JETO M Joseph
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A polite, well spoken and hard working hotel management trainee possessing experience of working in busy restaurant and hotel environments. Possesses a Bachelor's Degree in Hospitality Management and has a sound knowledge of successful hotel administration and management. Keen to find a challenging position with an exciting employer that incorporates strong interpersonal skills when fulfilling a number of customer service tasks, addressing a wide range of needs, issues and complaints with ease and efficiency. Has experience of working with different 5-star hotels and restaurants, currently working as an intern in IBIS hotel Singapore.
DOB: 06/01/1994,, Indian
Preparing drinks & cocktails
Banquet Buffet setting & Hall Arrangement.
Up selling techniques for wine & meals
Front Office Management
Familiar with all cash handling & Credit card payment basic procedures.
Have full knowledge of all food & beverage policies and procedures.
Knowledge of wines.
Understanding of various cuisines(Indian,western,Chinese,Italian)
Customer service oriented
Organized and efficient server
Accurate money handling
Top-tier, full-service dining background
02/2018 to Current
F & B Trainee
Ibis Singapore On Bencoolen – Singapore
Produced ad hoc reports and documents for senior team members.
Supported Chief Operating Officer with daily operational functions.
Entered details such as payments, account information and call logs into the computer system.
10/2017 to 02/2018
Capella Hotel Group Asia – Singapore
Resolved guest complaints quickly and efficiently.
Stocked and maintained cleanliness of stations.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
2016 to 2017
Guest Relations Executive
Holiday Inn Cochin – Kochi, KL
Reviewed account information and charges with guests during check-out.
Greeted and welcomed all hotel guests with a smile.
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
12/2014 to 05/2015
Industrial Attachment Training
Crowne Plaza Kochi – Kochi, KL
Making recommendations from the menu if requested.
Answer guest queries in a polite and helpful manner.
Passing food orders through to the kitchen staff promptly.
Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
Relaying, preparing and setting tables for incoming guests.
Post Graduate Diploma in Hospitality Management: Hospitality Management & Tourism
London School of Business and Finance - Singapore
Bachelor Degree: Hotel Management
St. Joseph's Institute of Hotel Management & Catering Technology - Palai, Kerala
A Levels: Commerce Emmanuel's HSS Kothanalloor 2010 - 2012
Work Skill Qualification - Food Hygiene
Customer Service Award achieved as a recognition for providing excellent customer experience.
REFERENCES - Available upon request.