Mohamed Zubair Mohamed Azmi
Mobile: 009*-*********
E-mail: ac710a@r.postjobfree.com
To whom it may concern
Dear Sir/Madam,
I have employed at the Moevenpick Hotel Colombo (Sri Lanka ) since
16th of September 2017as Night Shift Senior Receptionist / Shift Leader. I started my Employment career as a Telephone Operator / Guest Service Agent and promoted as a Guest Service Shift Leader in Movenpick Hotel Jeddah.
I am interested in pursuing a career with your organization, enclosed is a copy of
My resume for your review.
My employment experience includes working since 2003 as Computer Operator,
Customer coordinator and Call center executive. I can work under pressure in
Minimum supervision and can handle all shifts with no hesitation.
I am Very customer-service oriented and a Quick learner. And I am a decision Maker and I am known for my ability to remain calm and In Control during hectic and busy times. I can communicate with the guest with Several Languages which helps me to corporate with my colleagues and giving the Service of Satisfaction to the guests to meet their expectations.
M.Z.M Azmi
CURRICULUM VITAE
Surname : Mohamed Zubair
Second Name : Mohamed Azmi
Address : 48/2A, Majeediya Estate Gothatuwa, Sri Lanka
Civil Status : Married
Contact No : 009*-*********
Date of Birth : 30th November 1982
Place of Birth : Colombo, Sri Lanka
Age : 36 Years
Nationality : Sri Lankan
Religion : Islam
E-mail : ac710a@r.postjobfree.com
School Attended : Zahira College Colombo - 10, Sri Lanka
PRESENT EMPLOYMENT
COMPANY - Moevenpick Hotel – Colombo ( Sri Lanka )
Designation - Senior Receptionist / Night Shift Leader
Period - 16th September 2017 to 02nd October 2018
MY KEY TASKS INCLUDES
Attending To the Telephone Calls (Inbound and Out Bound)
Welcoming the Guest
Guest Check in and Check out According to the Hotel Standards
Group Check in and Check out
Room Allocation for the VIP and RIP (Repeated Guests) According to the Guest’s Preference.
Room Blocking for Future Reservations
Walk in Reservations
Arranging Amenities for the VIP and Repeated Guests.
Handling Guest Complains
Reporting to the Manager on Duty / Front Office Manager any Major Complains
Payments Handling ( Cash / Vouchers / Credit Cards )
In the night shift checking all the guest registration.
Blocking rooms for the next day arrivals.
Blocking rooms for the VIP arrival and early arrivals.
Preparing the night manager report for the front office manager and making sure night operation is smooth and Accurate.
Preparing the daily communication report which includes the total summary of the previous day.
Solving any major issues in the night shift and reporting to the Front office manager for the next shift.
PREVIOUS EMPLOYMENTS
COMPANY - Moevenpick Hotel – Jeddah ( Saudi Arabia)
Designation - Guest Service Shift Leader
Period - 15th October 2013 to 05th September 2017
MY KEY TASKS INCLUDES
Attending To the Telephone Calls (Inbound and Out Bound)
Welcoming the Guest
Guest Check in and Check out According to the Hotel Standards
Group Check in and Check out
Room Allocation for the VIP and RIP (Repeated Guests) According to the Guest’s Preference.
Room Blocking for Future Reservations
Walk in Reservations
Arranging Amenities for the VIP and Repeated Guests.
Handling Guest Complains
Reporting to the Manager on Duty / Front Office Manager any Major Complains
Payments Handling ( Cash / Vouchers / Credit Cards )
PREVIOUS EMPLOYMENTS
COMPANY - Moevenpick Hotel – Jeddah ( Saudi Arabia)
Designation - Guest Service Agent
Guest Service Department is a separate department which handles requests of guests, which are related to Housekeeping, Engineering, IT, Bell desk, Room Service, and Laundry
Period - September 2010 to 14th October 2013
MY KEY TASKS INCLUDES
Attending To the Telephone Calls (Inbound and Out Bound)
Transferring Calls to Relevant Departments
Operating the Computer; M/S Office, Protel system, M/S Outlook and Guest Ware
Check in / Check out According to the Standards
Group Check in
Updating Guest Profiles
Handling incoming, outgoing calls and faxes
Updating Guest’s requests, complains in Guest Ware
Updating Guests feedbacks
Lost and Found
Creating the daily reports of every department
Handling Emails from Guests
Creating Miles For Guests
Courtesy Calls
Wake Up Calls
PREVIOUS EMPLOYMENTS
COMPANY - Suntel (Pvt) Ltd
Designation - Call Centre Executive
Period - February 2008 to December 2008
MY KEY TASKS INCLUDES
Attending To the Telephone Calls (Inbound)
Operating the Computer Using,
Webs map System
Sure System
CS System
Ataq System
COMPANY - Autoway Enterprise (Pvt) Ltd
Designation - Customer Coordinator
Period - August 2006 to October 2007
MY KEY TASKS INCLUDES
Attending To Telephone Calls
Operating the Computer Using (M/S Office & Internet & E-Mail) & Autoway
Offering Vehicle Rates to the Customers & Rent a Car Sales
Handling Customer Payments (Cash, Cheques, Credit Card)
Customer Agreement Arrangement and Customer Details Documentation
COMPANY - Design Trends
Designation - Computer Operator / Graphic Artist
Period - January 2003 to December 2005
MY KEY TASKS INCLUDES
Operating the Computer Using M/S Word, M/S Excel
Creating Letter Heads, Business Cards, Brochures, Banners & Etc.
Photo Editing Using Adobe Photoshop
Color Separation, Offset Printing
Creating E-Catalogues
G.C.E. Ordinary Level Examination in 1998
Subject Grade
Maths Distinction
English Credit
Islam Credit
Commerce Credit
Science Credit
Social Studies Credit
Art Credit
Sinhala Simple
G.C.E. Advance Level Examination in 2001
Subject Grade
English Credit
Economics Simple
Business Studies Simple
Certificate in Computer Studies at Singapore Informatics Computer Institute
Windows 98, M/S Word, M/S Excel, M/S Access, Internet & E-Mail
Certificate in Graphic Designing at Kent academy of Digital Science
Windows Xp, Adobe Photoshop 7.0, Adobe Illustrator 10.0, Corel Draw 12.0
Diploma in English (Intermediate Level) at Aquinas College.
Comprehension, Composition, Speech, Grammar
Protel Management System
Opera cloud ( Version 9 )
Opera V5
Employee of the Month Award - 3 Times
Cherish Champion Award – 3 Times
English, Tamil, Sinhalese, Hindi, Arabic.
Mr. Mohamed Irshad
Front Office Duty Manager ( Movenpick Hotel Colombo )
Telephone : 009**********
Mobile : 076*******
Mr. Kasun De Silva
Front Office Manager ( Movenpick Hotel Colombo )
Telephone : 009**********
Mobile : 009*-*********
Email : ac710a@r.postjobfree.com
I do hereby certify that above particulars furnished by me are true and correct to the best of my knowledge.
M.Z.M Azmi
PERSONAL DETAILS
EMPLOYMENT HISTORY
EDUCATIONAL BACKGROUND
CERTIFICATES OBATINED
HOTEL PROPERTY MANAGEMENT SYSTEM KNOWN
ACHEIVEMENS
LANGUAGE KNOWN
REFERENCES