Customer Service Manager

JERRY N. MABELIN

Flat **, Bldg. ****, Road # **53, Blk. 302, Manama, Bahrain

Mobile No. 66913335

E-mail: *************@*****.***

OBJECTIVES

Seeking position in a reputable organization which utilizes my strong leadership skills and which will provide a valuable supervisory experience and provides an opportunity for career development.

SUMMARY OF QUALIFICATIONS

2 years of supervisory experience with 15 junior staffs in restaurant.

2 years of supervisory experience handling 50 employees in a farm.

Proven excellent customer service skills.

Proven ability in making decision, management, and complete interactions with the guests.

Ability to establish a good working relationship and ability to build a strong team.

WORKING EXPERIENCE

Shake Shack Bahrain – Crew Trainer

Bahrain City Center

January 2016 up to present

Monitoring all the product temperatures were followed at all times and logged.

Maintaining the cleanliness and sanitation at all times.

Continuously communicate with the people in the kitchen regarding with the orders outlined in the KDS screen.

Ensures the overall quality presentation and appearance of finished products adhere to the standards.

Observing FEFO at all times.

Managing/communicating to the staff in the kitchen that all the orders are going out on time.

Encouraging multi tasking to the group and keeping everyone happy inside the kitchen.

Continuously communicate to the group regarding with special orders.

Ensuring that all products are served fresh and keeping the burgers with SMILEY appearance.

The captain of the ship (kitchen).

Le Chocolat Café Restaurant – FOH Supervisor

P.O box 2415 Manama, Bahrain

December 2013 – September 2015

Ensuring a smooth dining and bar experience of the guest.

Supervising 15 staff or more daily.

Makes stock requisition.

Handles and resolve guest complaint.

Schedules event and reservations.

Handles outdoor and indoor catering.

Makes weekly schedule and daily assigned area.

Makes attendance summary for payroll.

Trains newly joined staff.

Evaluates staff performance.

Over all in charge in the absence of the manager.

Daily inspection of uniforms, kitchen area, and dining area.

Le Chocolat Café Restaurant – Waiter

P.O. box 2415Manama, Bahrain

September 2011 – December 2013

Greet and welcome the guest.

Attend to guest and take order.

Offer information and suggestions about the menu.

Clear and friendly communication skills.

Ensures guest satisfaction.

Red Sea Palace Hotel - Waiter

P.O. box 824Jeddah21421 K.S.A

September 2009 – January 2011

Set table cutlery, serviettes and condiments before the start of meals.

Seat the guests when they arrive, take their orders, and serve food and beverages.

Know the menu extensively so that I can answer any questions the guest may ask.

Take drink orders in a timely manner once the customers have been seated.

Ask for appetizer orders.

Take orders meticulously and remember which meal goes with which guest at the table.

Deliver meal in a timely manner and before leaving the table.

Clear the table when the guest is finished.

Recommend desserts and/or after-dinner drinks.

Bring the check when it is apparent that the diners are finished.

Ragus Ventures Incorporated – Farm Assistant Supervisor

Bukidnon, Philippines

Jan 2007 – Jan 2009

In-charge of timekeeping.

Supervise other regular employees during a major portion of the employee's work time duties include assigning, reviewing and evaluating work.

Teaches and enforces safety regulations.

Prepares soil for planting; plants, cultivates and harvests crop.

Schedules and oversees repairs on farm machinery and equipment.

Applies chemicals and sprays; supervises site spray applications.

Assists in research work by taking samples and sample tests, taking readings, and maintaining records.

PERSONAL DATA

Date of Birth : April 10, 1985

Age : 30 years old

Sex : Male

Language : English / Filipino

Nationality : Filipino

Passport No. : ECO772409

CPR No. : 850448409

EDUCATION

Central Mindanao University

Bachelor of Science in Mechanical Engineering

MusuanMaramag, Bukidnon Philippines

2004 – 2007

Bukidnon National School of Home Industries

Poblacion, Maramag, Bukidnon Philippines

2000 – 2004

Dagatkidavao Elementary School

Valencia City, Bukidnon Philippines

1993 – 1999

REFERENCES

Reference available upon request

Contact this candidate