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Customer Service Manager

Tigerton, WI
December 23, 2018

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Blair S. Doak

PO Box **

Tigerton, WI *****

© 715-***-****

OBJECTIVE: Desire an electronics/computer technician position utilizing skills developed through 5+ years field experience and education with the opportunity for professional growth based on performance.


ECPI Technical College (Associates Degree ‘95) Computer Electronics II


HO CHUNK CASINO (Slot Technician) Wittenberg, WI (6/11-7/13)

Responsible for maintaining and repair of slot machines and ATMs on site. Set up new machines and ran communication cables under floor. Solely responsible for preparation of Slot Change Forms for the gaming commission when anything was done to a machine. Fabricated lock components on site when none were available from manufacturer such as Bally, Williams, Aristocrat, Konami, and Atronic.

NC DEPT. of TRANSPORTATION (Help Desk Administrator) Raleigh, NC (5/08-6/08)

Contracted by Computer Task Group, helped users in the NCDOT and

DMV with the e-mail migration from Netscape to Microsoft Outlook. Reset test terminals at DMV sites throughout NC. Used Active Directory and SAP to reset passwords and user access for DOT employees. Created service tickets and paged field technicians to service on site software and hardware problems.

MERCK PHARMACEUTICAL (Help Desk Representative) Raleigh, NC (5/06-8/07) Contracted by Ajilon Consulting, performed 1st and 2nd level troubleshooting on calls from Merck Field Sales Representatives. Troubleshot the IBM Tablet PC with Windows XP and Microsoft Office programs. Repaired home wireless systems using Linksys Routers. Troubleshot HP 7210, 7130, and K80 XI (all in one) printers for field representative’s home use. 96% first call solution rating.

ALCATEL (Test & Repair Technician) Raleigh, NC (5/99-10/99)

Responsible for diagnosing and troubleshooting technical issues pertaining to Ethernet cards and high speed modems in a Windows NT environment.

Gathered data and documented all repairs on UNIX system.

IBM (Help Desk Representative) Raleigh, NC (8/97-1/98)

Provided level 1 & 2 support for IBM proprietary software to Food Lion and Kash & Karry stores. Provided hardware support for scanners and check readers.

IKON OFFICE SOLUTIONS (Copier/Fax Technician) Raleigh, NC (9/95-8/97)

Served as Assistant Manager for Southeast region. Supervised production and prioritized daily work assignments of 4 technicians. Named “Most Reliable Technician”-1996.

PC PRO INC. (Computer Technician) Raleigh, NC (2/90-9/94)

Built IBM clones from ground up, assisted with setting up DOS and Windows networks.

Provided hardware sales support.


TIGERTON FOODS Tigerton, WI (6/09-4/11)

Store Manager. Meat cutter, Frozen Foods Mgr., Dairy Mgr., Front End Mgr., Check out cashier,

Customer service, Store Maintenance.

Deluxe Plastics Clintonville, WI (10/13-4/14) Press operator, forklift driver.

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