Stephen J. Kocur

**** * ****** ******* ** *****

Phone 312-***-****

E-mail ac719w@r.postjobfree.com

OBJECTIVE: To obtain a long term position with an organization focusing on positive results using customer service skills and experience.

PROFESSIONAL EXPERIENCE

Avteq Inc.San Antonio TX 05-021*-**-****

Senior Project Manager/Customer Service

Responsible for managing Government Markets - specialized in military markets with a focus on GSA contracts.

Maintained, organized and processed purchase orders from start to finish

Sourced new vendors for product, pricing, volume discounts

Managed and maintained inventory on product for all jobs

Submitted purchase orders; purchased materials and finished goods including: steel, nuts, bolts, ancillary products (i.e. – furniture, textiles, consumer electronics)

Reviewed and planned needs, etc for the upcoming year based on accessing previous contracts

Maintained relationships with both material and ancillary suppliers.

Managed teams of project coordinators and installers on the ground level of comprehensive and turn-key jobs.

Attended and participated in Trade Shows throughout the country

Handled all customer complaints to resolve issues effectively.

REB Storage Chicago, IL 10/201*-**-****

Inside Sales/Customer Service

Effectively maintained assigned territories

Maintained, organized and processed new and old accountsl'

Acquired extensive product knowledge to better assist customers

Stone Peak Ceramics/ Accounts Payable 10-201*-**-****

Review and enter all freight bills

Input freight bills, modified and or correct existing bills and communicate as necessary to ensure internal data remains accurate

Lawson Products (Contract position thru First Temporary Services, Inc.) 3/2012 – 6/28/2012

Call Center - Customer Service Representative

Answered high volume of calls from customers, sales agents and other internal departments.

Interacted with customers daily, advising the status of open items, order processing, product audits, routing, and quotes.

Inputted orders, modified existing orders, and communicate as necessary to ensure internal data remains accurate. Verify account balances as needed.

Received, investigated, documented, and responded to all inquiries (via phone, fax, email and other internal systems) including orders, returns, shipment status, products, and invoices in accordance with established procedures.

Effectively handled all customer complaints to resolve issues effectively.

Dehler Mfg.Co Inc., Chicago, IL 07/2004- 02/2011

Senior Project Manager/Customer Service

Responsible for managing both Government and Educational Markets - specialized in military markets with a focus on GSA contracts.

Maintained, organized and processed purchase orders from start to finish

Sourced new vendors for product, pricing, volume discounts

Managed and maintained inventory on product for all jobs

Submitted purchase orders; purchased materials and finished goods including: steel, nuts, bolts, ancillary products (i.e. – furniture, textiles, consumer electronics)

Reviewed and planned needs, etc for the upcoming year based on accessing previous contracts

Maintained relationships with both material and ancillary suppliers.

Managed teams of project coordinators and installers on the ground level of comprehensive and turn-key jobs.

Attended and participated in Trade Shows throughout the country

Handled all customer complaints to resolve issues effectively.

Learning Curve Int’l/RC2 Corp., Chicago, IL/Oak Brook, IL 08/1999-07/2004

Inside Sales/Customer Service

Effectively maintained 263 accounts in 7 states

Maintained, organized and processed new and old accounts

Acquired extensive product knowledge to better assist customers

Promoted new products with existing accounts; Attended and participated in Trade Shows throughout the country

United Feather & Down, Des Plaines, IL 07/1998-08/1999

Production Manager

Increase Productivities with new training. Restructure Departments and managed four departments, totaling up to 30 employees.

EDUCATION

Northern IL University, DeKalb, IL

Roberto Clemente High School, Chicago IL

SKILLS

English, Ukrainian, Polish

Excel, Word, Outlook, AS400, SAP, Made to Manage

References Available Upon Request

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