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Sales Customer Service

Dubai, United Arab Emirates
December 24, 2018

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Address: Dubai, UAE • Cell: +971********* • Email:

Professional – Pharmaceutical Business Development Profile Summary

With more than 7+ years of experience in some of the most prestigious pharmaceutical companies of Pakistan. Extensive experience of Pharma sales & business development, marketing operation, analysis, developing, controlling, monitoring and key opinion leaders liaisons management.

I am a Pharmacy Graduate with strong management and liaisons skills and an inherent ability to execute multiple tasks and deal diverse Key opinion leaders and stakeholders of Pharma business sector. Dynamic, detailed, and results-centric resource with demonstrated record of maximizing productivity while minimizing expenses. Innovative, analytical, and big- picture thinker, reputable for implementing strategies that drive process efficiency improvements. Creative, confident, and effective problem solver. Exceptional communicator, with expertise in cross-cultural communications and business relations.

Skills & Vocational Strengths

Analytical Skills I Business Development I Strong Interpersonal Skills I Effective Product Presentation Skills I Communication & Negotiation Skills I Strategic Planning Skills I Problem Solving Skills I Marketing Management Skills I Sales Operations I Market Scrutiny I Product Sales Forecasting I Good Team Spirit Skills I Prioritizing Tasks & meeting deadline Skills I MS Office Apps I Attentive Listening I Time Management I

Career Snapshot

Positions Organization Tenure

- Medical Information Executive Merck Pvt Ltd Sep’11 – Apr’18

- Product Specialist Kurative Pharma International Sep’10 – Sep’11

- Sales Promotion Officer Grace Health Care Jan’10 – Aug’10

- Quality Control Officer Medisure Laboratories Pvt Ltd Jan’09 – Mar’09

- Trainee Pharmacist Liaquat National Hospital Jan’08 – Jul’08 Employment Profile

Merck Pvt Ltd Medical Information Executive

Job Purpose: Sep’11 –Apr’18

Involved in developing and maintaining distinct liaisons with doctors & key opinion leaders, increased market penetration by effective forecasting, and achieved sales targets by implementing effective marketing plans. Key Responsibilities

Developed, maintain and grow strong liaisons with subject key opinion leaders (KOL’s). 2

Keeping up to date with the latest clinical data provided by the company, and interpreting, presenting and discussing this data with healthcare professionals.

Educates the product, diseases knowledge and advantages of products to team members through presentation and activities.

Demonstrated ability to handle medical professional’s queries.

Seek cross-sell opportunities and direct customers to other services and products to meet their needs and generate business through ethical sales methods and consistent high customer service.

Management of the distributor to ensure supply, commitment and compliance in order to achieve business and service goals.

Kurative Pharma International Product Specialist

Job Purpose: Sep’10 – Sep’11

Responsible for enhancing profitability, sales, and market share by promoting Pharmaceutical Product in the assigned territories.

Key Responsibilities

Manage projects and liaisons with assigned doctors & key opinion leaders.

Derived pharmaceutical sales in assigned territories.

Approach potential customers to establish business.

Coordinate and complete annual targets and objectives.

Promote high-quality sales and customer service process. Grace Health Care Sales Promotion Officer

Job Purpose: Jan’10 – Aug’10

Responsible for Identifying relevant, potential market, generating business and developing product portfolio by selling and marketing of Pharmaceutical Products.

Key Responsibilities

Developing and maintaining excellent liaisons with doctors and key opinion leaders that would effectively utilized for sales growth.

Resolve KOL’s queries & complaints effectively on a daily basis.

Preserve existing customers and renew contracts. Medisure Laboratories Pvt Ltd Quality Control Officer Job Purpose: Jan’09 – Mar’09

Responsible for ensuring quality guidelines for production and ensure procedure & specification of cGMP. Key Responsibilities

Manage, plan and direct the quality control, analytical procedure and microbiology laboratories to ensure lab testing provide the highest quality analytical support for manufacturing while ensuring compliance with protocols, cGMPs and safety regulations.

Liaquat National Hospital Trainee Pharmacist

Job Purpose: Jan’08 – Jul’08

Responsible for assisting the Pharmacy Incharge in dispensing of medicines, inventory management and take care of standard operation procedures of hospital pharmacy. Key Responsibilities


Manage dispense medicines & prescriptions for in and out patients. Prepare purchase order for medicines. Supply and control of ward stocks. Updating of the stocks received from the suppliers. Management of short expiry medication and arrange medicines for patients which are not available in own pharmacy. Professional Achievement & Highlights

Runner-up Award in consecutive years for successfully achieving year sales targets

Consistently achieved annual sales targets with distinct growth

Effective participation in training, workshop and received distinctive acknowledgment

Organized conferences in collaboration with following leading KOL’s :

• DR. NAJMUL ISLAM- Professor & HOD of Endocrinology department, AKUH

• DR. ASMA AHMED – Assistant Professor of HOD of Endocrinology department, AKUH

• DR. HAMID ALI SYED – Professor of Medicine Department Sindh Govt. Hospital, Saudabad Academics & Credentials

Formal Education

• Bachelors in Pharmacy (B.Pharm) – Hamdard University (2008)

• Intermediate - HSC Karachi Board (2002)

• Matric – SSC Karachi Board (2000)

Personal Development Courses

• Computer studies.

• English language.

• IELTS preparation.

Professional Trainings

• Initial Training Programme

• Product Refreshers Programme

• Patients Awareness Programme

• Effective Sales Managements Programme.

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