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Customer Service Administrative

Location:
Lagos, Lagos, Nigeria
Posted:
December 27, 2018

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Resume:

UKWANDU, RUTH NKIRUKA

**, ******** ****** ***** **** Ojota Lagos State.

E-mail: ac718e@r.postjobfree.com, ac718e@r.postjobfree.com

Mobile No. 080********, 080********

BIO DATA

Date of birth: August 20, 1978

State of origin: Anambra.

Local government area: Njikoka

Sex: Female

Marital Status: Single

Nationality: Nigerian

ACADEMIC QUALIFICATION

Date Institution Qualification

2010 Ladoke Akintola University of Technology, MBA Business Administration

Ogbomoso, Oyo State Marketing Option

2007 Ladoke Akintola University of Technology,

Ogbomoso PGD Management Studies.

2006 XL Management Service, Alagomeji, Certificate in Customer

Yaba, Lagos. Relation/Basic Teller Operations

2001-2003 Auchi Polytechnic, Auchi, Edo State. HND Secretarial Studies

(Lower credit).

1999-2000 Auchi Polytechnic, Auchi, Edo State. ND Secretarial Administration

(Lower credit).

1997-1998 Auchi Polytechnic, Auchi, Edo State. Certificate course in

Confidential Secretary

(Upper credit).

1995-1996 Lagos City Computer College, Ikeja Computer Science

Lagos. (Diploma)

1988-1993 The Apostolic Church Grammar School, Senior School Certificate Examination

Ketu, Lagos (May/June)

WORK EXPERIENCE

February 2018-Till Date Alcobond Nigeria Limited

7, Augustine Anozie Lekki Phase 1

Victoria Island Lagos State.

Position: Administrative Secretary/Account

Responsibilities

Secretarial Duties

Administering adhoc project, tasks as required and preparing documents

Ensuring preparation of documentation, presentations

Attend to clients enquiry/complaints

Manage Branch Admin Functions

Receiving incoming and outcoming calls

Preparing official documents e.g. letters, reports, invoices, Form M etc.

Site supervisions

Confirmation of shipping document/Preparing of Form M etc.

Aug. 2012 – Dec. 2015 Grafato Nigeria Limited

50, Olowo-ira Isheri

Lagos State.

Position: Customer Service/Secretary

Responsibilities

Take ownership of customers issues and follow problems through to resolution

Improve customer service experience, create engaged customers and facilitate organic growth

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Secretarial Duties

Oct. 2008 – March 2011 Bank PHB

Retail Banking Group,

7, Pepple Street, Ikeja – Lagos.

Position: Branch Secretary

Responsibilities

Attend to customers enquiry/complaints

Manage Branch Admin Functions

Preparing agendas and taking notes and actions

Managing confidential and sensitive material / information

Marketing of various banks products

Confirmation of shipping document

Receiving and sending reports/updates to clients

Receiving incoming and outcoming calls

Preparing official documents e.g letters, reports etc

Takes minutes at Branch meeting

Administrative Duties

July 2006 - Sept 2008 Guaranty Trust Bank PLC

Commercial Banking Group

Plot 10, Oba Akran Avenue, Ikeja - Lagos

Position: Branch Secretary

Responsibilities

Attend to customers enquiry

Account opening responsibility

Receiving, assessing and monitoring of emails on behalf of your Line Manager(s)

Managing and administering the scheduling of weekly, monthly, quarterly meetings

Builds a network and develops key relationships with other EA/ PA’s within the Business Area

Marketing of various bank’s products

Secretarial/administrative officer

Receiving and sending reports/updates to clients

Takes minutes at Branch meeting

Receiving incoming and outcoming calls

Preparing official documents e.g letters, reports etc

August 2004 – Feb. 2005 Wema Bank PLC

54, Marina Street, Lagos

Position: Personal Assistant

Responsibilities

Manage Branch Admin Functions

Organising schedules, maintaining diaries and arranging meetings as appropriate

Confirmation and cash request for bank branches

Customer enquiry/service

Account opening

Preparing official documents e.g. letters, reports etc

Computation of mutilated money

Assist in branch administrative maintenance approval

Secretarial/administrative officer

Receiving and sending reports/updates to clients

Receiving incoming and outcoming calls

2003-2004 Idogha Secondary School Nung-Oku Uruan

Education Instructor/Secretarial Duties (N.Y.S.C.)

Akwa Ibom State

Position: Educational Instructor/ Administrative officer

Responsibilities

Education instructor/ (English, Commerce, Economics, Book-keeping)

Secretarial duties

Receiving and sending reports/updates to clients

Administrative duties

2000-2001 Javic Oil Nigeria Limited

Customer Services,

Ondo State

Position: Secretary/Customer Service

Responsibilities

Prepare memo, circulars and letters

Improve customer service experience, create engaged customers and facilitate organic growth

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Adhere to and manage the approved budget

Keeping contacts with contractors on behalf of the Head of department

Takes minutes at departmental meeting

1996-1997 Fence Technology,

Maryland, Lagos

Position: Secretary/Customer Relation Officer

Responsibilities

Secretarial duties

Attend to customers’ request.

Receiving visitors and calls

Customer enquiry/service

Preparing official documents e.g. letters, reports etc.

SKILLS

Microsoft Word: Excellent Usage in Excel, PowerPoint, Microsoft Outlook and others.

Administrative skills: Ability to work with less supervision, Highly dedicated, creative, Good writing and reporting skills, ability to priorities tasks, ability to manage mood swings, good team player etc.

2010 TRAININGS Banker Academy

(THE EDCOMM GROUP EDUCATION – COMMUNICATION)

Personal Effective, Time Management and Organizational skill

Basic sales and Marketing

Customer service

Effective Business Writing

Negotiation skills

Project Management

Telephone Etiquette

INTERESTS Reading, meeting people and Music.

REFEREES

Available on Request



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