Customer Service Front Desk
Resume:
Quetcy Ortega
Front Desk Representative
Sanford, FL
********@*****.***
● Bilingual professional with excellent communication skills
● Broad customer service background
● Skilled at database management
● Types 50 WPM
Work Experience
Patient Care Coordinator
Kroger Specialty Pharmacy - Lake Mary, FL
November 2017 to Present
Perform duties to make routine outbound calls to assist current patients and prescribers offices with maintenance of monthly prescription refills and address related questions and concerns while providing excellent customer service, working within the limits of prescribed routines. Front Desk Representative
St.Mary's Hospital - Waterbury, CT
February 2016 to June 2017
Controlled the patient and work flow at the clinic site by performing all activities at the front desk including: greeting patients, answering telephones, scheduling patients and collecting co-pays.
● Ensuring the provider's schedules are timely and accurate.
● Obtained timely registration and insurance information.
● Assisted clinicians with pre-certifications/referrals.
● Provided clerical support to physicians, clinicians and staff.
● Retrieved existing medical records electronically thru EHR.
● Gathered appropriate contents and recorded locations to computer.
● Delivered records to patients or agencies.
Administrative Operations Assistant
AHRC - New York, NY
February 1997 to October 2015
Responsible for greeting and registering all visitors and patients to clinic
● Verify insurance prior to visit and ensure eligibility day of visit
● Schedule and confirm appointments for various services
● Announce and instruct arrivals accordingly
● Handle all incoming calls
● Keep appropriate logs of visitors
● Fax, scan, photocopy and file according to the needs of the clinic
● Responsible for arranging and reimbursing individuals for transportation costs
● Handle and track petty cash
Education
Diploma
West Technical High School - Cleveland, OH
1987
Skills
MEDICAL RECORDS, EPIC, EXCEL, MICROSOFT WORD, WORD Additional Information
Articulate team player with professional phone etiquette, skilled at efficient office operations.
Additional Skills: Spanish Speaking ; Proficient in Microsoft Word, Office, Excel; Extensive experience with electronic medical records (CMHC, EVOLV). EPIC trained.
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