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Customer Service Representative

Location:
Nairobi, Kenya
Salary:
70,000KSHS
Posted:
December 27, 2018

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Resume:

CURRICULUM VITAE

MAUREEN MUTHONI IRUNGU

+254-***-***-***, +254-***-***-***)

Email: ac718c@r.postjobfree.com

P.O.BOX 4580- 00100

OBJECTIVE: To strengthen my career in hotel industry where I can use my diverse skills, knowledge and efforts and add value to the organization. I have relevant experience in Hospitality Management as well as customer related service, therefore I seek an opportunity to show my abilities and I am eager to contribute my creativity and hard work towards success and growth of the organization.

HIGHLIGHTS

Certificate in computer studies

Diploma in public relations

Excellent computer skills

Excellent English communication skills, both oral and written

Ability to offer effective and efficient services

Initiative and ability to work independently and creatively

Strong interpersonal skills, a team player as well as results oriented

Effective leadership, decision making and administrative skills

Discretion, good judgment, organizational and management ability

Personal Details

Date of Birth: 23.03.1988

Place of Birth: Muran’ga County

Sex: Female

Religion: Christian

Nationality: Kenyan

PROFESSIONAL PROFILE AND WORK EXPERIENCE

Broadly trained and highly disciplined Hotelier with experience in Hotel management and Public relations. I am qualified to work in various departments in the Hotel Industry such as Food and Beverage.

MAY 2006-JAN2007: FAN FACE AUTO PARTS LTD, NAIROBI

POSITION: Customer Service Representative

Taking stock of supplies, reconciliation, preparation and maintenance of records

To cah money and give change (billing)

MAY 2008- SEPT 2009: SELF EMPLOYED

ABBIEZ ENTERTAINMENT

Taking stock of supplies, reconciliation, preparation and maintenance of records

To cash money and give change ( billing)

To write summary of sales (book-keeping of accounts)

Promotion and advertisement of my business enterprises

OCT 2009-TO DATE INTER- CONTINENTAL, NAIROBI

POSITION: Waitress in Food and Beverage Department

DUTIES

To serve food and drinks

To set reset and clearing tables

To cash/ run cards and give change (billing)

Generally, duties and functions may change from time to time depending on the work capacity at the discretion of the management.

AWARDS

June-July 2009: Certificate of achievement- room to grow. Trained on Be My Guest- A Guest Courtesy Programme covering Basic skills and Guest Relations.

March 2009: Certificate of achievement- Room to grow. Trained in the field of hygiene an successfully passed the exam in the areas of General Hygiene, Personal Hygiene and Introduction to Food Microbiology, Pest Control and Work Safety.

EDUCATION AND PROFESSIONAL DEVELOPMENT

JUNE 2007: Ricatti Business College of East Africa

Diploma in Customer Relations (single subject)

OCT 2006- MARCH 2007: Mentor Computing College, Nairobi

Certificate in Public Relations

2002-2005: Komothai Technical High School, Kiambu

Examination Body K.C.S.E

1994-2001: Zawadi Primary School, Nairobi

Examination Body K.C.P.E

COMPUTER SKILLS

Computer application and Ms Dos, Windows 95,98, XP

Proficient in Microsoft office MS Word, MS PowerPoint, MS Excel and MS Access

Information and communication using the computer and managing files- windows 95, 98 and XP

Internet and E-mail user skill

LANGUAGE SKILLS

English and Swahili (mother tongue- kikuyu)

AFFILIATION AND MEMBERSHIP

Member of both the Red Cross Society and Science Clubs in High Schools

Member of Volleyball club in both High School (up to District levels) and Inter- continental Hotel

Member of the Kenya Union of Domestic, Hotels, Educational Institutions, Hospitals and Allied Workers (KUDHEIA)

Member of Inter- continental Co-operative Sacco, Nairobi

Member of the Hospitality and Tourism Sports Organization (HOTOSCO)

HOBBIES

Music, Movies, Sports, Travelling, Community work, Socializing and Surfing the net

REFERENCES

Mr. GEOFFRY MAWEU

Food and Beverage Maitra ‘de Inter- continental Hotel

Phone: +254-***-***-***

Mr. JOHN WERU

Co-operate Manager CIC Insurance

Phone: +254-***-***-***

Mrs. LYDIA WACHIRA

Compuera Academy

Phone: +254-***-***-***



Contact this candidate