Kanika Sharma Bhatt

Mobile #604-***-****: / Email: ac71a0@r.postjobfree.com

To be a part of a learning and competitive organisation that provides challenges and opportunities to progress through hard work and recognition.

Career Précis

Well versed in understanding client’s requirement and skilled in conducting system study, deciding milestones

Interacting with overseas clients and management.

Proven abilities in researching, adopting new training techniques to keep abreast with global standards. Exceptional skills in communication, presentation & mentoring A result oriented professional with more than 2 years of qualitative experience in Operations and Data Management.

Possess interpersonal, communication and organizational skills with demonstrated abilities in team management and customer relationship

An effective communicator with good relationship building & interpersonal skills. Possess a flexible & detail oriented attitude.

Professional Experience

Currently working as Lunch Supervisor in Greenfield Elementary School ( 1hour).

Organisation : HYATT HOTELS (Genpact )

Duration : Jan’2011 till Nov 2013

Job Profile

Contact centre specialist and floor supervisor

Taking 90+ calls and and booking for new room reservations and with 100 % accuracy and documenting the conversation simultaneously.

Eventually Worked in ( web based ) process and drafting and sending 12 to 15 emails in 60 minutes and ensure the TAT ( Turnaround time).

Ensuring the least cancellations to procure the business and the customers.

Taking continuous training and keeping myself updated with new polies and procedures of the company and the market.

Resolving the queries of guests and also going extra mile to explain about the hotel, its policies and also the highlights of the hotel and booking rooms with us.

Making daily reports using MS Excel, Spread sheet and also using MS Word when required by the client.

Interacting with clients

Responsible of training of new employees

Maintaining attendance records and making leave roster

Organisation : Proex Online LLC (MEDICAL COMPANY)

Designation : Sr. Office Assistant in Administration dept.

Duration : Jun’07 to Oct’09

JOB PROFILE

Reporting directly to the Managing Director of the company and was the first point of contact

Fixing up interviews, Aligning of Interviews and screening of candidates

Responsible for mentoring, guiding and training of new employees

Assigning employee code to the new joiners and explaining them the leave and attendance policy and preparing leave rosters, keeping track of it and resolving the issues arsing out of it

Providing assistance to employees at all levels in accordance with the company’s policy and procedures

Responsible for overall HR Admin function

Ensuring appropriate communication at all level staff

Proper co-ordination and communication with the US clients

Organising birthday events every month

Responsible for client call and average work week wise

Responsible for allocation of work to MT’s and QA’s

Organisation : IBM Daksh Duration : Jan2005-feb2007

Designation : Reservation In-Charge

Handled reservation problems and queries for united airlines (reservations) through emails, chats and calls

Supervising and managing a team

Supporting complete baggage department.

Actively interacting with the client supervisors to escalate and resolve order related problems

Building and maintaining the customer relationship on behalf of the client.

Meeting the targets of client and exceeding them

Co coordinating with different verticals

Professional Qualification

Done 1year Diploma in Multimedia from F-Tech.

Proficient with the use of Windows MS Excel, MS Word Spreadsheet and the Internet.

Done 1year Diploma in Health and Nutrition from All India Institute of Local Self Govt.

Academic Records

M.B.A.(Human Resource) 2010

Symbiosis, Pune

B. Com Pass 2005

Delhi University

12th 2002

St. Martins Public School, New Delhi, India (CBSE. Board).

10th 2000

St. Martins Public School, New Delhi, India (CBSE. Board).

Software Skills: Comprehensive exposure to MS Word, MS Excel, MS PowerPoint, Outlook spreadsheet and other Internet Applications.

Personal Profile

Permanent Address : 3703 – 117 Street nw, South Edmonton

Languages known- English, Hindi and Punjabi

Contact this candidate