A disciplined, assertive and self-
confident personnel studying in the
field of criminal justice. Service-driven
professional with broad skills in
customer service, team
communications, conflict resolution,
and administrative leadership.
Effectively educates and trains groups
and informs clients and colleagues
through multichannel communications,
ongoing planning, and time
management. Manages multiple tasks
to completion, handles interruptions,
and remains focused to ensure detailed
accuracy and optimal productivity.
Experience in supervising and
hospitality services that cultivated a
foundation of talent for top-level client
services roles with detailed
administrative and independent
Customer service rep II
Resolve customer issues and took corrective action in a timely, responsive manner.
File paperwork and organize computer-based
Answer and manage incoming and outgoing calls while recording accurate messages.
Build rapport with the customers.
Maintain professionalism and confidentiality while obtaining important information
Properly document all calls
100+ calls per day recruiting people to attend charity events.
Retrieved mail and distribute them to appropriate personnel and routine clerical duties.
Performed other assigned duties
100+ incoming calls per day for tech support, customer service, billing and sales.
Built personal relationships with each employee to increase morale and develop individual talent to satisfy the company and customers' needs.
Reviewed guest feedback and recommend actions for a continuously improve experience
Shared courteous and informative responses to phone and email inquiries from prospective
Strategic planning related to budgeting, revenue, business development, employee development and
Customer Service Rep.
Resolved guest complaints promptly and
Took initiative to find extra tasks when scheduled duties were completed.
Built and maintained effective relationships with peers and upper management.
Maintained positive relationships with company's existing accounts while building relationships to foster new business
Exhibited exceptional customer service
Focused on customer problem-identification and
MISSOURI STATE UNIVERSITY
Bachelor degree - Majoring in criminal justice
REFERENCE: Available on request
Sept 2018 - Till date
Mar 2014 - July 2014
March 2013 - October
September 2007 -
To be completed in
Proactive and assertive
Polite and friendly
I am a driven, highly motivated and
experienced professional seeking a
rewarding position in an established,
innovative organization with honorable
core values, where I can affect positive
change in the lives of others and the
community at large.
2238 N. Fairway Ave Springfield Mo.