Marques Spraggs

Leesburg, VA *****

ac71b3@r.postjobfree.com

571-***-****

Objective: To enhance my professional skills in a dynamic and stable workplace Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Data Center Security Officer

Allied Universal - Ashburn, VA

May 2018 to Present

• Open and close ticketing systems using ServiceNow (ticketing system)

• Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

• Reported all incidents, accidents and medical emergencies to law enforcement.

• Responded quickly to medical emergencies, bomb threats and fire alarms.

• Answered alarms and investigated disturbances.Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.

• Check surveillance cameras periodically to identify disruptions or unlawful acts Criminal Research Analyst

Lowers Risk Group - Purcellville, VA

September 2016 to February 2018

• Conduct research using specific criminal information websites to determine if subject has either a clear record or has criminal information to report to the client

• Enter results into the Wholesale Screening Solutions system, either as clear (no information found) or the information found in the criminal record as specified per the client's instructions.

• Perform additional administrative research duties as assigned. Unarmed Security Officer

New Horizon Security Services - Manassas, VA

January 2016 to September 2016

• Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

• Reported all incidents, accidents and medical emergencies to law enforcement.

• Responded quickly to medical emergencies, bomb threats and fire alarms.

• Answered alarms and investigated disturbances.Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.

Administrative Assistant

Huntleigh USA Corporation - Sterling, VA

July 2015 to January 2016

• Oversaw inventory and office supply purchases.

• Created detailed expense reports and requests for capital expenditures.

• Coordinated domestic travel arrangements, including booking airfare, hotel and transportation.

• Ordered and distributed office supplies while adhering to a fixed office budget

• Compiled company information and related material and distributed it to candidates.

• Maintained a clean reception area, including lounge and associated areas.

• Helped distribute employee notices and mail around the office.

• Answered and managed incoming and outgoing calls while recording accurate messages

• Greeted numerous visitors, including VIPs, vendors and interview candidates.

• Organized all new hire, security and temporary paperwork.

• Experience with Microsoft suite; Excel and Access Systems Administrator Intern

BAI Technology - Ashburn, VA

July 2015 to September 2015

• Install data center equipment.

• Update configuration documentation.

• Open appropriate tickets within the projects issue tracking system

• Work on and resolve open issues as assigned

• Assist in system hardening and mitigation of open vulnerabilities

• Build developer workstations.

• Assist with resolving developer workstation problems. Counter Sales Representative

Hertz Rental Car - Washington, DC

February 2015 to May 2015

•Answer customers' questions about prices, availability, credit and insurance terms

•Assist customers with vehicle selection based on customers' needs

•Process car rental payments with accuracy and attention to detail

•Plan marketing and sales strategies with colleagues

•Resolve customers' complaints regarding sales and service

•Enter orders into the automated system

•Answer phones in a professional manner and direct calls as required. Brand Ambassador

Marketstar - Sterling, VA

October 2013 to February 2015

• Worked closely with Sales Managers.

• Researched the market with the help of the production team.

• Assisted in promotion of products.

• Assisted in price/cost assessments within the department.

• Organized product demonstration to generate awareness among customers.

• Attended promotional meetings with production department.

• Attended meetings with suppliers and customers.

• Participated in and contributed to development of educational programs offered to clients, prospects and company employees.

Sales Associate

Under Armour - Leesburg, VA

July 2013 to January 2014

• Worked closely with Sales Managers.

• Assisted in promotion of products.

• Organized product demonstration to generate awareness among customers.

• Attended promotional meetings with production department.

• Attended meetings with suppliers and customers.

• Participated in and contributed to development of educational programs offered to clients, prospects and company employees.

Front Desk Receptionist

LA Fitness - Sterling, VA

June 2012 to July 2013

• Remarkable front desk and customer service experience

• Outstanding knowledge of gym equipments

• Ability to coordinate with the administrative staff and employees

• Ability to work in a team and multitask

• Ability to answer very busy phones, meet and greet clients

• Ability to check in gym members and keeping track of drink inventory

• Exceptional customer service skills

• Good communication skills

• Proficient in using computer systems

Education

Associates (NG) in General Studies

Northern Virginia Community College - Sterling, VA 2012 to 2016

Skills

Microsoft Office (3 years), Microsoft Word (3 years), Information Technology (2 years), Employee Training (1 year), Report Preparation (Less than 1 year), Multi-Line Phone System (2 years), Multi- Tasking (2 years), Patrol, Ticketing System (1 year) Certifications/Licenses

SOME Academy: Social Media Management

March 2017 to Present

Hubspot Academy Inbound Marketing Certification

June 2017 to August 2019

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