cashier Cage Quarters

Transmitted messages to appropriate Manager and Supervisors

Provided supervision of Prison Inmates

Operated office machine to include the following: personal computer, copier, fax, and scanner

Computer Skills: Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer7, Client Database


615 OakBrook Drive

Montgomery, Alabama 36110

334-***-**** home

334-***-**** cell


Proactive, personable, and people-focused professional, interested in pursuing a challenging career within the Federal, State, County, local government or nonprofit sector to effectively utilize knowledge and skills gained from academic pursuit and work experience. Enthusiastic to apply hands-on experience providing numerous types of customer service and administrative support to customers and executive staff.


Persuasive, solution-oriented communicator with highly effective motivational skills.

Thorough understanding of the importance of accurate, detailed reports and plans.

Ability to work in fast paced work environment and handle multiple tasks.

Analytical problem solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency.

Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion.

Thorough knowledge of maintaining calendars and scheduling appointments.

Skilled in using MS Outlook, MS Office and other account software.

Ability to perform in depth research for projects when asked for.

Strong analytical skills and creative thinking.

Excellent in performing administrative duties in a flawless manner.

Hands on experience in handling office equipment such as photocopiers and fax machines.


Associate Degree in Office Technology, May 2002

H. Council Trenholm State Technical College, Montgomery, Alabama

Specialized Training Certificate in Microsoft Office, May 2002

H. Council Trenholm State Technical College, Montgomery, Alabama

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