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Manager Customer Service

Location:
Boca Raton, Florida, 33432, United States
Salary:
$25.00 hour
Posted:
December 23, 2018

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Resume:

TRACY KOLODY FANTACCIONE

*** ** **** ******, **** Raton, FL 33431 561-***-**** ac71e0@r.postjobfree.com

SKILLS

A strong communicator: Experienced writer, excellent proofreader and editor, a skilled manager and team leader/member accustomed to managing and working on several projects simultaneously. Proficient at consistently meeting deadlines.

Accustomed to working in a professional, collaborative environment and responding effectively to public inquiries. Skilled in traditional journalism, public relations and communications, as well as in the use of social media platforms.

Experienced in serving as a liaison among departments to advocate the successful creation and completion of specific projects and programs.

Familiar with authoring/editing web content and managing/updating content for use in print and online. Experienced in writing and distributing online newsletters.

Skilled at Internet research, use of MS Office, Adobe platforms (including Photoshop), online content and project management systems, PC/Mac capable.

EDUCATION

Wharton School at University of Pennsylvania, Philadelphia, “Seminar for Business journalists”

Florida Atlantic University, Boca Raton, FL: M.A. Political Science/Economics

University of South Florida, Tampa, FL: B.A. Mass Communications/Journalism

EXPERIENCE

Content Editor/Proofreader, Vitacost.com, Boca Raton, FL

Sept. 2018 – Oct. 2018

oDuring this temporary job, I was responsible for: Proofing, fact checking and copy-editing online content per corporate and AP style; maintaining consistent style throughout website and other digital platforms.

oTracking status of department-wide projects via Basecamp. Maintaining system for filing and saving copies of all content files. Attending marketing department meetings for updates on upcoming projects.

oSubmitting copy for use in VitaVibes, corporate blog for subscribers aimed at readers interested in healthful lifestyle and healthy eating.

oEditing and re-formatting recipes and articles submitted by Vitacost’s parent company, The Kroger Co., for use on its newly designed website. Vitacost has been assigned to work on designing the new sites, scheduled to launch early 2019.

Editorial Coordinator, Coastal Communications Corporation, Boca Raton, FL

June 2017 – Nov. 2017

oProofread, fact checked and copy-edited print pages per house and AP style. Maintained consistent style throughout print, website and other digital platforms. Assisted in writing photo captions for print magazine pages. Updated Industry Events Calendar on website. Updated, maintained advertising lists for each print issue.

oAcquired photos, along with caption descriptions, and assisted in photo selection for all print feature stories and departments. Prepared photos for website news postings. Maintained organization of photo library.

oPrepared and posted website news items and photos. Posted print issues to website. Prepared text and photos for eNewsletters. Responded to day-to-day requests and assisted managing editor with all editorial and administrative duties.

Advertising Special Sections Editor/Writer, Sun Sentinel, Deerfield Beach, FL

June 2014 – Jan. 2017

oProduced advertorial copy for daily and online newspaper sections aimed at 1) assisting sales reps in attracting advertisers and 2) marketing the newspaper’s products to advertisers, as well as the services of advertisers to consumers.

oDeveloped, conducted interviews and wrote advertorials for specialty publications and marketing collateral produced by company’s Advertising and Marketing department. Served as liaison with ad reps and managers, and graphic designers on creation and placement of content.

oEdited and wrote content for weekly advertising-driven real estate, employment and automotive sections of the daily paper, as well as a range of client/topic-specific advertorial publications.

Senior Editor, BarCharts Publishing Inc., Boca Raton, FL

March 2013 – Dec. 2013

oCopy edited and researched/fact-checked academic, computer and business content submitted by authors.

oContracted authors, managed their projects/payments, coordinated progress with production manager.

oWorked with graphic designers to ensure accuracy in presentation of information and completion by deadline; assisted marketing/advertising department with print and online editing, proofread promotional and sales materials (flyers, email blasts, catalogs, calendars, etc.), helped write copy for online marketing purposes.

Editorial Contractor, Kaplan University, Fort Lauderdale, FL

March 2012 – Feb. 2013

oEdited, wrote, and posted copy for several of the company’s divisions (marketing, internal communications).

oCommunicated regularly with staff and students at ground campuses and offices throughout the country.

oProvided copy editing and layout assistance to Colloquy, division producing online courses for traditional colleges.

Editor, Kaplan University School of Professional and Continuing Education, Fort Lauderdale, FL June 2010 – June 2011

oEdited study outlines written by instructors and academic deans for programs to build online courses using academic content management system.

oCommunicated regularly with deans about Kaplan online course protocol and with instructors about accuracy of course content.

oWorked with IT managers, marketing project managers, student services managers; coordinated textbook orders with publishers and tracked inventory, resolved any discrepancies.

Special Sections Editor, Forum Publishing Group/ Sun Sentinel Media Group, Deerfield Beach, FL Jan. 2009 – July 2010

oPlanned and coordinated reporting, photos and deadlines for company’s specialty publications and acted as liaison between departments involved in production of publications.

oWrote and edited stories and listings; oversaw production process and publication schedule.

Managing Editor, Forum Publishing Group/ Sun-Sentinel Company, Deerfield Beach, FL Nov. 2002 – Nov. 2008

oManaged work flow of editors, reporters and freelance personnel for Sun-Sentinel’s community publishing subsidiary.

oDeveloped editorial budgets/plans for newspapers and magazines; worked with editors on content, production, and management of reporters. Oversaw administration, conducted performance evaluations of editorial employees and handled interviewing and hiring when necessary.

oAssisted in weekly layout and page proofing duties; coordinated with art and photography editors; worked with SunSentinel.com managers to develop online launch of Forum-produced content.

Assistant Managing Editor, LocalBusiness.com, Fort Lauderdale, FL Aug. 1999 – May 2001

oOversaw a staff of reporters covering emerging technology companies for this start-up online news company and managed websites around the country, updating content daily utilizing basic HTML coding.

oAssigned/edited stories, worked with reporters, researched listings of technology companies in Florida.

oWrote daily newsletters for subscribers distributed via proprietary online listserv; helped develop source lists of technology-related companies in Florida.

Account Supervisor, Bitner.com, Fort Lauderdale, FL Jan. 1997 – July 1999

oDeveloped/managed public relations programs for a diverse group of clients including Tri-Rail, JM Family Enterprises, American Express, and Cleveland Clinic Florida. Provided media training sessions for clients as needed.

oPlanned and implemented events, including grand openings, awards ceremonies, corporate meetings, and press conferences; wrote and edited print, audio, video, and online client communications.

oDeveloped press kits/collateral, created media lists, distributed news releases to editors and reporters, answered press queries, scheduled interviews.



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