Nathan Olejniczak

**** ********* ****** **** ****, Wisconsin 53095

Telephone: 262-***-**** Email: ac712w@r.postjobfree.com

Information Technology Specialist with 18 Years of Industry Experience

Help-Desk Support & Training/Project & Program Management/Server & Systems Administration

Professional Profile

An innovative and solutions-oriented Information Technology professional contributing over 18 years of diverse industry experience working in all facets of IT, relationship, and technical project management in a variety of capacities and environments. A performer and troubleshooter able to successfully prioritize workflow, field and resolve issues, manage multiple and concurrent projects and responsibilities, and meet and exceed challenging goals and objectives. Quick learner with an ability to rapidly achieve organizational integration, easily assimilate job requirements, and aggressively employ new ideas, concepts, methods, and technologies. Strong skill set in developing, analyzing, and employing complex network environments and extensive product knowledge in hardware/software deliverables. Superior qualifications in team facilitation and group collaboration; proven leadership with clients, consistent quality in technical development of colleagues/subordinates, and demonstrated track record leading project teams to success on time and under budget. Strong interpersonal, analytical, critical-thinking, and troubleshooting skills. Extensive knowledge of all Microsoft Products. Excellent written, oral, and technical aptitude.

Core Competencies

Project/Program Management

Strategic Technology Planning

Network Security/Administration

Customer Service Support

Personnel Management

Help Desk Support/Management

Data Back-Up/Preparedness

LAN/WAN Configuration

Technology Assessment/Analysis

Operational Maintenance

Workflow Change/Development

Hardware/Software Procurement

Hardware Configuration

Disaster Recovery

Systems/Server Administration

Desktop/Application Support

Group Presentations/Training

Vendor/Supplier Relations

Network Design/Implementation

Team Facilitation/Collaboration

Installation/Configuration/Testing

Professional Chronology

PC/LAN Analyst Menomonee Falls, WI Apr. 2011 - Current

Wells Fargo

Contractor – Technical Support/Analyst Menomonee Falls, WI Apr. 2009 – Nov. 2011

Halquest (Dec. 2010 – Mar. 2011)

Wells Fargo (Nov. 2009 – Nov. 2010)

Froedtert Hospital (Apr. 2009 – Oct. 2009)

Technical Analyst Brookfield, WI Nov. 2005 – Jan. 2009

Fiserv

Technical Analyst Brown Deer, WI Oct. 2004 – Oct. 2005

Rite-Hite

Contractor - Desktop Support Specialist Milwaukee Area, WI Jul. 2002 – Sept. 2004

Tek Systems (Sept. 2004 – Oct. 2004/Jul. 2002 – Nov. 2003)

Landmark on the Lake (Sept. 2004 – Oct. 2004)

Briggs & Stratton (Sept. 2003 – Sept. 2003)

Kohl’s Department Store (Aug. 2003 – Aug. 2003)

Northwestern Mutual (Aug. 2002 – Jul. 2003)

Johnson Controls (Aug. 2002 – Sept. 2002)

Car Max (Mar. 2002 – Jul. 2002)

AGFA (May 2004 – Sept. 2004)

Froedtert Hospital (Nov. 2003 – Apr. 2004)

LAN Voice R&R Brown Deer, WI Dec. 2000 – Feb. 2002 Metavante Corporation

Nathan Olejniczak Resume Page Two

Key Qualifications/Highlights of Professional Experience

Evaluation and Planning:

Directed projects that affected 100s of users; effectively adapted to each project and its scope.

Successfully managed a broad range of IT initiatives; oversaw the Help Desk, Network, Desktop, and Application Support and LAN Configuration; served as Project Manager, and Systems and Server Administrator.

Facilitated the development, implementation, and administration processes and procedures to ensure the reliability, recoverability, and optimum performance of network systems; created and facilitated organizational disaster recovery and security.

Technology Purchasing: full control of IT product evaluation, RFP’s, and purchases; negotiated and leveraged outside consultants, vendor relationships, and product offerings, revised purchasing processes, managed hardware life cycles, and reused viable equipment; resulted in significant savings in both time and money while improving the quality of end-user computing experience.

Ordered software and performed the appropriate installations, rollouts, configurations, and trainings.

Evaluated organizational needs and developed long and short-term strategies for hardware and software computing enhancements that support business and service-level objectives.

Implemented and updated all technology-based procedures and policies as needed and created, and delivered effective training and presentation materials.

Customer Service:

Performed day-to-day server operations; created and updated user accounts, changed passwords, checked logs, initiated daily/weekly maintenance, and performed backups.

Responded to up to forty (40) "first resolution" support calls a day; performed desk side support between scheduled phone times.

Prioritized cases; assigned and responded to help desk tickets; provided technical assistance to end-users.

Used Lotus Notes/Outlook to answer support requests via email.

Provided follow-up technical/phone support to ensure a smooth transition after spearheading hardware and OS upgrades.

Help Desk Support:

Responsible for all levels of on-the-spot service and support; analyzed computer problems, cleaned viruses, provided emergency support for software and hardware issues, and installed and configured new computers; installed and troubleshot Windows 95/98/NT/2000/XP/7/8/10.

Developed and maintained a library of DMS records for workstation and laptop images Troubleshot hardware/peripheral malfunctions using diagnostic devices and software.

Maintained all aspects of the organization’s IT hardware and software, data and telecommunications systems; configured hardware and software with ease, speed, and knowledge.

Routinely ensured operating systems were up to date and that applications were updating correctly; continually monitored update warnings pertaining to department software and ensured that the servers had the proper software updates and were functioning well, that all physical systems were meeting certain performance benchmarks, and that physical systems were running correctly.

Installed network printers on print servers; configured clients to connect to printers; provided extensive support for HP, Xerox, IBM, and Canon printers.

Created Images with Symantec Ghost and Altiris Imaging; deployed images via multicasting.

Server and Network Maintenance:

Configured, maintained, and troubleshot Lan/WAN/WiFi networks.

Performed daily maintenance and tracking of mainframe host programs, institution banking websites, and approximately twenty (20) Windows based servers.

Monitored and analyzed networks using Solarwinds.

Initiated backup procedures and performed maintenance on Novell servers and Windows servers; restored everything to working order when finished.

Troubleshot remote access issues, vpn/iPass/myED/Pulse, Blackberry BES, iPhones, and tethering issues.

Nathan Olejniczak Resume Page Three

Technical Addendum/Breadth of Knowledge

Operating Systems:

Windows 9x, NT, 2000, XP, 2003, Vista, 7, 8, 10, Citrix

Applications:

Active Directory CWS Deposit Automation Director Heat, Support Track, GWI, and Remedy Helpdesk Software

HP Open View Insight Teller Lotus Notes/Lotus Suite Microsoft Office 97/2000/XP/2003/2010/2013/2016

Microsoft Project Nortel VPN Client and Server Oracle Adi/Browser Premier Teller

Remote Capture Tivoli EPIC Visio Factset Bloomberg Adobe Products

Imaging:

Altiris Imaging Drive Image Pro Symantec Ghost Cosmic

Antivirus:

Kaspersky Antivirus Mcafee Antivirus NOD32 Symantec/Norton Antivirus Trend Micro

Remote Management:

AT&T Labs VNC (and Variations) Control IT Microsoft Terminal Services/Remote Desktop/Remote Assistance

RAdmin Symantec PC Anywhere Webex

Backup/Disaster Recovery:

Backup Exec CA ARCServ Legato Novastore NAS Snapshots

Hardware:

Blackberries/iDevices/Android IBM/Lenovo, Dell, HP, and Compaq Servers, Workstations, and Laptops HP, Xerox, Canon, Epson, Ricoh and Unisys Printers Cisco, Bay Networks, HP, Linksys, D-Link Routers Switches and Hubs Belkin, IOGEAR, Minicom KVM Switches

References Furnished Upon Request

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