Executive Assistant Customer Service

Lori Poirier

*** ******* ******* ****** ** Calgary, AB

Tel: 403-***-**** ***************@*****.**

Professional with twenty years of multi-faceted public relations with excellent oral and written clear communication, organizational and time management skills. Adeptly handles the full spectrum of work details to support key business priorities and goals. Professional and engaging interpersonal styles harnessed to establish rapport with colleagues, clients and business executives at all organizational levels.

STRENGTHS

Administrative Policy & Procedures, VIP Event Planning & Excursions, Client & Public Relations, Learn new skills quickly, Superior Communications with Public and all levels of Management, Conflict Resolution Workload Prioritization.

EDUCATION & TRAINING

Community Futures - Business certificate and Marketing (2003)

Communication, Public Relation/Writing courses (1994 - 1998)

Secretarial/Business Diploma (1986)

Special Education (1983)

Community involvement

Victoria United Way Fund Raiser - six years

Victoria Heart to Heart spousal volunteer

Princeton Chamber of Commerce Board Member

Philanthropic Educational Opportunities for Women Worked as Invigilator for Federal Elections

EXPERIENCE

A Special Place - Calgary, AB

April - March 2018

Sales Part-Time

Excellent customer service/public relation skills. Always professional with staff and customers. Regularly exceeded daily sales projections.

River Valley School - Calgary, AB

August 2013 – September 2015

Teacher

Involved strong planning and leadership skill working with a variety of pupils requiring special learning level requirements with understanding, knowledge and passion.

Trimac Transportation - Calgary, AB

March - June 2013

Interim Executive Assistant to CEO Contract

Organized past Assistants files, accounts receivable, coorespondence. Managed CEO's office move, travel, calendar & e-mails (over 100 per day). Employed strong time management skills and organizational skills, created correspondence for CEO signature and distribution and utilized superior communication skills with all levels of management, co-workers and public. Acted as back up for EA to the Vice-President, Office Services. Planned high profile events and provided event tickets and followed through on back log of expense and cheque requisitions.

Stevenson Management Ltd. - Winnipeg, MB

January - December 2012 Contract (Husband transferred to Winnipeg for one year)

Property Administrator

Worked independently for a 300-unit complex, successfully interacted with a variety of personalities and ages. Instrumental in updating electronic files; collecting outstanding condo fees; tactfully and professionally dealing with a variety of personalities. Managed tenant and caretaker relations; maintenance coordination, accounts receivables. Processed payments; disclosure statements and status reports. Composed, distributed correspondence and minutes in a timely manner.

Medican General Contractors - Medicine Hat, AB

June - October 2011 Maternity Leave Contract

Media/Communications Manager

Marketing and advertising throughout AB BC & PQ. Created and processed press releases and newsletters. Responsible for concise communication to all sources of the media, the department budget, market research reports and created and maintained inventory control system in MS Excel.

Federal MP of Agriculture - Princeton, BC

August 2005 - 2007 Contract

Executive Assistant/Public Relations

Independently worked in a constituency satellite office representing the MP while still successfully managing my business, followed through with constituents concerns in a timely manner, effectively communicated with sometimes upset individuals always providing answers to their requests (i.e. ex passport delays), presented speeches at public forums on behalf of the MP. Responsible for constituency event planning and organized public event fund-raisers.

Lorianne's Unique Alternatives - Princeton, BC

July 2003 - December 2010

Owner

Successful sales and marketing operations with clients from all over British Columbia who came to purchase my unique gifts. Achieved $50,000 sales in first year of business and $180,000 in last year of operation.

Responsible for accounts receivable/payable, stock control, balance sheets, and payroll, preparing purchase orders, calculated costs of orders, charged or forwarded invoices to appropriate accounts, processed purchases, resolved delivery and other problems with suppliers and maintained inventory control system. Mentored and employed special needs adults and built confidence and pride in their daily duties, supported community events. Sold the business at a profit.

Provincial Government of British Columbia - Victoria, BC

September 1993 - September 2001 Government wide layoff

Executive Assistant - Victoria, BC Information Officer, Correspondence Coordinator and Executive Assistant to Ministers, Assistant Deputy Ministers, Directors and Managers of Ministry of Forests. Executive Assistant and Communications Coordinator for two Premieres.

REFERENCES

Supplied upon request.

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