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Assistant Customer Service Manager

Location:
Kampala, Uganda
Posted:
December 26, 2018

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Resume:

MUJJUZI NIZZARH

P.O.BOX *****

Kampala, Uganda

ac711i@r.postjobfree.com

078*******/ 070*******

The Human Resource Manager,

Taxif Uganda,

Plot 37 Ntinda II Rd,

Nagguru,Uganda.

**/**/ ****.

Dear hiring manager,

Ref: APPLICATION FOR THE POST OF OPERATIONS SPECIALIST.

My name is Mujjuzi Nizzarh, a Ugandan citizen, majored in Transport and logistics Management from Makerere University Business School, With over four years of professional experience, I apply for the post of Operations Specialist in your organization with great enthusiasm.

Whilst completing my University studies, I worked in a chain of business lines ranging from Customer Service, Administration Assistantance as well as logistics operations. My responsibilities in thse roles included providing face-to-face customer service, assisting with stock movements, visual merchandising, providing office support and lastly perform day to day operations in logistics based fraternities. This background has given me key employability skills while also allowing me to experience working in a professional and fast-paced work environment.

With regard to my ability to meet the specific requirements of this job, some examples include;

Analyse data to come up with best experience for stakeholders; here am talking about the drivers, the clients or users and other different parties partizan. This is something I have been involved in, I talk to a number of drivers, listen to feedback from many customers and with this all I have the right mindset to tackle any challenges in this system to not only see Taxify grow further but to also live on after we gone as well.

Onboard new Drivers; I believe that for any team success to be implemented, cooperation and support for one another has to be effective. With this drivers will be motivated and they will do what they have to do promptly ie. duties that deal with training sessions, follow up on driver and clients queries or complaints, time management, amongst other duties will be well taken care of if am given the mandate to coordinate it.

Develop and execute strategies to keep the churn rate at minimum; This is very important in service businesses and its defined as the percentage of subscribers to a service who discontinue their subscriptions to the service within a given time period. We shouldn't just be looking at reducing this rate but rather also considering maximization of profits. And here the core strategy comes in by reducing on the driver and customer complaints, when both parties are happy then it's a win-win situation. Given the opportunity to take this on, I have a few ideas to put across to curb this.

Furthermore I have attached my resume and look forward to getting an interview with you to discuss more in regards to this job.

Yours sincerely,

Mujjuzi Nizzarh.

MUJJUZI NIZZARH

P.O.BOX 33782,

KAMPALA (U)

Tel. 078******* / 070*******

Email:ac711i@r.postjobfree.com

BRIEF PROFILE:

I am a down to earth, disciplined and ethical type of person pursuing bachelors in Transport and Logistics Management with up to to 4 years working experience in different working environments.

Whilst completing my University studies, I worked in a chain of business lines ranging from Customer Service, Administration Assistantance as well as my core fraternity; logistical Operations. My responsibilities in these roles included providing face-to-face customer service, assisting with stock movements, visual merchandising, providing office support and lastly perform day to day operations in logistics based fraternities. This background has given me key employability skills while also allowing me to experience working in a professional and fast-paced work environment.

I have also acquired knowledge from service industries and organizations, strong business acumen, marketing and good negotiation skills as my work involves working with different people, different livelihood while maintaining a motivated team through mentoring and training for continuous improvement which has greatly improved my wide range of social and business contacts.

EDUCATION BACKGROUND

2014-2018

MAKERERE BUSINESS SCHOOL,

KAMPALA.

BA. TRANSPORT &

LOGISTICS MGT.

2012 - 2013

EAST HIGH SCHOOL, NTINDA

UACE

2010 - 2011

KINAAWA HIGH SCHOOL KAWEMPE

UCE

2001 - 2007

CITY PARENTS SCHOOL, KAMPALA

PLE

WORKING EXPERIENCE

AUGUST 2016- TO APRIL 2018: SPEDAG INTERFREIGHT, KAMPALA

Am currently working here as an Operations Officer performing duties for both Imports and

Exports departments. With this I have got experience in this field and also got hold of how to solve challenges associated with the field work.

RESPONSIBILITIES HELD:

Container Inspection

Cargo Tracking

Motor vehicle Inspection

Cargo deliveries to client’s premises

Picking and dispatch of shipping docs.

Follow upx of cargo majorly coffee to main yard or warehouse

Dispatching of trucks to proceed to Mombasa.

• Moving releases to get cargo exited.

•Ensuring all shipments are labeled and delivery address is correct

•Coordinate and monitor supply chain operations

•Ensure premises, assets and communication ways are used effectively

•Utilize logistics IT to optimize procedures.

•Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements

•Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs.

•Communicate with different stakeholders to achieve profitable deals and mutual satisfaction while doing business.

•Plan and track the shipment of final products according to customer requirements.

•Keep logs and records of warehouse stock, executed orders etc.

•Prepare accurate reports for upper management timely.

JUNE 2016 - AUGUST 2016 SPEDAG INTERFREIGHT (U) LTD

This was an internship that lasted three months. Much that it’s a university pre- requisite, I gained a lot both in class relatedness and the real life experiences. I attained a number of skills not to mention but a few;

Time management skills

Self drive moderation

Flexibility skills

Confidentiality skills

Reading skills

Communication Proficiency

Time Management.

Customer / Client Focus.

Working under pressure

RESPONSIBILITIES HELD:

Inspection of Containers

Ethical working mindset

Drafting release orders, Delivery Notes

file opening and closing

cargo tracking

Making of deliveries to client’s premises.

Updating customers on their shipments.

Motor vehicle Inspection

Cargo deliveries to client’s premises

Picking and dispatch of shipping documents.

OCTOBER 2015 – MAY 2016: M. NALULE & CO. ADVOCATES

I worked here as an executive assistant to the counsel during my stay at the Law firm; I gained a lot of experience in the corporate working environment. These include the following;

RESPONSIBILITIES HELD:

Organizing meetings

Conveying appointments

Drafting several law documents

Providing law guidance to people

Opening case files among others

Preparing legal drafts by assembling and organizing information for legal forms and documents, including complaints, declarations, discovery requests, responses, and other pleadings.

Doing research by studying laws, statutes, constitutions, regulations, court opinions, including precedents and reasoning, and trends using standard print texts and computers; preparing legal memoranda.

Assembling case materials by collecting, organizing, and summarizing information, documents, reports, and evidence.

Maintains calendar by entering and updating requirements, court dates, and meetings.

Protects law firm's reputation by keeping client information confidential.

Updating job knowledge by participating in continuing educational opportunities; reading legal publications; maintaining personal networks.

Enhances firm's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

SKILLS ACQUIRED.

Client Confidentiality

Client Contact

Legal Administration

Legal Compliance

Administrative Writing

Documentation Skills

Word Processing

Verbal Communication

Client Relationships.

MAY 2015 - SEPTEMBER 2015: NANJING HOTEL UGANDA LTD

I was a senior assistant to the African General Manager, in charge of procurement. I had the task to make sure everything for use was available on the daily for the restaurant. This entailed making sure that shopping for different necessities to be used is done early and timely.

RESPONSIBILITIES HELD:

Improve productivity and efficiency while reducing costs

Spearheading all aspects of supply chain management

Making sure goods received conform to the required quantity and quality as specified in the order form always.

Receive documents and management of flow of stock in and out of the stores room.

Needs assessment

Procurement / sourcing

Inventory management

Material / supplies forecasting.

SKILLS ACQUIRED

Decision-making abilities

Attention to details and accuracy

Strong communication abilities

Computer proficiency and knowledge of specific software

The ability to stay calm under pressure

Conflict resolution

Punctuality etiquette

quick accomplishment of tasks

MAY 2014 – APRIL 2015: FANG FANG HOTEL

I worked as a waiter at Fang Fang. I made sure that customers are worked upon in the quickest time possible and also made sure they feel at home when at the restaurant.

RESPONSIBILITIES HELD:

Serving clients their orders

Cleaning tables after clients eating

Making sure clients get the best services

Cleaning the serving area at all times

Attend to clients inquiries.

Do deliveries for special clients.

Greet customers, present menus, and explain daily specials to customers

Answer questions related to menu items

Take food and beverage orders from customers

Relay food and beverage orders to the kitchen staff

Prepare drinks and food garnishes

Carry trays of food or drinks from the kitchen to the dining tables

Prepare itemized checks and take payments from customers

Clean and set up dining areas, refill condiments, roll silverware into napkins, and stock service areas

PERSONAL ARCHIVEMENTS.

Reduced the time required to respond to customer requests and improve customer satisfaction by providing front line counter staff with the skills, knowledge authority needed to resolve customer enquiries and complaints.

improved productivity by improving the firm’s administrative procedures which reduced the administration workload .

Contributed substantively to a high level of patron loyalty through my interpersonal skills, length of service, personal presentation and my understanding of the personalities, preferences and expectations of customers.

I Mujjuzi Nizzarh certify that all information ascertained herein is true to the best of my knowledge.



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