Farhana Patel

773-***-**** - ac71al@r.postjobfree.com

Objectives

Dedicated Professional who can provide thoughtful and trustworthy customer solutions and financial option exploration. Adept at providing personalized banking advice and service, developing customer relationships. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights

Transaction management

Training and mentoring

Financial services

Customer service

Persuasive speaker

Exceptional communication skills

Conflict resolution proficiency

Service solutions expert

Devoted to data Integrity

Account opening

Data entry

Sales

Reliable and friendly

Experience

Home Depot Online Support Center Dec 2017 to Present

Customer Service Representative

Remote/WFH – Chicago, IL

Effectively managed a high-volume of inbound and outbound customer calls.

Created and maintained online orders.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Referred unresolved customer grievance to designated departments for further investigation.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Defused volatile customer situations calmly and courteously.

Met or exceeded service and quality standards every review period.

Millennium Bank Feb 2017 to Oct 2017

SBA Loan Assistant

Desplaines, IL

Advocated on behalf of homeowners through the mortgage loan modification process, credit card settlements and settlements of second mortgages.

Coordinated, managed and monitored client files within a prescribed and desirable time frame.

Analyzed and evaluated client's financial analysis/ budget which included tax returns, social security numbers, bank statements and other sensitive information.

Performed precise and strategic calculations of loan history and payment adjustments impacting successful completion of loan modification through the Home Affordable Modification Program.

Maintained a professional relationship with both clients and bank specialists in an effort to obtain required information for our case.

Conducted comprehensive analysis of client financial/credit data, determining level of risk and matching customer needs with the appropriate loan program.

Monitored all incoming loan conditions via email, fax or mail.

Supported customer service representatives by addressing customer inquiries by phone.

United Central Bank Sep 2008 to Mar 2012

Personal Banker

Chicago, IL

Responsible for performing intermediate duties and support

Process all new accounts transactions

Assist customer in their selection of various accounts and financial services

Opening, maintaining and closing all account types

Performed branch clerical duties

Balanced and processed checks using computerized methods, accurately recorded financial transactions and generated receipts.

Promoted business by maintaining good customer relations

Referred customers to appropriate staff for new services Provided training and support for new employees

Developed strong rapport with branch managers and provided administrative support during staffing shortage

Lufthansa Airlines Jul 2007 to Jun 2008

Passenger Service Agent

Chicago, IL

Provided traveling public with concise, clear, and courteous up to date flight information including direction assistance

Ensured proper boarding and deplaning procedures by operating and controlling the Jet Bridge for all aircraft

Handled all seating arrangements, rebooking tickets, and other traveling accommodations

Supervised the security position and enforce proper boarding procedures

Answered inquiries regarding information such as schedules, accommodations and procedures

Manage customer service request while ensuring a high degree of professionalism

Swissport Cargo Feb 2006 – Jan 2007

Cargo Service Agent

Chicago, IL

Prepared airline and customs documentation

Ensured paperwork is prepared timely and accurately

Assured proper compliance with local and international laws and regulations

Contacted vendors and/or claims adjustment departments in order to resolve problems with shipments

Coordinated and supervised activities of workers engaged in packing and shipping merchandise.

Advised clients on transportation and payment methods

Education

Midwestern Career College

Chicago, IL, USA

Moraine Valley Community College

GED

Palos Hill, IL, USA

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