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Customer Service Analyst

Manasquan, NJ
December 26, 2018

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**** *********** ****

Manasquan, NJ 08736

Cell: 732-***-****


Experienced professional with over twenty years of customer service/credit experience focused on customer account management, accounts receivable, accounts payable, reconciliation, verification, and analysis of financial data.


2017- 2018 Able Mechanical, Red Bank, NJ

Collections Representative

Collect customer payments in accordance with payment due dates

Responsible for collections on 250 commercial accounts

Reduced delinquency over 60 days by maintaining ongoing and productive contact with


* Created a collection spreadsheet showing anticipated collection dates so management

could predict future cash flow

Provided timely follow up on payment arrangements

Review daily bank reports for incoming payments

Prepared and applied credit memos as necessary to offset billing discrepancies

Perform other tasks such as scanning and filing to support the A/R department

2016–2017 Association Advisors, Freehold, NJ

Accounts Payable Representative

•Managed accounts payable for 72 properties with over 11,000 homeowners and a variety of community associations

•Coded and entered invoices into Timesharing/Total Operating System (TOPS)

•Performed daily activities, such as filing certificate of insurance documents

•Entered updated vendor insurance information into TOPS

•Performed multiple monthly check runs by scanning and e-mailing invoices for approval; cut and mailed checks when approval was received

•Consulted with vendors to resolve billing issues

•Worked with property managers to resolve problems with payments and invoices

•Prepared updated community budget reports to be used as a reference tool for accurate invoice coding

2013–2016 West-Ward Pharmaceutical, Eatontown, NJ

Collection Analyst

•Performed daily duties, such as cash applications, collections, and posting all cash received into Systems, Applications, and Products (SAP)

•Downloaded all daily cash transmittal information from Bank of America Website and prepared for input

•Maintained and updated spreadsheet detailing all data received from AmerisourceBergen, Cardinal Health, and McKesson

•Obtained and verified that all backup documentation for deductions and claims was received by claims department

•Generated weekly aging receivable reports and worked with customers to resolve past-due balances

•Reconciled all credit and debit memos; recoded, collected or resolved all differences

•Coordinated with claims representatives to resolve deduction and credit memo issues

•Performed bank reconciliation on a daily basis

•Maintained customized spreadsheet to be used for forecasting

2007–2010 Hess Oil Corporation, Woodbridge, NJ

Collection Analyst – Government Receivables

•Reconciled collections and accounts receivables for government accounts

•Provided detailed analysis of open items as requested by customers

•Worked with Energy Marketing, Billing, and Tax departments to investigate and resolve billing issues related to pricing, volume, and carriers

•Invoiced customers with special billing requirements, such as number of bills of lading per invoice, Web billing, and purchase orders

•Prepared monthly status report of outstanding accounts receivables for presentation to senior management

•Participated in the integration and management of customer accounts receivables from prior and future acquisitions

•Served as a team member to provide coverage for other departments

•Consulted with customers to resolve issues with NirvanaSoft billing

2006-2007 Bristol-Myers Squibb Company, Plainsboro, NJ

Accounting Consultant

•Served as credit correspondent and customer financial services manager of the AmerisourceBergen account

•Responsible for department metric goals, resolution of deduction issues; negotiated disputed deduction items with senior management

•Collaborated with customer service research-and-resolution team to evaluate status of customer deduction activity, such as returns, shortage, and unearned cash discounts

•Communicated directly with customer on a daily basis and participated on periodic conference calls with senior management

•Utilized BMS SAP system to investigate A/R balances, ensure timely payment of large volume of customer invoices, and prepare weight analysis on shortage

•Served as advertising administrative analyst, Program Administration

•Reviewed all outstanding vendor balances over 90 days to clear open payables and receivables

•Communicated improved aging by creating a management report documenting vendor services balance reduction to 60 days and over

•Researched misappropriated funds and reallocated accordingly

•Coordinated with internal help desk and BMS vendors

1995 -2004 Pernod Ricard USA, White Plains, NY

Credit Correspondent, Spirits Division

• Coordinated collection activities for a large volume of customer accounts with total sales approximately $800 million

• Prepared credit line recommendations through review of D & B reports and trade references

• Performed daily tasks, such as reviewing and releasing customer orders

• Prepared account reconciliations and performed deduction resolution

• Interfaced with Sales and Business Support in order to maintain strong customer relations

• Acted as company representative at the quarterly Distillers, Vintners and Importers credit meetings

• Performed chargeback resolution and collections for Yoo-hoo, the chocolate beverage line

• Accountable for all cash application of daily lockbox receipts; accountable for all domestic and international wire transfers

• Prepared monthly journal entries to record intercompany offsets of invoices and credits for international divisions


Pension Analyst, Allied Signal, Little Ferry, NJ

Chargeback Analyst, Krups North America, Closter, NJ

Compensation Analyst, ABC Television, Capital Cities Broadcasting, NYC, NY


Intermediate Excel (Pivot Tables, VLOOKUP)


BS, Accounting, St. Thomas Aquinas College, Sparkill, NJ

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