UKWANDU, RUTH NKIRUKA
**, ******** ****** ***** **** Ojota Lagos State.
E-mail: ac718e@r.postjobfree.com, ac718e@r.postjobfree.com
Mobile No. 080********, 080********
BIO DATA
Date of birth: August 20, 1978
State of origin: Anambra.
Local government area: Njikoka
Sex: Female
Marital Status: Single
Nationality: Nigerian
ACADEMIC QUALIFICATION
Date Institution Qualification
2010 Ladoke Akintola University of Technology, MBA Business Administration
Ogbomoso, Oyo State Marketing Option
2007 Ladoke Akintola University of Technology,
Ogbomoso PGD Management Studies.
2006 XL Management Service, Alagomeji, Certificate in Customer
Yaba, Lagos. Relation/Basic Teller Operations
2001-2003 Auchi Polytechnic, Auchi, Edo State. HND Secretarial Studies
(Lower credit).
1999-2000 Auchi Polytechnic, Auchi, Edo State. ND Secretarial Administration
(Lower credit).
1997-1998 Auchi Polytechnic, Auchi, Edo State. Certificate course in
Confidential Secretary
(Upper credit).
1995-1996 Lagos City Computer College, Ikeja Computer Science
Lagos. (Diploma)
1988-1993 The Apostolic Church Grammar School, Senior School Certificate Examination
Ketu, Lagos (May/June)
WORK EXPERIENCE
February 2018-Till Date Alcobond Nigeria Limited
7, Augustine Anozie Lekki Phase 1
Victoria Island Lagos State.
Position: Administrative Secretary/Account
Responsibilities
Secretarial Duties
Administering adhoc project, tasks as required and preparing documents
Ensuring preparation of documentation, presentations
Attend to clients enquiry/complaints
Manage Branch Admin Functions
Receiving incoming and outcoming calls
Preparing official documents e.g. letters, reports, invoices, Form M etc.
Site supervisions
Confirmation of shipping document/Preparing of Form M etc.
Aug. 2012 – Dec. 2015 Grafato Nigeria Limited
50, Olowo-ira Isheri
Lagos State.
Position: Customer Service/Secretary
Responsibilities
Take ownership of customers issues and follow problems through to resolution
Improve customer service experience, create engaged customers and facilitate organic growth
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Secretarial Duties
Oct. 2008 – March 2011 Bank PHB
Retail Banking Group,
7, Pepple Street, Ikeja – Lagos.
Position: Branch Secretary
Responsibilities
Attend to customers enquiry/complaints
Manage Branch Admin Functions
Preparing agendas and taking notes and actions
Managing confidential and sensitive material / information
Marketing of various banks products
Confirmation of shipping document
Receiving and sending reports/updates to clients
Receiving incoming and outcoming calls
Preparing official documents e.g letters, reports etc
Takes minutes at Branch meeting
Administrative Duties
July 2006 - Sept 2008 Guaranty Trust Bank PLC
Commercial Banking Group
Plot 10, Oba Akran Avenue, Ikeja - Lagos
Position: Branch Secretary
Responsibilities
Attend to customers enquiry
Account opening responsibility
Receiving, assessing and monitoring of emails on behalf of your Line Manager(s)
Managing and administering the scheduling of weekly, monthly, quarterly meetings
Builds a network and develops key relationships with other EA/ PA’s within the Business Area
Marketing of various bank’s products
Secretarial/administrative officer
Receiving and sending reports/updates to clients
Takes minutes at Branch meeting
Receiving incoming and outcoming calls
Preparing official documents e.g letters, reports etc
August 2004 – Feb. 2005 Wema Bank PLC
54, Marina Street, Lagos
Position: Personal Assistant
Responsibilities
Manage Branch Admin Functions
Organising schedules, maintaining diaries and arranging meetings as appropriate
Confirmation and cash request for bank branches
Customer enquiry/service
Account opening
Preparing official documents e.g. letters, reports etc
Computation of mutilated money
Assist in branch administrative maintenance approval
Secretarial/administrative officer
Receiving and sending reports/updates to clients
Receiving incoming and outcoming calls
2003-2004 Idogha Secondary School Nung-Oku Uruan
Education Instructor/Secretarial Duties (N.Y.S.C.)
Akwa Ibom State
Position: Educational Instructor/ Administrative officer
Responsibilities
Education instructor/ (English, Commerce, Economics, Book-keeping)
Secretarial duties
Receiving and sending reports/updates to clients
Administrative duties
2000-2001 Javic Oil Nigeria Limited
Customer Services,
Ondo State
Position: Secretary/Customer Service
Responsibilities
Prepare memo, circulars and letters
Improve customer service experience, create engaged customers and facilitate organic growth
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Adhere to and manage the approved budget
Keeping contacts with contractors on behalf of the Head of department
Takes minutes at departmental meeting
1996-1997 Fence Technology,
Maryland, Lagos
Position: Secretary/Customer Relation Officer
Responsibilities
Secretarial duties
Attend to customers’ request.
Receiving visitors and calls
Customer enquiry/service
Preparing official documents e.g. letters, reports etc.
SKILLS
Microsoft Word: Excellent Usage in Excel, PowerPoint, Microsoft Outlook and others.
Administrative skills: Ability to work with less supervision, Highly dedicated, creative, Good writing and reporting skills, ability to priorities tasks, ability to manage mood swings, good team player etc.
2010 TRAININGS Banker Academy
(THE EDCOMM GROUP EDUCATION – COMMUNICATION)
Personal Effective, Time Management and Organizational skill
Basic sales and Marketing
Customer service
Effective Business Writing
Negotiation skills
Project Management
Telephone Etiquette
INTERESTS Reading, meeting people and Music.
REFEREES
Available on Request