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Manager Front Office

Location:
Kimbulapitiya, Gampaha District, Sri Lanka
Posted:
December 26, 2018

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Resume:

Mohamed Zubair Mohamed Azmi

Mobile: 009*-*********

E-mail: ac710a@r.postjobfree.com

To whom it may concern

Dear Sir/Madam,

I have employed at the Moevenpick Hotel Colombo (Sri Lanka ) since

16th of September 2017as Night Shift Senior Receptionist / Shift Leader. I started my Employment career as a Telephone Operator / Guest Service Agent and promoted as a Guest Service Shift Leader in Movenpick Hotel Jeddah.

I am interested in pursuing a career with your organization, enclosed is a copy of

My resume for your review.

My employment experience includes working since 2003 as Computer Operator,

Customer coordinator and Call center executive. I can work under pressure in

Minimum supervision and can handle all shifts with no hesitation.

I am Very customer-service oriented and a Quick learner. And I am a decision Maker and I am known for my ability to remain calm and In Control during hectic and busy times. I can communicate with the guest with Several Languages which helps me to corporate with my colleagues and giving the Service of Satisfaction to the guests to meet their expectations.

M.Z.M Azmi

CURRICULUM VITAE

Surname : Mohamed Zubair

Second Name : Mohamed Azmi

Address : 48/2A, Majeediya Estate Gothatuwa, Sri Lanka

Civil Status : Married

Contact No : 009*-*********

Date of Birth : 30th November 1982

Place of Birth : Colombo, Sri Lanka

Age : 36 Years

Nationality : Sri Lankan

Religion : Islam

E-mail : ac710a@r.postjobfree.com

School Attended : Zahira College Colombo - 10, Sri Lanka

PRESENT EMPLOYMENT

COMPANY - Moevenpick Hotel – Colombo ( Sri Lanka )

Designation - Senior Receptionist / Night Shift Leader

Period - 16th September 2017 to 02nd October 2018

MY KEY TASKS INCLUDES

Attending To the Telephone Calls (Inbound and Out Bound)

Welcoming the Guest

Guest Check in and Check out According to the Hotel Standards

Group Check in and Check out

Room Allocation for the VIP and RIP (Repeated Guests) According to the Guest’s Preference.

Room Blocking for Future Reservations

Walk in Reservations

Arranging Amenities for the VIP and Repeated Guests.

Handling Guest Complains

Reporting to the Manager on Duty / Front Office Manager any Major Complains

Payments Handling ( Cash / Vouchers / Credit Cards )

In the night shift checking all the guest registration.

Blocking rooms for the next day arrivals.

Blocking rooms for the VIP arrival and early arrivals.

Preparing the night manager report for the front office manager and making sure night operation is smooth and Accurate.

Preparing the daily communication report which includes the total summary of the previous day.

Solving any major issues in the night shift and reporting to the Front office manager for the next shift.

PREVIOUS EMPLOYMENTS

COMPANY - Moevenpick Hotel – Jeddah ( Saudi Arabia)

Designation - Guest Service Shift Leader

Period - 15th October 2013 to 05th September 2017

MY KEY TASKS INCLUDES

Attending To the Telephone Calls (Inbound and Out Bound)

Welcoming the Guest

Guest Check in and Check out According to the Hotel Standards

Group Check in and Check out

Room Allocation for the VIP and RIP (Repeated Guests) According to the Guest’s Preference.

Room Blocking for Future Reservations

Walk in Reservations

Arranging Amenities for the VIP and Repeated Guests.

Handling Guest Complains

Reporting to the Manager on Duty / Front Office Manager any Major Complains

Payments Handling ( Cash / Vouchers / Credit Cards )

PREVIOUS EMPLOYMENTS

COMPANY - Moevenpick Hotel – Jeddah ( Saudi Arabia)

Designation - Guest Service Agent

Guest Service Department is a separate department which handles requests of guests, which are related to Housekeeping, Engineering, IT, Bell desk, Room Service, and Laundry

Period - September 2010 to 14th October 2013

MY KEY TASKS INCLUDES

Attending To the Telephone Calls (Inbound and Out Bound)

Transferring Calls to Relevant Departments

Operating the Computer; M/S Office, Protel system, M/S Outlook and Guest Ware

Check in / Check out According to the Standards

Group Check in

Updating Guest Profiles

Handling incoming, outgoing calls and faxes

Updating Guest’s requests, complains in Guest Ware

Updating Guests feedbacks

Lost and Found

Creating the daily reports of every department

Handling Emails from Guests

Creating Miles For Guests

Courtesy Calls

Wake Up Calls

PREVIOUS EMPLOYMENTS

COMPANY - Suntel (Pvt) Ltd

Designation - Call Centre Executive

Period - February 2008 to December 2008

MY KEY TASKS INCLUDES

Attending To the Telephone Calls (Inbound)

Operating the Computer Using,

Webs map System

Sure System

CS System

Ataq System

COMPANY - Autoway Enterprise (Pvt) Ltd

Designation - Customer Coordinator

Period - August 2006 to October 2007

MY KEY TASKS INCLUDES

Attending To Telephone Calls

Operating the Computer Using (M/S Office & Internet & E-Mail) & Autoway

Offering Vehicle Rates to the Customers & Rent a Car Sales

Handling Customer Payments (Cash, Cheques, Credit Card)

Customer Agreement Arrangement and Customer Details Documentation

COMPANY - Design Trends

Designation - Computer Operator / Graphic Artist

Period - January 2003 to December 2005

MY KEY TASKS INCLUDES

Operating the Computer Using M/S Word, M/S Excel

Creating Letter Heads, Business Cards, Brochures, Banners & Etc.

Photo Editing Using Adobe Photoshop

Color Separation, Offset Printing

Creating E-Catalogues

G.C.E. Ordinary Level Examination in 1998

Subject Grade

Maths Distinction

English Credit

Islam Credit

Commerce Credit

Science Credit

Social Studies Credit

Art Credit

Sinhala Simple

G.C.E. Advance Level Examination in 2001

Subject Grade

English Credit

Economics Simple

Business Studies Simple

Certificate in Computer Studies at Singapore Informatics Computer Institute

Windows 98, M/S Word, M/S Excel, M/S Access, Internet & E-Mail

Certificate in Graphic Designing at Kent academy of Digital Science

Windows Xp, Adobe Photoshop 7.0, Adobe Illustrator 10.0, Corel Draw 12.0

Diploma in English (Intermediate Level) at Aquinas College.

Comprehension, Composition, Speech, Grammar

Protel Management System

Opera cloud ( Version 9 )

Opera V5

Employee of the Month Award - 3 Times

Cherish Champion Award – 3 Times

English, Tamil, Sinhalese, Hindi, Arabic.

Mr. Mohamed Irshad

Front Office Duty Manager ( Movenpick Hotel Colombo )

Telephone : 009**********

Mobile : 076*******

Mr. Kasun De Silva

Front Office Manager ( Movenpick Hotel Colombo )

Telephone : 009**********

Mobile : 009*-*********

Email : ac710a@r.postjobfree.com

I do hereby certify that above particulars furnished by me are true and correct to the best of my knowledge.

M.Z.M Azmi

PERSONAL DETAILS

EMPLOYMENT HISTORY

EDUCATIONAL BACKGROUND

CERTIFICATES OBATINED

HOTEL PROPERTY MANAGEMENT SYSTEM KNOWN

ACHEIVEMENS

LANGUAGE KNOWN

REFERENCES



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