773-***-**** - email@example.com
Dedicated Professional who can provide thoughtful and trustworthy customer solutions and financial option exploration. Adept at providing personalized banking advice and service, developing customer relationships. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.
Training and mentoring
Exceptional communication skills
Conflict resolution proficiency
Service solutions expert
Devoted to data Integrity
Reliable and friendly
Home Depot Online Support Center Dec 2017 to Present
Customer Service Representative
Remote/WFH – Chicago, IL
Effectively managed a high-volume of inbound and outbound customer calls.
Created and maintained online orders.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievance to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Defused volatile customer situations calmly and courteously.
Met or exceeded service and quality standards every review period.
Millennium Bank Feb 2017 to Oct 2017
SBA Loan Assistant
Advocated on behalf of homeowners through the mortgage loan modification process, credit card settlements and settlements of second mortgages.
Coordinated, managed and monitored client files within a prescribed and desirable time frame.
Analyzed and evaluated client's financial analysis/ budget which included tax returns, social security numbers, bank statements and other sensitive information.
Performed precise and strategic calculations of loan history and payment adjustments impacting successful completion of loan modification through the Home Affordable Modification Program.
Maintained a professional relationship with both clients and bank specialists in an effort to obtain required information for our case.
Conducted comprehensive analysis of client financial/credit data, determining level of risk and matching customer needs with the appropriate loan program.
Monitored all incoming loan conditions via email, fax or mail.
Supported customer service representatives by addressing customer inquiries by phone.
United Central Bank Sep 2008 to Mar 2012
Responsible for performing intermediate duties and support
Process all new accounts transactions
Assist customer in their selection of various accounts and financial services
Opening, maintaining and closing all account types
Performed branch clerical duties
Balanced and processed checks using computerized methods, accurately recorded financial transactions and generated receipts.
Promoted business by maintaining good customer relations
Referred customers to appropriate staff for new services Provided training and support for new employees
Developed strong rapport with branch managers and provided administrative support during staffing shortage
Lufthansa Airlines Jul 2007 to Jun 2008
Passenger Service Agent
Provided traveling public with concise, clear, and courteous up to date flight information including direction assistance
Ensured proper boarding and deplaning procedures by operating and controlling the Jet Bridge for all aircraft
Handled all seating arrangements, rebooking tickets, and other traveling accommodations
Supervised the security position and enforce proper boarding procedures
Answered inquiries regarding information such as schedules, accommodations and procedures
Manage customer service request while ensuring a high degree of professionalism
Swissport Cargo Feb 2006 – Jan 2007
Cargo Service Agent
Prepared airline and customs documentation
Ensured paperwork is prepared timely and accurately
Assured proper compliance with local and international laws and regulations
Contacted vendors and/or claims adjustment departments in order to resolve problems with shipments
Coordinated and supervised activities of workers engaged in packing and shipping merchandise.
Advised clients on transportation and payment methods
Midwestern Career College
Chicago, IL, USA
Moraine Valley Community College
Palos Hill, IL, USA