Administrative Assistant Medical

CYNTHIA S. CRANMER

*** ***** ****, **************, ******* 47130-5445

Residence: 812-***-**** Cellular: 502-***-****

***@***.***

Objective: To secure a position with an established medical facility where I can utilize my knowledge,

experience, strong interpersonal skills and administrative proficiencies. I’m a self-starter with

exceptional organizational skills and commitment to excellence. I thrive in both independent

and collaborative work environments.

Professional Experience:

2007-Present Dr. Julene B. Samuels, Louisville, KY

Practice Administrator/Surgery Scheduler/ Credentialing Coordinator/

New Patient Coordinator/Study Coordinator

Managing a busy aesthetic plastic surgery office. Responsibilities include: supervising office

staff (clinical and business), processing payroll, maintaining practice financial and personnel

records, conduct business analysis using excel spreadsheets detailing monthly and yearly

revenue generated from products and procedures, expense management, and develop action

plan to achieve and exceed goals. All credentialing for physician as well as clinical and

surgical staff. Develop strong customer relations, present quotes and financing options for

surgeries, and coordinate all communications with prospective clients. Able to present and

fully explain complicated financing options in a sensitive manner. Schedule all surgeries with

hospitals and surgical centers. Monitor and finalizing pre-op surgery medical clearance for

clients, processing prescriptions per doctor’s instructions. Follow-up with clients after

surgery to monitor the post-op care instructions. Assisting physician with consults, post-op

care. Preparing room and supplies needed for appointments, assisting patients during their visit,

educate clients on procedures of interest. When monitoring office efficiency and

profitability, taking any necessary corrective actions when warranted. Do all ordering of office

and medical supplies. Implementing new studies with various companies, and subsequently

securing grant approval for site studies; conduct all screening, enrollment, protocol procedures

and follow-up visit per FDA and OSHA guidelines, provide quality data of each study. Keeping

spreadsheet of consignment of surgical devices used during surgery, insuring that all surgical

instruments are sterilized and kept in proper order per surgical procedure/procedures. Develop

structure and implement electronic medical records (EMR) system. Develop templates and

establish database of referring physicians. In-house marketing that includes organizing and

conducting seminars; mailings; practice website updated with current/new products and

procedures. Coordinating and scheduling meetings for physician with other physicians,

coordinate office training for physicians/physician/clinical staff. Manage staff to

ensure they deliver the highest quality services to maximize customer satisfaction.

1990-2007 Dr. Norman D. Radtke, Louisville, KY

Administrative Assistant / Receptionist (Left to accept above position)

Worked in main office and traveled to five satellite offices in Kentucky and Indiana weekly

with retina specialist. Scheduled appointments and prepared schedules for all offices;

coordinated/organized patient records for all offices; processed prescriptions per doctor’s

instructions; processed and maintained all insurance information; processed referral

information; answered telephone calls from patients; checked patients in and out; collected

co-pays and balances due on patients’ accounts; prepared spreadsheets and graphs detailing

quarterly and yearly percentages of revenue for all offices; responsible for appointment recalls/

all patient survey, analyzed data and reported results.

1989-1990 Dr. Havens Group, Jeffersonville, IN

Receptionist (Left to have child)

Responsible for reception area; scheduled appointments/surgery for seven family physicians;

typed/processed /filed medical reports; answered/processed telephone messages; processed

prescriptions per doctors’ instructions; extensive data entry.

1987-1989 Byck’s Department Store – Louisville Galleria, Louisville, KY

Lancôme Manager (Store Closed)

Extensive experience in sales, beauty advising, merchandising, advertising and customer

service; trained and supervised staff; responsible for purchasing, inventory control and

recordkeeping; conducted public relations through fashions shows, seminars and sales

events; designed and constructed store displays.

Education and Training:

Indiana University Southeast

Spencerian School of Fashion Merchandising

Licensed cosmetologist in the State of Indiana

Certified study coordinator for Allergan

Proassurance Indemnity Continuous Training and Certification 2012-2018

Continuous Medical Education hours earned

Numerous seminars in cosmetology, medical and aesthetic plastic surgery fields

References: Mary Lynne Frost

Formerly: Administrative Assistant (Retired after 25 years of service)

Mercer Human Resource Consulting

462 South Fourth Street

Louisville, KY 40202

Cellular: 502-***-****

Stephen L. Petters

Finance & General Manager (Retired)

M&R, Inc.

506 East Market Street

Jeffersonville, IN 47130

Cellular: 502-***-****

Contact this candidate