Naim Naushad Khan

971********* E: ac71eg@r.postjobfree.com DOB: 16/08/1984

***, ****** ** ***** ********, Al Nadha 2, Dubai, UAE 22533

PROFESSIONAL SUMMARY

Highly proactive supervisor with [5] years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back of house operations. Focused supervisor successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Bringing a strong work ethic, interpersonal skills and customer service expertise.

SKILLS

POS systems

Computer knowledge

Quality assurance

Strong work ethic

Staff scheduling

High energy

Results-orientated

Quick problem solver

Team building

Courteous

Food and beverage services

Service-orientated

Natural leader

Cash handling expert

Certificate in food hygiene awareness

Inventory control and record keeping

WORK HISTORY

SUPERVISOR 04/2018 to CURRENT

Aloft by Marriott International Dubai, UAE

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Led and directed team members on effective methods, operations and procedures.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Strictly followed all cash, security, inventory and employment policies and procedures.

Pleasantly and courteously interacted with customers.

SENIOR SUPERVISOR RESTAURANT, ROOM SERVICE & BANQUET 04/2016 to 03/2018

Somewhere Group Of Hotel Dubai, UAE

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.

Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties.

Led and directed team members on effective methods, operations and procedures.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Oversaw front of house personnel to maintain adequate staffing and minimise overtime.

Correctly calculated inventory and ordered appropriate supplies.

HEAD CASHIER 11/2015 to 04/2016

Zuhor Group, Zaroob Restaurant Operations Global Village Dubai

Responsible for smoother functioning of the store.

Supported Chief Operating Officer with daily operational functions.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Effectively listened to, understood and clarified guest concerns and issues.

Received frequent customer compliments for going above and beyond normal duties.

Interacting with customers and understanding their requirement.

Checking the Sale report & Entering into the system.

Daily interacting with Brand managers.

Motivating the sales staff & working on their productivity.

Giving them training on their weak points & increasing the productivity.

Managed customer complaints and feedback for constant improvements.

ASSISTANT RESTAURANT MANAGER 06/2013 to 09/2015

McDonald's India Delhi ( NCR ), India

Achieved highest employee retention rate in the region.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Carefully interviewed, selected, trained and supervised staff.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Led and directed team members on effective methods, operations and procedures.

Conducted timely performance evaluations for all front of house staff.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Correctly calculated inventory and ordered appropriate supplies.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.

Built loyal clientele through friendly interactions and consistent appreciation.

Operated the drive-thru window and sales register quickly and efficiently.

Communicated openly and honestly with the management and team during each shift to ensure it run smoothly.

Checking if food is Stored in designated containers and storage areas to prevent spoilage or cross-contamination.

Strictly followed all cash, security, inventory and employment policies and procedures.

EDUCATION

B.sc Hotel Management All Four Major Subject 2013

Amity University, India (Lucknow)

Student council representative

Coursework in food service management

Coursework in hotel management and hospitality management

[8.79] GPA

CERTIFICATIONS

PIC Certified

Winner of Most Joyful Colleague at Somewhere Hotel for getting most Positive Feedback on Social media 2017.

Winner of the Best product knowledge in Somewhere Hotels 2016.

Winner of the McDonald's prestigious award ‘The Golden Hat ‘for the Best Manager among my batch 2014.

Winner of Domino's Junior Pizza making competition 2012.

Completed my successful Industrial training with the rating of Excellent in Courtyard by Marriott Hotel Gurgaon (Delhi NCR) 2012.

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