Passionate agile practitioner constantly learning new ways to deliver your products in a timely manner with excellent design
Certified Scrum Master and Product Owner with extensive experience in functional specifications, project implementation and technology production for high-value business initiatives. Special talent for assessing and analyzing project scope through methodology, feasibility and functionality. Excel at leading iterative sessions, metrics reporting and iterative project lifecycles. Adept at driving high caliber teams to exceed client expectations by delivering concise, trouble-free products. Gain credibility for developing scalable, performance-oriented software solutions, establishing business continuity and achieving growth objectives.
Technical proficiency in Microsoft Office Applications, Photoshop, InDesign, Atlassian JIRA Agile, Tempo, Confluence, Trello, Microsoft VISIO.
Areas of Excellence:
Scrum Framework • Agile Methodologies • Crucial Conversations • Agile Coaching
Organizational Coaching • Technical Solutions • Release Management • Software Coding Documents
Cross-Functional Teams • Product & Launch Strategies • Data Analysis • New Team Creation • DevOps
Professional Work History
SAMARITAN MINISTRIES INTERNATIONAL Aug 2013 – Present
Business Analyst / Project Coordinator
Coordinate and execute all aspects of project management, software development/deployment and client relations to support the critical healthcare needs of 230,000 ministry members. Instrumental in managing a high-volume workload to ensure the delivery of new solutions according to expectations. Work closely with clients to provide consultative and technical support for business applications including Slack, Sysaid, Kayako, and JIRA Agile. Play an integral role in resolving trouble tickets, ensuring prompt response to production issues. Successfully manage system enhancement projects for ordering, provisioning and testing applications. Sustain partnerships with 3 development teams, 300 employees, product managers, end users and members to ensure project solutions and facilitate troubleshooting. Participate in joint product improvement projects, gaining expertise on methodologies, best practices and meticulous business requirements. Lead agile teams through software procurements, contract analysis, project lifecycles and standardization guidelines to support rapid application development.
Established reputation for minimizing costs, providing detailed documentation and developing functional specifications based on data analysis.
Instituted applications to streamline automated enrollment and billing activities for members.
Recognized by the CIO and Senior Managers for servant leadership and outstanding contributions throughout tenure.
Devised a turnaround initiative to eliminate unnecessary costs associated with medical bills, resulting in a 90% reduction in over charges.
Secured $15K annually by diligently identifying software redundancies in service desk platforms.
Spearheaded live technical assistance from 15% to 85% by developing online self-service applications that significantly impacted mission-critical operations.
Reduced data entry activities by leveraging automation and visualization improvements to back-end reporting.
Formulated a project for tiered membership levels, achieving a $7 Million reduction in operating costs annually.
SAMARITAN MINISTRIES INTERNATIONAL Apr 2013 – Aug 2013
Optimized success of database management systems through direction of software automation, customer satisfaction and project delivery. Teamed with development staff to create custom software solutions, identify business needs and amplify technology systems. Stepped into position and learned all aspects in the midst of high-pressure situations with clients; recognized by management for hitting the ground running. Mastered process logic to understand programmer coding and create simple, effective chain of communication to stay on top of each project and relay information to clients.
Directed the transformation and integration of Waterfall to Agile methodologies.
Orchestrated the pilot for agile software development, resulting in the addition of internal software teams.
Partnered with executives and the board of directors to effectively manage and implement strategic data standards.
Utilized SQL to develop reports, query multiple databases and retrieve vital information.
Functioned as a key liaison for business stakeholders and teams to ensure quality product and service delivery.
Education & Credentials
Bachelor of Arts, English
Concentration in Business Communications
ILLINOIS CENTRAL COLLEGE
Associate of Arts & Science
Certified Scrum Master
Certified Scrum Product Owner
ITIL® Foundation Certificate in IT Service Management
Axelos Global Best Practice
MEMBER – Scrum Alliance
MEMBER – Sigma Tau Delta International English Honor Society
MEMBER – Phi Theta Kapp Honor Society
VOLUNTEER – Audio & Visual Communications, New Hope Bible Fellowship