Saabira Smith Healthcare Administration Professional
firstname.lastname@example.org www.linkedin.com/in/saabira-smith-1018 404-***-**** Lilburn, GA 30047
Diligent and solutions-focused Healthcare Administration Professional with a demonstrated track record of successfully facilitating ongoing operations by providing comprehensive executive support. Lead scheduling tasks on a daily basis with interim management responsibility and a mandate to train and mentor new hires during the onboarding process. Outstanding communicator with an aptitude for solving problems and optimizing efficiency. Able to document and retain confidential patient information in accordance with legal and regulatory compliance standards as an integral aspect of the group risk management framework. Continuous improvement mindset with a strong work ethic and dedication to client service. Areas of Expertise include:
Strategic Analysis & Planning
Leadership & Mentoring
Training & Development
NORTHSIDE HOSPITAL (FORMERLY MEDQUEST ASSOCIATES) Decatur, GA 2015 - Present
A large-scale healthcare provider including three full-service hospitals.
Lead Scheduler & Administration Professional, 2016 – Present
Office Administrator, 2015-2015
Collaborate with a wide variety of colleagues to successfully lead scheduling and client relationship management operations in a dynamic and rapidly evolving healthcare environment. Communicate with internal and external stakeholders on a daily basis to optimize appointment scheduling while solving complex problems and training new team members.
Recognized as a leader and strategic thinker within the administration function having been promoted to the position of Lead Scheduler in 2016 following outstanding contributions to the team.
Conceptualized and deployed training and coaching programs focusing on attorney lien and worker’s compensation scheduling, claims processing, and approval procedures.
Tracked and analyzed operational performance against KPI’s and other relevant metrics to identify areas for improvement by creating robust and innovative processes and procedures leading to long-term efficiency and productivity.
Continuously monitored monthly and quarterly patient volume as part of the ongoing planning and resource allocation cycle in liaison with senior leaders and colleagues from marketing and radiology teams to gather accurate information.
Assisted core marketing communications in collaboration with attorney lien and worker’s compensation business associates.
Streamlined and improved vendor correspondence to drive transparency while also facilitating increased cooperation among internal healthcare staff leading to accurate and coordinated decision-making across the group.
MEDQUEST ASSOCIATES Decatur, GA 2009 - 2015
A provider of radiology equipment and related services for the healthcare sector.
Scheduling Service Team
Provided comprehensive administration services for key healthcare operations including extensive liaison with patients during the scheduling phase while referring physicians, coordinating with insurance representatives, and managing legal correspondence.
Leveraged strong attention-to-detail throughout all operations focusing on the scheduling of radiology appointments in a timely and accurate manner leading to robust revenue growth while optimizing schedule efficiency.
Managed daily appointments across multiple locations and utilized critical thinking skills to resolve client issues.
Led the documentation of confidential client data in accordance with strict legal and regulatory compliance standards.
Conducted ongoing training and development initiatives for junior team members to ensure that each individual was adequately equipped with the knowledge and expertise to be highly effective in their role.
Additional Professional Experience: Medquest Associates (Accounts Receivable Associate/Insurance Coordinator/Collector), United States Naval Reserves (Yeoman), United States Navy (Torpedoman’s Mate/Weapons Specialist)
Education & Training
Bachelor of Health Information Management, Ongoing (Expected 03/2019)
AMERICAN MILITARY UNIVERSITY Charles Town, WV
High School Diploma, Phoenix High School, Lawrenceville, GA