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Customer Service Representative

Location:
Springfield, Missouri, United States
Salary:
13.00
Posted:
December 27, 2018

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Resume:

DIXIE MYERS

ABOUT ME

A disciplined, assertive and self-

confident personnel studying in the

field of criminal justice. Service-driven

professional with broad skills in

customer service, team

communications, conflict resolution,

and administrative leadership.

Effectively educates and trains groups

and informs clients and colleagues

through multichannel communications,

ongoing planning, and time

management. Manages multiple tasks

to completion, handles interruptions,

and remains focused to ensure detailed

accuracy and optimal productivity.

Experience in supervising and

hospitality services that cultivated a

foundation of talent for top-level client

services roles with detailed

administrative and independent

decision-making responsibility.

EXPERIENCE

Customer service rep II

Resolve customer issues and took corrective action in a timely, responsive manner.

File paperwork and organize computer-based

information.

Answer and manage incoming and outgoing calls while recording accurate messages.

Build rapport with the customers.

Maintain professionalism and confidentiality while obtaining important information

Properly document all calls

V.R.C

100+ calls per day recruiting people to attend charity events.

Retrieved mail and distribute them to appropriate personnel and routine clerical duties.

Performed other assigned duties

Lodge Ops.

100+ incoming calls per day for tech support, customer service, billing and sales.

Built personal relationships with each employee to increase morale and develop individual talent to satisfy the company and customers' needs.

Reviewed guest feedback and recommend actions for a continuously improve experience

Shared courteous and informative responses to phone and email inquiries from prospective

Strategic planning related to budgeting, revenue, business development, employee development and

marketing

Customer Service Rep.

Resolved guest complaints promptly and

professionally.

Took initiative to find extra tasks when scheduled duties were completed.

Built and maintained effective relationships with peers and upper management.

Maintained positive relationships with company's existing accounts while building relationships to foster new business

Exhibited exceptional customer service

Focused on customer problem-identification and

resolution.

EDUCATION

MISSOURI STATE UNIVERSITY

Bachelor degree - Majoring in criminal justice

REFERENCE: Available on request

Mediacom

communications

Sept 2018 - Till date

Muscular Dystrophy

Association

Springfield, Mo.

Mar 2014 - July 2014

Hotels.com

Springfield, Mo.

March 2013 - October

2013

T-Mobile Springfield,

Mo.

September 2007 -

October 2010

To be completed in

Fall 2019.

KEY SKILLS

Time management

Proactive and assertive

Results focused

Decision making

Planning

Polite and friendly

Team Management

CAREER OBJECTIVE

I am a driven, highly motivated and

experienced professional seeking a

rewarding position in an established,

innovative organization with honorable

core values, where I can affect positive

change in the lives of others and the

community at large.

CONTACT ME

ADDRESS:

2238 N. Fairway Ave Springfield Mo.

65803

TEL:

417-***-****

EMAIL:

ac7199@r.postjobfree.com



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